Art.com Reviews 

Very happy with the print and frame. It took longer than first estimated but was pleased with the quality when it arrived.

The art piece itself is fine and looks great on the wall however I ordered it for a specific date. I needed it by September 1 and it was supposed to be delivered August 22. The 22nd came and went. I called on the 26th it hadn’t even been into production yet. Customer service was not very helpful. I really pushed the issue and finally got them to send it. it got there on the 31st at 4 o’clock in the afternoon so technically it got there on time but it shouldn’t have been that stressful and their customer service was really hard to deal with.

The customer service people made the experience great. It seems that I was caught in the middle of a plant relocation and it took almost 2 months for a stock picture to get framed and shipped. However, the service people (3 different ladies) were all well informed, very competent and very patient. They kept me at peace. I also appreciate the discount provided (without asking) for the unusually late production and shipping.

I ordered a large picture to be framed and matted at the end of June. After a month I followed up. The response was, we're really backlogged give it 2 more weeks. I followed up in 2 weeks and was told they couldn't get the frame I ordered, so I needed to pick another frame. After doing that, I followed up a couple weeks later and got the same response of being backlogged, give it a couple more weeks. On 9/4, I followed up again only to be told my order was lost in the queue and I just needed to cancel. I will never order from them again.

Item arrived on time and was packaged securely and in a way that protected the shape of the artwork I purchased. Excellent quality!

I Love the Art! Very happy. Arrived great and fast. Carefully wrapped! Thank You!

Even though I waited very long for the piece of art, it was worth it.

Shipping was overpriced.

I have bought about a dozen prints from art.com over the years. I’m very disappointed that there are no longer any choices in the matting of the prints. No choice in color, # of mats. I’ll be taking my business elsewhere in the future.

Shipping was timely. The product is so amazing! The quality of the prints and the paper exceeded my expectations. Love these prints!

Dear Returns/Quality Department,

I recently received my art purchase, but unfortunately, the print is significantly darker than expected.

It bears little resemblance to the images shown on your website and platforms like Pinterest. The colors lack depth and variation, and the blue areas are much less vivid than in the online examples.

Additionally, despite being well-packaged, the piece arrived with scratches and printing inconsistencies along one corner and the sides. I have attached pictures of the damage, along with screenshots from online sources for reference.
*Still have not received a response to my Return Issue. That was August 25, it is now September 4th.

Support unresponsive

Prompt with delivery and quality did not disappoint.

Extremely late arrival although you did remove shipping fee.

Beautiful photo, frame and the packaging was very well done.

Took almost two full months to produce and ship. Was told numerous times that it would be sent out that week from someone replaying to emails and not actually doing anything to move it along. Said part of the reason was holidays and it was July. Other part was a better more streamlined production that increased the quality and reduced the creation time. Bullshit.

It took a month longer than it needed to. Nice "process improvements" you made.

I have many years of experience with art.com. I have purchased MANY pieces from them for my decorating (and redecorating) needs.

You can have access to thousands of prints online. The premium giclee print on acid resistant paper stock offers rich, vivid and lasting 5-star color. But it’s considerably more pricy than it used to be. Non-glare, UV resistant glass is best (but most expensive) for framing, and is no longer available.

My only criticism (the reason for 4 stars) is that over the years art.com has greatly constrained its framing options (fewer frame styles, fewer mat options, and you can’t get glass anymore). This has forced me to rely on them only for the prints, but go to a framing shop to get the custom framing I specifically need done. Current framing options at art.com are now extremely limited and comparatively Ho-hum.

Other than high inventory costs, the reduction in framing options is likely due to the high likelihood of damage while shipping. In the past, I have had several pieces arrive with broken glass or damaged frames. On 2 separate occasions, a piece had to be replaced twice. Shipping containers were fairly robust. My guess is that the carriers ignored the “Fragile” stickers that were prominently displayed on the shipping containers. I actually watched Fed-Ex toss one shipment of a smaller piece onto my porch (prominently marked as fragile, but was undamaged). Understandably, this must be expensive for the company to have to deal with, and they likely have chosen not to expose themselves to that any longer.

That said, the entirety of the art in my house has come from art.com in one form or another. When there was a problem, their customer service was always top notch in my experience.

Ordered my picture at the start of July and it had a few delays in shipping . The company answered email and phone call I made with professionalism. I will definitely will order from art com again.
Great selection and great quality product.
Thank you!

Order arrived after a month and a half. Company did not reach out to me about delays. They replied to my concerns over the amount of time. The gift was not there for the event I purchased it for. Each reach out there was a different excuse. They agreed to not charge for delivery. Product was of good quality.