Ordering process and shipping times were great. I only give a 4 star due to the vanity I ordered being slightly damaged on corners (probably due to shipping) and a couple of pre drilled holes not lini... Toon meer
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Lees wat reviewers zeggen
The chairs feel pretty cheap and unreliable. Worried it will fall apart when reclining a client. Hydraulic pump on one of the chairs makes a weird clicking/popping sound when raised. Getting in touch... Toon meer
Bedrijf heeft geantwoord
I was skeptical when I placed my order. I wasn't sure what to expect. What I got exceeded my expectations. The quality was higher than I expected. I bought a package from them. 3 barber chairs 1 w... Toon meer
Ordering and delivery went smoothly. The massage chair isn't as comfortable as expected. The rollers don't move smoothly and are quite jarring when they are rotating. At certain areas, the rollers... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
As the leading provider of salon equipment, we specialize in manufacturing high-quality products designed specifically for hair stylists and spa professionals. With a commitment to sturdy construction and aesthetic design, our equipment meets the highest standards of functionality and seamlessly blends into any salon environment.
Contactgegevens
C/O 1175 Florence Columbus Road UNITB, New Jersey, Bordentown, Verenigde Staten
- info@artisthandbeauty.com
- artisthandbeauty.com
3,6
Gemiddeld
200 reviews
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Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Item quality is great
Item quality is great ! Very very fast shipping. Highly recommended
3 februari 2026
I have purchased many of these chairs…
I have purchased many of these chairs for our suites. They are generally very good for the price point. The bowl is comfortable, and well liked. The only improvement would be for the seat arms to be more secure and tighter. They get wobbly after extended use.
3 februari 2026
Our Artist Hand chair is amazing!
Our Artist Hand chair is amazing!! The order came earlier than expected! The delivery was spot on!!! #exceptional
We're totally satisfied after using it for three days!! Wow!! Even better than we anticipated! Highly recommended!!
28 januari 2026
Amazon
Well great till i found out I can I could have bought the same chair on Amazon for $140 less since I have prime 3day delivery.
27 januari 2026
Antwoord van Artist hand
Hi,
Thank you for your feedback. We understand how frustrating it can feel to see a lower price elsewhere after placing an order.
Please note that pricing can vary between platforms due to differences in promotional campaigns, shipping structures, and marketplace fees. In some cases, the listed price may not include delivery costs, while other platforms bundle shipping differently.
That said, customer satisfaction is very important to us. If you’d like, please contact us directly and we’ll be happy to review your order and see what we can do to help.
We appreciate your support and the opportunity to assist you.
Honest review
First of all, it was awful putting it together… And a lot of waste of space, the top and the bottom could be more usable space instead of wasted space. Drawers should be different depth to accommodate for a salon use. Very disappointed.
26 januari 2026
Antwoord van Artist hand
Hi,
Thank you for taking the time to share your honest feedback. We’re very sorry to hear that the assembly process and storage layout did not meet your expectations.
We understand how important functionality and efficient space design are in a salon environment. Your comments regarding the drawer depth and usable space are truly valuable, and we will share this feedback with our product development team for future improvements.
If there’s anything we can do to assist you—whether with assembly guidance or exploring possible solutions—please feel free to contact us directly. We’re here to help and appreciate the opportunity to improve.
Thank you again for your input.
Pretty good quality
Pretty good quality, takes time to put together but good instructions. Wish it were 2" higher. We're going to put 2" blicks above the wheels.
26 januari 2026
More Muscles Needed!
More Muscles Needed!
We are enjoying our Massage Chair, so many features.
The delivery was a bit unexpected; more muscles was needed. My son was the only person home when the massage chair was delivered. My son signed for the chair. The Delivery Driver left the chair on a pallet in our driveway; he did not help my son to get the 150 pound chair into our house...my son found a dolly. My husband had been in the hospital at the time. If my husband was home, he would have given the Driver a tip to help assist him.
9 januari 2026
I received my chair with damage and…
I received my chair with damage and have reached out to the company for resolution and have not heard back.
31 december 2025
Good communication delivery on time…
Good communication delivery on time with good price.
2 januari 2026
DON’T ORDER, SOMETHING WILL BE WRONG GARUNTEED
Ordered 1750$ worth of stuff. 3 chairs and a 2 pack of mats. 2 of my chairs had damage to the paint and base plate cover(rubber circle that goes around the base plate was ripped). For the mats?… (I
only received 1 of them) completely separate without them letting me know or telling me a single thing, and somebody tried to steal my mat off my business’s front porch as I left it unattended. Obviously not knowing when it would show up due to company fault. I had to run around and ask other businesses around and luckily they spotted my package.Do not trust this company, they will use Ai to do all customer service and you will not speak to a real human. As I said before, they had a deal for a 2 pack of Mats(I only received one) which I am very upset about considering the option to order clearly states it’s a 2 pack for 110$. If you’re a business owner looking to start a barber shop or salon, spend the money. It’s not worth it to deal with companies like this, who only want to get over on us. Extremely disappointed. They will plaster their 5 star reviews all over the site when in reality they are a 3 star business for a reason. Be extremely careful and diligent when working with this company if you do decide to do so.
10 januari 2026
Review zonder uitnodiging
Antwoord van Artist hand
Hi,
We’re truly sorry to hear about your experience and understand how frustrating this must have been — especially when preparing for your business. That is certainly not the experience we aim to provide.
Regarding the shipment, your order was sent in multiple packages due to size and warehouse handling. We apologize if the split delivery was not clearly communicated. We are currently reviewing the mat shipment tracking and the reported damages to ensure this is addressed properly.
As for the damaged items, we take product quality seriously and would like the opportunity to make this right — whether through replacement parts, replacement units, or a suitable resolution.
