So far it’s been a decent run. One of the smoothest onboarding processes I’ve had this year even while firms are falling apart. Trader-friendly trading conditions ( can be better if adjust SL rule 🙏�... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Absolute joke of a firm A pathetic dashboard that can’t update Nothing more than a ponzi to take vulnerable traders money Smug, disrespectful staff Absolutely absurd rules impleme... Toon meer
Silly customer service and communication. They need to give more details about their migration to the customer. What they say is to be patient and wait. Well, we bought your products but suddenly stop... Toon meer
Excellent overall experience. Each and every trader should take advantage of this prop company. A company like Ascendx is highly honest to its clients, although discounted rates can occasionally arou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Ascendx Capital presents a unique two-step Evaluation Process tailored for traders. This meticulously crafted journey involves an Ascendx Challenge followed by Verification, aimed at revealing trading acumen. Upon successful completion, traders earn the opportunity to trade on an Ascendx Account, potentially with a balance of up to $200,000. While challenges may arise along the path to this achievement, our array of educational resources, Account Analysis, and Performance Coaches are primed to bolster your quest for financial independence.
Contactgegevens
77 Marsh Wall,South Quay, E149SH, london, Verenigd Koninkrijk
- info@ascendxcapital.com
- ascendxcapital.com
3,5
Gemiddeld
581 reviews
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One of the best firms out there
One of the best firms out there, support is super quick, got a small ticket issue and it was resolve in less than 30 minutes. That’s what I call professionalism! Thanks ascendx! X and Diamond are the ones who helped me with the quick response, props to those guys.
6 september 2024
Review zonder uitnodiging
Antwoord van Ascendxcapital
Dear Victor,
Thank you so much for your kind review. Supporting our traders is at the heart of everything we do, and we’re excited to continue being a part of your journey as you grow with us.
Please feel free to reach out to me directly at MK@ascendxcapital.com with the subject line "5-Star Review," and share any feedback on how we can continue to improve our services. As a token of our gratitude for your generosity, we have a special surprise waiting for you!
Thank you again for your support!
Warm regards,
Mk - Head of Operations
I passed my account on 15th august and…
I passed my account on 15th august and received live account within 1 day. Upon payout request I received a response and received my certificate within 2 business days and received the funds 1 business day later. With refund had a little issue but the owner managed to sort it out and issue the refund. I can tell this prop firm is going to make big moved.
3 september 2024
Review zonder uitnodiging
Antwoord van Ascendxcapital
Dear Suraj,
Thank you so much for your kind review. Supporting our traders is at the heart of everything we do, and we’re excited to continue being a part of your journey as you grow with us.
Please feel free to reach out to me directly at MK@ascendxcapital.com with the subject line "5-Star Review," and share any feedback on how we can continue to improve our services. As a token of our gratitude for your generosity, we have a special surprise waiting for you!
Thank you again for your support!
Warm regards,
Mk - Head of Operations
Ascendx is the best prop firm around
Ascendx is the best prop firm around. Smooth conditions. Had no problems with my first payout, support team is excellent and reply quickly. Rick, Andrew, and Asta were very helpful and fast to respond when I queried.
7 september 2024
Review zonder uitnodiging
Antwoord van Ascendxcapital
Dear Dominic,
Thank you so much for your kind review. Supporting our traders is at the heart of everything we do, and we’re excited to continue being a part of your journey as you grow with us.
Please feel free to reach out to me directly at MK@ascendxcapital.com with the subject line "5-Star Review," and share any feedback on how we can continue to improve our services. As a token of our gratitude for your generosity, we have a special surprise waiting for you!
Thank you again for your support!
Warm regards,
Mk - Head of Operations
Great service
Had a great experience with the customer support from Storm and Razi. They were able to fix my issue with minimal problem took a couple of hours but it was late at night and still they were top notch. Would really recommend.
6 september 2024
Review zonder uitnodiging
Antwoord van Ascendxcapital
Dear Nc,
Thank you so much for your kind review. Supporting our traders is at the heart of everything we do, and we’re excited to continue being a part of your journey as you grow with us.
Please feel free to reach out to me directly at MK@ascendxcapital.com with the subject line "5-Star Review," and share any feedback on how we can continue to improve our services. As a token of our gratitude for your generosity, we have a special surprise waiting for you!
Thank you again for your support!
