Not good quality, beware of this seller
Firstly the delivery was extremely slow, this took almost 2 weeks from being dispatched to actually receiving the order. Once received the items looked good at first glance but are all hollow and extremely lightweight, to the point the necklace and pendant sounds "tinny" when moving around this is quite loud and very annoying to the point it cannot be worn often. The lack of weight and thickness also cast doubts on the strength and wear ability of the items long term.
I would not recommend or buy from this company again unfortunately. All looks and no substance.
Edit: contrary to your response I actually never complained about rude service as your staff were not rude at all, until this response that is... Nor did I threaten any negative review, I am simply documenting my experience and opinion here.
Yes the dimensions of all items are displayed but the weights are not, these items are made of extremely thin metal, which of course will affect wearability and durability of the item.
I think your response here is more telling to potential customers about the type of company this is than my actual review.
Antwoord van Arlois
I am 100% sure this customer is a trouble maker with no intention to buy.
1. All items have the size, dimensions and in the case of his order he purchases a pendant that is described as hollow in description. It is in the description and the price is reflective of this. All items purchased by them have the exact dimension, this is also a store specialising in dainty jewelry so its very very concerning when a buyer claims its too small as they purchased knowing the jewelry is dainty! The pendant does not make a noise and this is the first time I have heard such a nonsense feedback. Most customers who post on trustpilot do so to complain.
The delivery is 7- 14 days it’s confirmed in the order and on the website and due to multiple orders which have a wait time.
2. After purchasing sends a number of abusive and threatening messages complaining about not recieving the order despite the confirmation and tracking that shows the estimated delivery time. I also send multiple messages providing him the same info. His delivery is recieved within the estimated time frame yet he still complains for no reason.
3. Demanding customer then complains of rudeness and that the delivery is slow despite all info provided preorder. He threatens to give bad review regardless of recieving order so I am not surprised that this difficult person is trying to cause damage. I have in fact blocked them for future purchases after his first unwarranted complaint. Avoid this bad customer at all cost. Typical Karen behaviour.
*************
You have since edited your original feedback:
1. Here is your other negative feedback posted to another channel to discredit and make a threat to further discredit and leave negative reviews. Despite a customer rep reminding you that as per your confirmation and follow up you're expected delivery dates were 12th -16th December, you also received an automated tracking status on the 4th December. Everything is on the system. You were then advised twice of your delivery dates. Your order arrived on the 14th December.
You left this on the 13th December: "I have been prompted to give a review however it has to be 1 star as I am still awaiting delivery and despite contacting the company no updates in tracking and was just told "it is still within delivery window", for high value items I feel the service should be better. Will update further when/if I receive the order. The delay in delivery and unhelpful responses will most likely makecthe difference between buying again from this company or not."
So since you are complaining that you have been unfairly treated... it is only fair that we also provide the full picture.
You are claiming it's not good quality however you have made your purchase based on the value and the size on description. If you are not patient to wait the estimated delivery time then please don't buy that way there is no issue. It is unfair to complain if all the information is readily available to you to make an informed decision prior to purchasing.
The customer is most definitely not in the right.