This review follows on from one written two days ago . We received a replacement pump yesterday, eight days after the bath fault. A fitter arrived mid afternoon and installed it. Hopefully the problem... Toon meer
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I found the staff at head office very helpful, namely Sharon and Jacquie. I have nothing but high praise for the fitter Ian (Smith). He did a very professional job, was very polite and a clean and t... Toon meer
From the start everything was smooth. The staff in the office, specifically Rachel, was very helpful and kind. The salesman was friendly and knowledgeable about the products and was not pushy at all.... Toon meer
Bedrijf heeft geantwoord
From start to finish, we cannot praise the company and officers enough. The initial consultation with the rep' Lauren, was thorough and full of good advice and guidance. The survey by Doug left us... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Welcome to Assistive Bathing, your bathroom specialists for safe, comfortable and easy showering and bathing.
Contactgegevens
Mercury House, Kingswood Road, WR9 0QH, Droitwich, Verenigd Koninkrijk
- 0800 085 5585
- info@assistivebathing.co.uk
- assistivebathing.co.uk
4,7
Uitstekend
1K reviews
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I’ve just had my bath replace with a shower
I’ve just had my bath replace
With the caspian shower.
The whole experience was excellent.
From planning to installation and removal of waste.
The team communicated well throughout and everything went as planned.
Warren installed our unit and you couldn’t get a harder worker. He is a very tidy worker and installed the whole shower to a very high standard. He kept us informed of his progress throughout.
Would thoroughly recommend Assistive Bathing for both their service and the quality of the product offered.
18 februari 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your fantastic review! We’re delighted to hear that your experience from the initial planning right through to installation and waste removal was excellent and ran exactly as expected. Clear communication and a smooth process are things we value highly, so it’s wonderful to know this came through.
Warren will be thrilled to receive your kind words. His hard work, tidy approach, and commitment to high‑quality installation are a real asset to our team, and we’re so pleased he kept you well‑informed throughout and delivered a finish you’re delighted with.
It’s great to hear you’re happy with your new Caspian shower, and we truly appreciate your recommendation of both our service and our product.
Thank you again for choosing Assistive Bathing we hope you enjoy your new shower for many years to come!
Guarantee worthlesss
Shower fitted March/April 2025.In November2025 a crack appeared in the shower tray
Iinformed Assitive Bathing. Eventually they got back to me. They informed me to take the tray out iwould be charged £3500 +. If it was deemed no fault of theirs or the tray supplier iwould be charged another £3500+ to have it replaced. Yet their guarantee states all parts and labour are guaranteed for a year. It doesn't say unless a crack appears in the shower tray
20 maart 2025
Review zonder uitnodiging
Antwoord van Assistive Bathing
Good Afternoon Mr Kelly,
We do apologise for the confusion, we believe there may have been a miscommunication as the review that has been left is not reflective of our conversation. We are really eager to assist as much as possible to have this resolved for you.
We offer a comprehensive warranty package that does apply to a lot of the products that have been installed.
Thank you
Assistive Bathing
Marc White - shower design visit
Marc White is clearly very knowledgeable and an expert in this field. An excellent design visit where he explained the whole process clearly. We really appreciate the time he spent with us and now have lots to reflect on. Thank you Marc.
18 februari 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your wonderful review. We’re delighted to hear that your design visit with Marc was such a positive experience. He is indeed extremely knowledgeable, and it’s great to know he was able to explain the process clearly and give you valuable time to explore all your options.
We truly appreciate your kind words and are glad you now have plenty to reflect on as you plan your next steps. If you need anything further, we’re always here to help.
Thank you again for choosing Assistive Bathing.
Had a walkin shower fitted by Warren
Had a walkin shower fitted by Warren, excellent from start to finish. He was very thorough in every detail and went the extra mile by modifying the drain to opposite end of the tray to eliminate need for a plinth. Quality of workmanship and materials first class. Materials quality is reason we went with this company.
17 februari 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your fantastic review. We’re delighted to hear that your walk‑in shower installation went so smoothly. Warren will be thrilled to know his thorough approach and attention to detail made such a positive impression.
It’s great to hear that his extra effort in modifying the drain to avoid the need for a plinth added real value to your installation. We take pride in both the quality of our workmanship and the materials we use, so your comments mean a great deal to us.
Thank you again for choosing us , we hope you enjoy your new shower for many years to come.
