ART OF Reviews 639

I sent for a Liverpool T shirt for my husband for Christmas, when he opened it he was very disappointed to find it was a Manchester United one.
I can return it but AoF want £4 for Yodel to collect it.
Why should I pay for their mistake. Nowhere on their web site can I find a customer service contact to speak to or email.

I purchased a hoody and it smells absolutely horrible, a very strong chemical smell, much stronger than a new clothes smell. You cannot wear without washing, but as a gift I don’t want to wash before giving. I have emailed twice, last time 13th December, but no response. The quality of the fabric isn’t brilliant for the £60 it cost but would overlook if it didn’t smell so bad

Well done AOF. Ordered a Manchester United t-shirt in time for Christmas delivery but they sent a Liverpool one. Couldn’t write it! Previously ordered a jumper which came with errors to the stitching. Customer service has been excellent on both occasions though. The second, most recent issue in supply process was highly frustrating and frankly I was close to no longer recommending AOF as I have done so many times in the past. The team pulled it out the bag so close to Christmas though and left me a very happy customer with a gift that will make someones Christmas.

Having to install an app and sign up to track a parcel is a joke.

Order placed on the 2nd December and no notification when delivery will take place. Customer service provide automated response that ‘due to unprecedented demand’ don’t know when orders can be delivered. If you run an online business prepare for busy periods and manage your store accordingly and do not misled customers by taking payment but then not providing the relevant service….or ability to respond to customer queries

Great customer service when it was needed!
I had an issue with an item from this store but it was resolved within a week and the team couldn’t have been more helpful!

Purchased £30 T-shirt print dull not what was advertised on Facebook expecting embroidered. Requested refund told id have to pay postage refused and had to chase up why I had only £27 refunded. postage taken not a positive experience.

Amazing quality. Hoodie delivered and was so nice ordered a tshirt 😍

Excellent delivery service and item just as described.

Unfortunately, my first package didn’t arrive in Austria. However, the support was excellent and made sure I received a quick replacement. The products are also very nice. I can only recommend AOF.

Amazing product,

Even better customer support

Massive shoutout to Bailley!

Amazing quality.

Got a t-shirt for my bf’s birthday and it arrived super quickly! He loved it and says the material is really good and that it feels super comfortable

Great quality and designs. I like the fit of the clothes and customer support is really helpful. I had an issue with the delivery which was another company’s fault and they handled my issue quickly and effectively.

Love my purchase, such good quality and even better than I expected! Absolutely brilliant company and the best customer service. Highly recommend!!

Im fan of their work, great ideas and great things!

Despite my order taking longer than expected i was kept updated for the reasons why of the delay. Special thanks and mention to Bailley for their customer services which were excellent. And because of the delay I was offered a print as a goodwill gesture which i happily accepted. The items delivered look of very good quality - the hoody especially as well as the t-shirt. Good sizing. The 2 prints I’m very pleased with.

I had a few t shirts now, the latest one was the don Carlo. Breat quality and get a few compliments

Amazing quality item, fast delivery. Love ! would recommend.