Art Gen Reviews 

Very disappointing experience with Art-Gen AI. The subscription cancellation process is extremely difficult to find and confusing to complete. I clicked unsubscribe/cancel, but my credit card was still charged afterward.

This feels misleading and frustrating. Customer support has not been helpful, and users should be careful before signing up. A company should make it simple to cancel a subscription and stop billing immediately.

I have already reported this issue to the FTC and Google Safe Browsing for investigation because the subscription terms and cancellation process are not clearly explained or easy to understand.

I would not recommend this service based on my experience.

(1) I had subscribed with the *weekly* payment. Using art-gen for only one day, I decided art-gen was not what I was needing & that I wanted to cancel my subscription. With the website lacking a "cancel" button, I emailed art-gen.ai instructing them to cancel my subscription & to delete my credit card details.
(2) The next day (Jan 13, 2026) I received an email from art-gen saying they had unsubscribed me.
(3) The next week, I was charged again, & they have continued billing me every week up to & including this week (May 14, 2026).
(4) My bank informs me that--since payment is made by a credit card rather than a check--they are not able to block any charges, that my only remedy is to cancel my card & get a new one; that would require me to contact everyone with whom I have an auto-bill payment to inform them of the new card. What a headache & a hassle.
(5) I've emailed art-gen more than once about this, but presently, I'm still stuck and I've been charged (17 weeks x $7/wk = $119) for using art-gen.ai ONE DAY before I started trying to cancel.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
May 25, 2026
IN REPLY TO ART-GEN'S RESPONSE: You (Art-Gen) tell almost every customer who has posted a complaint, that your service team is always quick to resolve things, so you assume our situations have already been resolved by the time our reviews appear here on Trust Pilot. HERE IS MY MESSAGE TO YOU: "You assume WAY too much." (1) My complaint against you was NOT resolved by the time my review appeared here on Trust Pilot, (2) my account is STILL being charged, and (3) you have made NO *SINCERE* attempt to resolve my complaint. Therefore, based on (1) MY experience with you, (2) based on what so many OTHER people are saying here on Trust Pilot based on THEIR own experiences with you, and (3) based on what so many other people are saying on REDDIT based on their own experiences with you, I am seriously convinced that only an exceedingly few people have ever been satisfactorily cared for by your team regarding unsubscribing from your so-called "service." MY MESSAGE TO ALL OTHER PEOPLE READING THIS: in my opinion--if you're considering doing business with Art-Gen-- F O R Y O U R O W N G O O D & Y O U R O W N P E A C E O F M I N D -- be wise and do not have ANYTHING to do with Art-Gen. PERIOD.

it's okay. could use improvement, but support was good about helping me.
i had issues with uploading bigger pictures but otherwise the service was solid. it is just annoying that there is no perfect service yet.

I cancelled my subscription but was still charged. Subscription cancellation option is very dodgy. It's almost like it was designed not to be found. No option to speak to an agent. I really want my refund

I used my card and entered my email password. After the amount is collected and every month the subscription is charged but i am unable to use or get credits . Sent an email to cancel but no response or acknowledgement

I was extremely disappointed with both the system and the communication from Art Gen. Firstly I had actually been looking at Runway Ai subscription, and then been thrown onto Art Gen, I thought I was paying for Runway...I realised my mistake with the first hour, I actual thought I ,must be on their trial page as I was confused with the whole coin system. I did one short video trial to see how it worked, tried one more at which point their system crashed and took the coins, I hadn't realised and tried refreshing, which then meant that the system had cleverly taken the 250 credits it required to then mean I wouldn't qualify for a full refund. So I literaly payed $43 for an 8-second trial video. I emailed their customer service with two hours of signing to cancel, and they said I would only qualify for half my refund!!! What a scam, even after I explained, they have not replied to my email, and its been 6 days now! I will NOT be recommending their services and I would advise to avoid at all costs...BECAUSE IT REALLY DOES COST YOUR BANK ACCOUNT.

Tried to cancel this service numerous times and it always says , the system is not working .. well Amex cancelled it for me !
Please treat this as public notification that my subscrition is terminated …!
Your policies re cancellation really need to be reviewed ..

Impossible to cancel – borderline scam

I strongly advise staying away from this service. It is practically impossible to cancel your subscription from the website: you can see your active plan, but there is no clear or working option to terminate it.

This is not an honest way to do business. Hiding or breaking the cancellation process is, in my view, deceptive and borderline scammy. I had to contact my bank to block future charges because the platform would not let me cancel in a normal, transparent way.

No serious company should make it this hard for customers to stop a subscription.

Impossible to unsubscribe. Avoid.

This site is terrible in many ways!!! I strongly suggest not getting a subscription

I need to cancel my suscription, I don't find any option to cancel in the platform.

Tutorial like introduction.

SCAM! SCAM! SCAM!
I am unable to cancel the subscription. It won't give any option to unsusbcribe/cancel your account. Neither they have any support availabl.

DONT BUY THIS PRODUCT!

A response via email was provided to let me cancel, but the product itself isn't up to par.

really good if you write your prompts correctly.
had no issues doing img to img stuff for my business - gens quickly, you can queue up stuff if I also need a video (just played around for personal use w that - still good!).
i've tried others in the same price range (no namedrops sorry) and this one makes the most sense to me.
get this one if you have to choose, not sure what the hubbub is about - cancel button is right there in your profile people!!

I subscribed, but haven't been able to unsubscribe, as it doesn't let you do it on the site. I have emailed, but have not heard back anything yet.

STAY AS FAR AWAY FROM THIS COMPANY AS HUMANELY POSSIBLE! I have no active subscription yet they still charged me weekly. I verified I have no subscription and emailed the company and never heard a word. I got a new bank card and same thing. So now I need to cancel my bank account which is absolutely insane.