Art.com Reviews 

We placed 2 orders on July 3rd, with a promised ship date of July 13. After 3 email requests for status, we finally received one order. While we love the picture, we have yet to see the 2nd piece. We paid over $600 and are very frustrated that we can't even be provided a status or update, especially given the amount paid. This would have been a 5 star review but we're still out $300 plus without the product or explanation.
*We received an "I'm sorry" but no update. FYI

When I ordered my artwork it was supposed to be ready in a week. It ended up taking a month. Customer service was not helpful. They had no real idea when the art would be ready. I was given two other ready dates that came and went. I had to escalate to Pam who was not helpful either. It seems there’s not enough communication between departments. She actually told me that people in production were not answering the phones. So she had no idea when the art would be ready.

Love! Beautiful picture!

The canvas came weeks late—with no warning and an ever-shifting explanation—and so unprofessionally framed that the text on the image, which was supposed to be visible, was partially obscured. I had to pay another framer to fix it. Art.com has customer service, where the answer changes each time despite the chat (which I think may truly not be a bot) displaying the same two “representatives” each time. “Syed” straight up lied to me on two separate conversations.

The framed print I got is beautiful. The only reason I didn't give 5 stars was because there was a lot of contradictory emails about the status/shipment of my order. At first it seemed the order didn't go thru at all, then when I straightened that out, the shipment was scheduled to arrive two weeks later than it actually came. At least that was a happy surprise. I would still order from them again. I love my Klimt giraffe!

The picture turned up quickly and in perfect condition

Love ordering giclee prints, picking mats and frames, and getting them delivered to my front door. Beautiful work, grest website, good prices.

The posters I ordered exceeded expectations. The paper feels and looks expensive. The colors are vibrant. The posters have received many compliments.
Best dorm room touch ever!

Besides the delay in shipping everything went great and I love my piece. You also made it tight with the delay by crediting my shipping. I’m very happy!

The items were packaged nicely and the art was more lovely than I expected. The only criticism was a delay in shipping. As a business owner, I understand there can be unexpected issues. I didn’t want to deduct a star and be unreasonable with my review. I wouldn’t hesitate to order from this fine company in the future.

Disappointed in the amount of time it took to receive our order -- well over a month. No direct communication about delays until WE reached out. Quality of the product is disappointing. While the pictures themselves are gorgeous, the wood mount is poor. Rough edges to the wood. Hanging apparatus attached at bad levels causing pictures to tilt several inches forward from the wall (given the weight of the pictures, this is a hazard). Worst of all, the laminate on the pictures is very poor and inconsistent. It looks like crinkled plastic wrap on 5 pictures, but mostly smooth on one? This was our first experience with the wood mount system so maybe we had wrong expectations. Regardless, this just isn't the quality we have come to know from Art.com. And we're frankly a little embarrassed to hang these pictures in our professional office.

If I could give 0 stars I would. I ordered two framed prints that were "in stock" as we were trying to complete decorating a part of the house before hosting a bunch of family and friends. Was informed of backorder for both when they should have been arriving. Five weeks after placing order was told products were shipping. Now, nearly two weeks later we still don't have them and no tracking information was ever provided, simply "ENROUTE" is the only detail provided. Terrible communication and order fulfillment which wasn't my past experience.

We purchased a large copy of Starry Night. It looked good at first but in time the picture rippled. I called art.com and they asked me to send a photo. They agreed it was a problem and replaced our framed print at no charge. That’s great service!

This order was delayed and you paid for shipping. That was nice now the last notification I got was that this order was supposed to be delivered a week ago. No idea where it is and it is difficult to get a response from you. For what we paid I expect to at least be able to reach someone when my order is over two months late

My delivery was almost a month late, which was bad because the artwork was intended for my wife's birthday. However, Art.com did offer me free shipping, so I did not cancel my order and when it finally arrived we do like the piece and framing.

It’s been 6 weeks since the order. Almost 7. It took 5+ weeks to get the shipping notification and it was supposed to be here a week ago. No fedex tracking on the shipping notification and 2 emails to customer service asking where my picture is with no answer. This company SUCKS!

It looks like there was either damage or the frame didn’t seal properly and a black polish was used on the frame by the time I realized it the polish was on my couch and on my hands, beautiful picture though.

I ordered from art.com and never received my merchandise. My emails only received automatic responses about how all production has been delayed but all orders will be filled. I found their customer service phone number (it's not on their website) and they were unable to give me any information of how long I would be waiting for my order. After 8 weeks I cancelled my order. I would not trust doing business with art.com again.