Warm regards,
Mk - Head of Operations
Ich habe meine Payouts schnell bekommen…
Ich habe meine Payouts schnell bekommen und freue mich weiterhin damit zu arbeiten!
6 september 2024
Review zonder uitnodiging
Antwoord van Ascendxcapital
Dear Levent,
Thank you so much for your kind review. Supporting our traders is at the heart of everything we do, and we’re excited to continue being a part of your journey as you grow with us.
Please feel free to reach out to me directly at MK@ascendxcapital.com with the subject line "5-Star Review," and share any feedback on how we can continue to improve our services. As a token of our gratitude for your generosity, we have a special surprise waiting for you!
Thank you again for your support!
Warm regards,
Mk - Head of Operations
They deny payouts without reason I…
They deny payouts without reason I emailed back the email they sent me for the rejection and they have not got back to me only thing I can do is leave a review and hopefully get a reply here and my issue sorted. I’ve been with this company from the start but by the looks of things everything is starting to go down hill I hope that is not the case but that is what it looks like towards me personal opinion. There has been times where I have been disappointed as things have been half completed and half not completed before with this company and I hope to see a improvement soon
6 september 2024
Review zonder uitnodiging
One of the only prop firms I truly…
One of the only prop firms I truly trust, excellent customer service, Amazing help through discord and all round amazing experience. I would highly recommend as a number 1 prop firm!
6 september 2024
Review zonder uitnodiging
Antwoord van Ascendxcapital
Dear Yahiya,
Thank you so much for your kind review. Supporting our traders is at the heart of everything we do, and we’re excited to continue being a part of your journey as you grow with us.
Please feel free to reach out to me directly at MK@ascendxcapital.com with the subject line "5-Star Review," and share any feedback on how we can continue to improve our services. As a token of our gratitude for your generosity, we have a special surprise waiting for you!
Thank you again for your support!
Warm regards,
Mk - Head of Operations
I have read some of the negative…
I have read some of the negative reviews about this company and I can say that they are 100 percent fake. I have used this company many times and I have never had any issues, this is a good company and I have never had payout issues, even though I have lost many accounts I still trust this company and now they are going back to mt5 what more do you want, only thing I don't like is the 4% daily drawdown.
6 september 2024
Review zonder uitnodiging
Antwoord van Ascendxcapital
Dear Wilton,
Thank you so much for your kind review. Supporting our traders is at the heart of everything we do, and we’re excited to continue being a part of your journey as you grow with us.
Please feel free to reach out to me directly at MK@ascendxcapital.com with the subject line "5-Star Review," and share any feedback on how we can continue to improve our services. As a token of our gratitude for your generosity, we have a special surprise waiting for you!
Thank you again for your support!
Warm regards,
Mk - Head of Operations
Journey so far
So far it’s been a decent run. One of the smoothest onboarding processes I’ve had this year even while firms are falling apart. Trader-friendly trading conditions ( can be better if adjust SL rule 🙏🏽) and an even nicer profit split. Looking forward to how the journey goes and believing the payouts to be as promised. Would be back here to drop another review once I request payout and receive it.
27 augustus 2024
Antwoord van Ascendxcapital
Dear Pel,
Thank you so much for your kind review. Supporting our traders is at the heart of everything we do, and we’re excited to continue being a part of your journey as you grow with us.
Please feel free to reach out to me directly at MK@ascendxcapital.com with the subject line "5-Star Review," and share any feedback on how we can continue to improve our services. As a token of our gratitude for your generosity, we have a special surprise waiting for you!
Thank you again for your support!
Warm regards,
Mk - Head of Operations
Excellent service
Dealt with Amara this morning regarding migrating my account to MT5. Absolutely great service , she answered all my questions and was quick to reply. Always a pleasure dealing with AscendX.
6 september 2024
Review zonder uitnodiging
Antwoord van Ascendxcapital
Dear Glenore,
Thank you so much for your kind review. Supporting our traders is at the heart of everything we do, and we’re excited to continue being a part of your journey as you grow with us.
Please feel free to reach out to me directly at MK@ascendxcapital.com with the subject line "5-Star Review," and share any feedback on how we can continue to improve our services. As a token of our gratitude for your generosity, we have a special surprise waiting for you!
Thank you again for your support!
Warm regards,
Mk - Head of Operations
Best support
I just passed my 100k evaluation and did not recieve the free account as I used the promo code AUG50.
Contacted support and DIAMOND from ascendx helped me and gave the free 100k account as promised.
