Good pricing! The monthly plan covered pretty much all I needed for a small family project. I am rightfully deducting 1 star as the music feature was underdeveloped and I had to talk to support for so... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
it's okay. could use improvement, but support was good about helping me. i had issues with uploading bigger pictures but otherwise the service was solid. it is just annoying that there is no perfect... Toon meer
Bedrijf heeft geantwoord
I used my card and entered my email password. After the amount is collected and every month the subscription is charged but i am unable to use or get credits . Sent an email to cancel but no response... Toon meer
Bedrijf heeft geantwoord
I cancelled my subscription but was still charged. Subscription cancellation option is very dodgy. It's almost like it was designed not to be found. No option to speak to an agent. I really want my re... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Art Gen AI is a platform that uses cutting-edge AI to generate high-quality images and videos from text prompts. Our technology allows you to transform your ideas into digital masterpieces through a user-friendly interface with powerful customization options.
Contactgegevens
Verenigde Staten
- art-gen.ai
2,0
Slecht
47 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good pricing - Maybe don't skip this one
Good pricing! The monthly plan covered pretty much all I needed for a small family project. I am rightfully deducting 1 star as the music feature was underdeveloped and I had to talk to support for some details. Otherwise, pretty solid. Maybe don't skip this one
6 mei 2026
Review zonder uitnodiging
Antwoord van Art Gen
Hi there!
Thank you for taking the time to reach out.
We appreciate your input and your shoutout!
Your feedback has been relayed to our dev staff - check back later to see our site improve thanks to your input!
Best regards,
Art-Gen Support
it's okay
it's okay. could use improvement, but support was good about helping me.
i had issues with uploading bigger pictures but otherwise the service was solid. it is just annoying that there is no perfect service yet.
2 mei 2026
Review zonder uitnodiging
Antwoord van Art Gen
Hi there!
Thank you for taking the time to reach out.
We appreciate your input and are glad to be working off of your feedback directly! The team and I are looking forward to when we're worthy of more stars than that!
Best regards,
Art-Gen Support
Dodgy subscription cancellation option
I cancelled my subscription but was still charged. Subscription cancellation option is very dodgy. It's almost like it was designed not to be found. No option to speak to an agent. I really want my refund
1 mei 2026
Review zonder uitnodiging
Antwoord van Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service, and the cancellation button available in your profile.
Our support contact is also present in the ToS, and on the website footer.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
I used my card and entered my email…
I used my card and entered my email password. After the amount is collected and every month the subscription is charged but i am unable to use or get credits . Sent an email to cancel but no response or acknowledgement
9 april 2026
Review zonder uitnodiging
Antwoord van Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've faced an issue with your subscription.
Please reach out to the Support team at the address located at the site footer, and the ToS.
Our Support team always tends to our clients' requests, so we can be certain that this rare error will be resolved promptly.
Best regards,
Art-Gen Support
I was extremely disappointed with both…
I was extremely disappointed with both the system and the communication from Art Gen. Firstly I had actually been looking at Runway Ai subscription, and then been thrown onto Art Gen, I thought I was paying for Runway...I realised my mistake with the first hour, I actual thought I ,must be on their trial page as I was confused with the whole coin system. I did one short video trial to see how it worked, tried one more at which point their system crashed and took the coins, I hadn't realised and tried refreshing, which then meant that the system had cleverly taken the 250 credits it required to then mean I wouldn't qualify for a full refund. So I literaly payed $43 for an 8-second trial video. I emailed their customer service with two hours of signing to cancel, and they said I would only qualify for half my refund!!! What a scam, even after I explained, they have not replied to my email, and its been 6 days now! I will NOT be recommending their services and I would advise to avoid at all costs...BECAUSE IT REALLY DOES COST YOUR BANK ACCOUNT.
22 april 2026
Review zonder uitnodiging
Antwoord van Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've confused us with a competing service - we understand the market is saturated, but we are not affiliated with the aforementioned site.
Regarding credit usage - I see that the context provided indicates you have run into an issue with the site generation. If our support team has determined you're not eligible for a refund, we have ultimate trust that their reasoning was solid, and that some information critical to that decision was ommitted from your review.
Please verify your identity with Trustpilot for further investigation by our senior team staff! Thank you!
Best regards,
Art-Gen Support
identity theft by art gen ai
I was a victim of identity theft and I had $70 worth of charges from this company on my card. I can’t get a hold of a human. this company is a scam and fraud and doesn’t want to list a phone number where you can contact them. I have sent repeated emails to their Support team with no reply. Luckily, I have a couple of family members to help me with the litigation process, and I look forward to tying this company up in court for years to come.