Assistive bathing and team are amazing…
Consultation and surveyors were amazing they went through everything and showed us what we were looking for in our chosen bath, the customer service team are wonderful, very understanding also patient when it came to the payments we made. I am very happy with the installation of our bath it has really transformed our bathroom. Thank you ever so much assistive bathing
In would recommend you to everyone.
2 februari 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for taking the time to leave such a wonderful review. We’re thrilled to hear that your consultation and survey visits were so helpful and that our team were able to guide you through every detail of your chosen bath.
It’s lovely to know that our customer service team made the process smooth and stress‑free, especially when it came to payments your kind words mean a lot to them. We’re also delighted that the installation has transformed your bathroom and that you’re so happy with the finished result.
Thank you ever so much for choosing Assistive Bathing, and for recommending us so highly.
We truly appreciate your support and are here for you anytime you need us.
Great Service
From start to finish this company delivered on every level. The initial booking of a demo, the rep, Rebecca explained everything in detail including having examples of the shower and flooring and wall covering. The order process was easy and the ladies in the office were so helpful ensuring everything went smoothly. The fitting by George and Mel was exceptional they were reliable and efficient leaving everything clean and tidy. Customer service has been good with regular contact to ensure everything was going to plan and we were happy. Would highly recommend this company.
9 februari 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you for taking the time to share such a fantastic review. We’re delighted to hear that your experience was positive from start to finish.
It’s wonderful to know that Rebecca provided a clear and detailed demonstration, complete with product samples to help you visualise everything. We’re also pleased that the order process felt easy and that our office team were able to support you every step of the way.
George and Mel will be thrilled to hear your kind words their reliability, efficiency, and tidy workmanship are qualities we’re very proud of. It’s great to know their installation met your expectations.
We’re also glad that our customer service team kept you well‑informed throughout the project and ensured everything stayed on track.
Thank you again for your recommendation and for choosing us. We truly appreciate your trust in our company and are always here if you need anything further.
First class from first 'til last!
From the first sales visit, I felt confident that I was dealing with professionals who cared about me and my needs. The whole experience was as good as it could be. Dave Mud, my fitter,arrived on time on each day and told me what would happen on that day and at what time he expected to leave. He was an incredibly tidy worker, covering areas around the work site every morning and uncovering them again before he left. Apart from being a skilled worker he was also a delightful man. It was a pleasure to have him around.
After each day's work, Kim phoned to ask how I was coping with all the disruption and if I was happy with progress. My answer was always 'yes' and Kim always seemed genuinely pleased that I was having such a good experience.
I am thrilled with my new shower. It is exactly as I hoped it would be. I will have no hesitation in recommending Assistive Bathing to my friends. In fact, I would go so far as to encourage them to future-proof their bathrooms as I have done. No sense in waiting until you need it when the whole experience is such a positive one. Be prepared with the help of Assistive Bathing!
9 februari 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for sharing such a thoughtful and detailed review. We’re truly delighted to hear that you felt confident and cared for from the very first visit that’s exactly the experience we aim to deliver.
Dave will be absolutely thrilled with your kind words. His professionalism, communication, and tidy workmanship are qualities we’re incredibly proud of, and it’s wonderful to hear how much you appreciated his daily updates and care in protecting your home. It sounds like he made the installation process as smooth and stress‑free as possible.
We’re also so pleased that Kim’s regular check‑ins offered reassurance throughout the project. She genuinely loves supporting our customers, and your feedback will mean a great deal to her.
Most importantly, we’re thrilled that your new shower is everything you hoped for. Knowing that you’re so happy with the results and even encouraging friends to future‑proof their bathrooms too is the highest compliment we could receive.
Thank you again for choosing Assistive Bathing and for your generous recommendation. If you ever need anything in the future, we’re always here to help.
Marc white came out and was extremely…
Marc white came out and was extremely proffessional and very knowledgeable, he was very good at explaining everything outright and clear. Credit to the company
13 februari 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you for your lovely review. We’re delighted to hear that your visit with Marc was such a positive experience. His professionalism and depth of knowledge are a real asset to our team, and it’s great to know he explained everything clearly and made the process easy to understand.
We truly appreciate your kind words Marc will be thrilled to receive the credit.
Thank you for choosing Assistive Bathing.
Assistive bathing walk-in bath
Friendly, knowledgeable surveyors who spent time explaining the installation of our walk-in bath. The photos created showing exactly how the bath would look in our bathroom were a great help in making our decision. We would recommend this company without hesitation.