We also want to clarify that our customer support team consists of real representatives. While we may use automated systems for efficiency, every case is reviewed and handled by a real person.
Please contact us directly at [your support email] with your order number so we can prioritize and resolve this immediately. We are committed to finding a fair solution for you.
I received my chair in a timely manner
I received my chair in a timely manner. Also the chair was high quality and easy to assemble.
29 december 2025
It's a nice ride!
The massage is really good, but I wish that the function buttons on the control panel were back lit. They are herd to see without a direct light hitting them.
29 december 2025
Haven’t received my package and have no…
Haven’t received my package and have no up date on date of livery tracking company has not update anything send 12/30/25 I’m really to call bank and rep
This order case your email doesn’t work an their is no phone number to call not happy at all
29 december 2025
Antwoord van Artist hand
Hi,
We’re very sorry to hear about the delivery delay and the frustration this has caused. We completely understand how concerning it is when tracking hasn’t updated.
We are actively checking with the carrier regarding your shipment that was sent on 12/30/25 and will escalate this to get a clear status update as soon as possible.
Our support email is fully operational, and we sincerely apologize if you experienced difficulty reaching us. Please contact us directly at info@Artisthandbeauty.com and include your order number so we can prioritize your case immediately.
We kindly ask that you allow us the opportunity to resolve this before contacting your bank, as we are committed to making this right.
Thank you for your patience — we are here to help.
I have not received the chairs yet but…
I have not received the chairs yet but had great response from customer service. Can’t wait to try the chairs
29 december 2025
I received the wrong chair
I received the wrong chair, and their ads says that we can try the massage chair for 365 days but now the company doesn't want to change the massage chair even though I explain that what I was expecting was the color that matches my living room furniture. This is unacceptable 😡
26 december 2025
Antwoord van Artist hand
Hi,
We’re very sorry to hear about your experience and understand how disappointing this must feel. Receiving an item that does not meet your expectations — especially regarding color — is frustrating, and we sincerely apologize for the inconvenience.
We would like to clarify whether the item received matches the model and color selected at checkout, or if there may have been a fulfillment error. If the wrong chair was shipped, we will absolutely investigate and correct the issue.
Regarding our trial policy, we are happy to review the details of your order and explain the available options, including exchange or return procedures.
Please contact us directly at [info@Artisthandbeauty.com] with your order number so we can prioritize your case and work toward a solution as quickly as possible. We are committed to resolving this properly.
Thank you for bringing this to our attention.
My massage chair stopped working after 2 months
My massage chair stopped working after 2 months. A bracket is broke that holds a small circuit board and the plugs come unplugged everytime you use it after a minute. I paid $1800 for the chair... they will not make it right so far. I've been trying since the spring of 2024. I was well within the 1 year warranty....
21 december 2025
Review zonder uitnodiging
Antwoord van Artist hand
We’re truly sorry to hear about your experience. A product malfunction — especially within the warranty period — is understandably frustrating, and we sincerely apologize if you’ve felt unsupported during this process.
We take our 1-year warranty commitment very seriously. A broken bracket or electrical connection issue is something we absolutely want to review and resolve properly.
If you’ve been trying to reach us without resolution, that is not the level of service we intend to provide. Please contact us directly at [info@artisthandbeauty.com] with your order number, and we will escalate your case for immediate review.
We are committed to finding a solution and making this right.
I never received my chair .After a…
I never received my chair .After a couple of weeks with emails and calls to the delivery company still there is no response. I don't know if the company is a scam or not.
26 november 2025
Antwoord van Artist hand
We’re very sorry to hear about the delay and understand how concerning this situation must feel. Not receiving your chair and being unable to get clear updates from the delivery company is understandably frustrating.
Please rest assured that we are a legitimate business and take every order seriously. We are currently reviewing your shipment with the carrier to determine exactly what happened and will escalate this immediately.
Kindly contact us directly at [info@artisthandbeauty.com] with your order number so we can prioritize your case and provide a clear update as soon as possible. If the shipment is confirmed lost or delayed beyond reasonable time, we will work with you toward a proper resolution.
We appreciate your patience and the opportunity to resolve this.
Massage Chair has worked out great
Massage Chair has worked out great. The product was delivered even a day earlier than anticipated hopefully if needed the customer service experience will be great too so far so good and would recommend.
26 november 2025
Don't buy from this company!
Terrible. I ordered a black and pink chair. They sent me a black and copper chair that is painful just to sit in.
They advertise 60 day returns and no hassle. Prepaid labels if they made a mistake or the merchandise is defective. In this case it's both.
They told me twice to send these two boxes back myself and give them the tracking number, they'll refund me after they receive it. 300 lbs in two boxes. On my dime.
Yeah... NO. I already had to pay someone to bring in the second box because Fed Ex dropped it IN THE MIDDLE of my driveway. I'm not paying return shipping when their return policy clearly states they'll give me an RMA# and prepaid labels.
17 november 2025
Review zonder uitnodiging
Antwoord van Artist hand
Hi,
We are very sorry to hear about your experience. Receiving the wrong color and then facing difficulty with the return process is understandably frustrating, especially with a large item.
If the incorrect color was shipped, that is our responsibility to review and correct. We also understand that handling a 300 lb shipment is not simple, and your concerns about return logistics are valid.
Regarding our return policy, we would like to re-examine your case to ensure it is being handled correctly and in line with our stated policy. If a fulfillment error occurred, we absolutely want to resolve it properly.
Please contact us directly at [info@artisthandbeauty.com] with your order number so we can escalate this immediately and work toward a fair resolution.
We appreciate the opportunity to address this and sincerely apologize for the inconvenience caused.
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