24 april 2026
Review zonder uitnodiging
Antwoord van Art Gen
Hi there!
Thank you for taking the time to reach out.
The team at Art-Gen is deeply concerned about this issue, but are yet to receive an email matching the details provided in your profile to further investigate and assist you.
Our website provides support via the related support inbox, as listed on the website and our ToS.
Once in touch with your relevant details, our team will be happy to resolve this matter once and for all!
Best regards,
Art-Gen Support
Tried to cancel it’s impossible !
Tried to cancel this service numerous times and it always says , the system is not working .. well Amex cancelled it for me !
Please treat this as public notification that my subscrition is terminated …!
Your policies re cancellation really need to be reviewed ..
22 april 2026
Review zonder uitnodiging
Antwoord van Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've faced an issue with the automatic cancellation flow.
Our Support team has already been made aware of your case, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Impossible to cancel
Impossible to cancel – borderline scam
I strongly advise staying away from this service. It is practically impossible to cancel your subscription from the website: you can see your active plan, but there is no clear or working option to terminate it.
This is not an honest way to do business. Hiding or breaking the cancellation process is, in my view, deceptive and borderline scammy. I had to contact my bank to block future charges because the platform would not let me cancel in a normal, transparent way.
No serious company should make it this hard for customers to stop a subscription.
14 april 2026
Review zonder uitnodiging
Antwoord van Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service, and the cancellation button available in your profile.
Our support contact is also present in the ToS, and on the website footer.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Antwoord van Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service, and the cancellation button available in your profile.
Our support contact is also present in the ToS, and on the website footer.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
This site is terrible in many ways!!
This site is terrible in many ways!!! I strongly suggest not getting a subscription
11 april 2026
Review zonder uitnodiging
Antwoord van Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've had a poor experience with us thus far. Our support contact is also present in the ToS, and on the website footer - please contact us so that we may assist you!
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
I need to cancel my suscription
I need to cancel my suscription, I don't find any option to cancel in the platform.
9 april 2026
Review zonder uitnodiging
Antwoord van Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on this procedure outlined in our Terms of Service.
Our support contact is also present in the ToS, and on the website footer.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Antwoord van Art Gen
Hi there!
Thank you for taking the time to write in.
The team and I appreciate the shout-out, and are happy to hear your experience with the site has been nothing but easy-going.
Thank you for highlighting this for other users!
Best regards,
Art-Gen Support
SCAM
SCAM! SCAM! SCAM!
I am unable to cancel the subscription. It won't give any option to unsusbcribe/cancel your account. Neither they have any support availabl.
DONT BUY THIS PRODUCT!
7 april 2026
Review zonder uitnodiging
Antwoord van Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I are glad that you've located the explicit instructions on this procedure outlined in our Terms of Service.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
mediocre product
A response via email was provided to let me cancel, but the product itself isn't up to par.
5 april 2026
Review zonder uitnodiging
Antwoord van Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I are glad that you've located the explicit instructions on this procedure outlined in our Terms of Service.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
really good if you write your prompts…
really good if you write your prompts correctly.
had no issues doing img to img stuff for my business - gens quickly, you can queue up stuff if I also need a video (just played around for personal use w that - still good!).
i've tried others in the same price range (no namedrops sorry) and this one makes the most sense to me.
get this one if you have to choose, not sure what the hubbub is about - cancel button is right there in your profile people!!
4 april 2026
Review zonder uitnodiging
Antwoord van Art Gen
Hi there!
Thank you for taking the time to write in.
The team and I appreciate the shout-out, and are happy to hear your experience with the site has been nothing but easy-going.
Thank you for highlighting this for other users!
Best regards,
Art-Gen Support
Unable to unsubscribe
I subscribed, but haven't been able to unsubscribe, as it doesn't let you do it on the site. I have emailed, but have not heard back anything yet.
1 april 2026
Review zonder uitnodiging
Antwoord van Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I are glad that you've located the explicit instructions on this procedure outlined in our Terms of Service.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
SCAM! SCAM! SCAM!
STAY AS FAR AWAY FROM THIS COMPANY AS HUMANELY POSSIBLE! I have no active subscription yet they still charged me weekly. I verified I have no subscription and emailed the company and never heard a word. I got a new bank card and same thing. So now I need to cancel my bank account which is absolutely insane.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Art Gen
Hi there!
Thank you for taking the time to reach out.
The team and I regret to hear you've missed the explicit instructions on the cancellation procedure outlined in our Terms of Service.
Our Support team always tends to our clients' requests, so we can assume that by the time your request was processed by Trustpilot here, your issue has been resolved.
Best regards,
Art-Gen Support
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.