5 september 2024
Review zonder uitnodiging
Antwoord van Ascendxcapital
Dear Noman,
Thank you so much for your kind review. Supporting our traders is at the heart of everything we do, and we’re excited to continue being a part of your journey as you grow with us.
Please feel free to reach out to me directly at MK@ascendxcapital.com with the subject line "5-Star Review," and share any feedback on how we can continue to improve our services. As a token of our gratitude for your generosity, we have a special surprise waiting for you!
Thank you again for your support!
Warm regards,
Mk - Head of Operations
Problems with everything….
Spread bad, commission high, support bad, you can’t tell when you can request payout, payout delays, issues with generating phase 2 account after passing phase 1, rude support. I can go all day what actually works how it’s supposed to here…
5 september 2024
Review zonder uitnodiging
Antwoord van Ascendxcapital
Hello Johann,,
Thank you for sharing your experience with us. However, I don't think you are being genuine and truthful about your experience. We have no backlog in tickets. the wait time to receive a response has been reduced to 5 minutes, and our support staff are not only respectful, and professional, but also highly effective at resolving any issues you have.
As for spreads and commissions. We have one of the best conditions in the industry, and our traders are constantly praising all the changes we are doing.
Additionally, I can't find any information for you in our systems, and I requested information from you via TrustPilot.
If you are a genuine client. Kindly provide more information so I can investigate your issue further. In the meantime, If you have any questions. Please reach out to Mk@ascendxcapital.com!
Thank you!
This company has a bad reputation
This company has a bad reputation. About 70% of people I know had bad experiences with them. Their customer service is very poor. If you get scammed, you can ask your bank for a refund with proof.
I’m sharing this for people who lost their accounts or were treated unfairly.
30 augustus 2024
Review zonder uitnodiging
Antwoord van Ascendxcapital
Hello John,
Thank you for sharing your experience with us. However, I don't think you are being genuine and truthful about your experience. We have no backlog in tickets. the wait time to receive a response has been reduced to 5 minutes, and our support staff are not only respectful, and professional, but also highly effective at resolving any issues you have.
Additionally, I can't find any information for you in our systems, and I requested information from you via TrustPilot.
If you are a genuine client. Kindly provide your information to Trustpilot so I can investigate your issue further otherwise you are attacking us with false claims as a result of malicious intentions to tarnish our reputation. In the meantime, If you have any questions. Please reach out to Mk@ascendxcapital.com!
Thank you!
Goated prop firm
AscendX has to be the best prop firm I’ve ever been with, support team has been excellent and their trading conditions are great; low spreads, no problems with the trading platform. This is my first payout with them and I’m planning on sticking with them as my main prop firm. Follow their rules and you’ll get paid simple as that.
5 september 2024
Review zonder uitnodiging
Antwoord van Ascendxcapital
Dear Kam,
Thank you so much for your kind review. Supporting our traders is at the heart of everything we do, and we’re excited to continue being a part of your journey as you grow with us.
Please feel free to reach out to me directly at MK@ascendxcapital.com with the subject line "5-Star Review," and share any feedback on how we can continue to improve our services. As a token of our gratitude for your generosity, we have a special surprise waiting for you!
Thank you again for your support!
Warm regards,
Mk - Head of Operations
upfront review
Let me say upfront, if you follow the rules you will get your payout thats all. Their support staff will help you, just be nice and have lots of patience.
X - the support staff help and assist me during the process thumbs up!
5 september 2024
Review zonder uitnodiging
Antwoord van Ascendxcapital
Dear Nidzam,
Thank you so much for your kind review. Supporting our traders is at the heart of everything we do, and we’re excited to continue being a part of your journey as you grow with us.
Please feel free to reach out to me directly at MK@ascendxcapital.com with the subject line "5-Star Review," and share any feedback on how we can continue to improve our services. As a token of our gratitude for your generosity, we have a special surprise waiting for you!
Thank you again for your support!
Warm regards,
Mk - Head of Operations
Here I write what I feel like about…
Here I write what I feel like about this firm. I have been trader for 6 year now and this is the worst prop firm I have come across in history I will explain from the start first when I buy challenge they have a few hidden rule where you won’t find this on the FAQ. First I start with if you request payout before the 14 days your payout will be rejected and then you will have to wait another 14 days to request they do not say this anywhere in the faq they do this so they have more time not to pay you. Next problem when you buy challenge I had to talk to customer help because I did not get my login to the platform because they was having problems and support take 2 day to respond to my email I sent after this when I get to phase 2 I did not get any login again so I had to contact support and they tell me again they having problem with account generation and I have to wait it is always wait wait wait just waiting for them delays everywhere. When I come to the payout stage after getting one rejected because I request to early when they don’t even have payout date on dashboard they tell me I have I break trade duration rule and they reject my whole payout also remember that the trade that broke the duration rule I only make profit if 18$ and my payout was over 3 thousand and they reject this they only push discount discount every day they send email to client to tell them they have discount discount 50% off but nothing else. This is joke and funny to see a prop firm do this to clients so I say to everyone reading this be careful because they will find any reason to not pay you and they do this to many people.
4 september 2024
Review zonder uitnodiging
200k account 3 days ago, still no info
I paid for a 200k account 3 days ago while they have the 50% discount on, and I haven’t received any details or information after the payment. Not even any type of receipt to say they’ve received the payment and that they’re setting up my account.
5 september 2024
Review zonder uitnodiging
Very helpful support after Ctrader problem
I had a problem with CTrader not updating my account correctly, giving my account a false breach.
After my first email, I actually didn't get much help from Ascendx, just a generic email saying daily drawdown resets at 21:00UTC etc, and I felt like they didn't really look into it. (Hence the 4 stars).
But after I provided some more details and screenshots of my trading history, my account was investigated by Amara and Diamond, who were able to re-instate my account.
I have been using Ascendx for a few months now, and this has been my first real issue.
Happy with how it was delt with overall, I believe the problem was with Ctrader and not Ascendx.
4 september 2024
Review zonder uitnodiging
Antwoord van Ascendxcapital
Dear Adam,
Thank you so much for your kind review. Supporting our traders is at the heart of everything we do, and we’re excited to continue being a part of your journey as you grow with us.
Please feel free to reach out to me directly at MK@ascendxcapital.com with the subject line "5-Star Review," and share any feedback on how we can continue to improve our services. As a token of our gratitude for your generosity, we have a special surprise waiting for you!
Thank you again for your support!
Warm regards,
Mk - Head of Operations
You get what you pay for
I think the title best summarizes the experience you will receive at Ascendx. You pay 50% of the price of other firms which mitigates some of the downsides of Ascendx. Some of these negatives are payout times tend to be closer to 7 days including review than other firms which can be same day. (this is getting better I think).
The most frustrating is the payout cycle/day system. At Ascendx you are required to calculate your own payout day, this can change if staff take any holidays which will then extend the payout day. This is not mentioned on the website or terms anywhere and every other firm displays it on a dashboard. If you request payout too early or too late you will be penalized and have to wait another 14 days. (This is essentially a hidden rule, you do not know this until post-purchasing, not a single mention of requesting payout early = penalty anywhere). I feel this rule is only in place to delay payouts and help their cash flow. Why not just display or email when its payout time? Like every other firm. Why add days when staff take holiday even when the day is tradeable?
On top of that is the minimum trading day rule. You are required to trade 4 days within each payout cycle. However they state you can open minimum lot sizes just to pass it? What then is the point of the rule? I can only assume its to create another reason to delay payout.
Now whether these are truly malicious actions or just a new firm dealing with teething issues is yet to be decided. Ascendx do payout. The support is generally quick to respond. The discord is active and community seems strong. So it comes back to the title of this review, you get what you pay for!
I will give benefit of the doubt and hope to see changes made to what I described as the negatives. Good luck to them!
5 september 2024
Review zonder uitnodiging
Top notch support team
This is my second review for firm . I had to make this review due to top notch support team. Since my last review team have improved much . U can get payouts as early as 2 days. Maximum days to receive contract is 5 days . But due to team’s constant hardwork now traders are able to receive contract in 1 day. They are brining Mt5 soon like in less than a week and yeah best firm out there.
4 september 2024
Antwoord van Ascendxcapital
Dear Gurshan,
Thank you so much for your kind review. Supporting our traders is at the heart of everything we do, and we’re excited to continue being a part of your journey as you grow with us.
Please feel free to reach out to me directly at MK@ascendxcapital.com with the subject line "5-Star Review," and share any feedback on how we can continue to improve our services. As a token of our gratitude for your generosity, we have a special surprise waiting for you!
Thank you again for your support!
Warm regards,
Mk - Head of Operations
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