13 februari 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for your wonderful review! We're delighted to hear that our surveyors were able to provide clear guidance and take the time to walk you through the installation process. It's great to know the visual mock‑ups helped you picture how the walk‑in bath would look in your home our goal is always to make the decision-making process as easy and reassuring as possible.
We truly appreciate your recommendation and are thrilled you had such a positive experience with us. If you ever need anything in the future, we're always here to help.
Warm regards,
The Assistive Bathing Team
Thank you
Thank you.
Mark White, visited today. Very warm and friendly disposition with a good understanding of customer needs. A thorough explanation of products and services.
13 februari 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you for sharing your feedback! We're so pleased to hear that Mark provided such a warm, friendly, and informative visit. Understanding our customers’ needs and clearly explaining our products and services is something we take great pride in, so it’s wonderful to know this came across during your appointment.
If you need anything else or have further questions, we’re always here to help.
Warm regards,
The Assistive Bathing Team
Courteous, efficient, knowledgeable.
Although I have 'yet to make a final decision about the transformation of my current en suite bathroom, I would like to say just how thorough, professional, informative and helpful Russ Cockling has been today. The redesign was illusrated to scale during the visit. Russ had samples of the flooring and cladding for me to examine and itemised equipment was illustrated in the comprehensively illustrated catalogue that Russ had brought. Thank you for your time, courtesy, clear, consise information and your super amenable manner, Russ.
11 februari 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you very much for sharing your feedback. We’re delighted to hear that your experience with Russ Cockling was so positive during your consultation.
It’s wonderful to know that Russ’s thoroughness, professionalism, and clear communication helped you feel fully informed about the potential transformation of your en suite. We take great pride in providing detailed, well‑illustrated redesigns, so we’re pleased the to‑scale layout, flooring and cladding samples, and our comprehensive catalogue all helped bring the options to life for you.
Russ will be thrilled to hear your kind words about his courtesy, clear explanations, and approachable manner he always strives to make each visit as helpful and comfortable as possible.
Thank you again for your thoughtful review. Whenever you’re ready to take the next step, we’ll be here to support you.
Warm regards,
The Assistive Bathing Team
Great experience from start to finish
Great experience from start to finish. From the office checking in daily to see how it was going and from the installer stu who was fantastic in fitting a new bathroom and doing a brilliant job for my grandmother who is extremely happy with how it has turned out. Would highly recommend!
9 februari 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for taking the time to share this wonderful review. We’re delighted to hear that your grandmother is happy with her new bathroom and that the whole experience from our office team checking in daily to Stu’s fantastic installation work met your expectations.
We’ll be sure to pass your kind words on to Stu and the rest of the team. Feedback like yours truly means a lot to us.
Warm regards,
The Assistive Bathing Team
Great service.
From the start we were kept up to date right to the finish .John the fitted was brilliant, helpful polite and great at his job .Rob the sales man was great he explained all the showers we could have along with tiles showers . Along with Kim from the office who kept in touch brilliant experience.
9 februari 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for sharing your experience with us. We’re delighted to hear that you were kept updated from start to finish and that everything went smoothly.
It’s wonderful to know that John was brilliant, polite, helpful, and skilled throughout the installation, and that Rob provided clear and helpful guidance on your shower and tile options. We’re also pleased that Kim kept everything on track with great communication from the office.
We truly appreciate your kind words it means a lot to the whole team.
Warm regards,
The Assistive Bathing Team
Andy was excellent and he explained…
Andy was excellent and he explained everything in detail. Polite and efficient. Well done.
9 februari 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you for taking the time to leave your feedback. We’re delighted to hear that Andy provided such an excellent service. It’s great to know he explained everything clearly and in detail, and that you found him polite and efficient throughout your visit.
We truly appreciate your kind words well done indeed, Andy!
Warm regards,
The Assistive Bathing Team
Well Done AssistiveBathing
Everyone from the initial phone contact we made, the primary Salesman, Office staff, Surveyor and Installation Technicians were very friendly, helpful and did a terrific job with minimum fuss and inconvenience. Contact with AssistiveBathing was easy and non-stressful :) The work was carried out perfectly and in continuous consultation with ourselves. Especial thanks to Derek and Russell :)
5 februari 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you so much for sharing your wonderful feedback. We’re delighted to hear that every part of your experience with Assistive Bathing — from the very first phone call through to installation was friendly, helpful, and stress‑free.
It’s fantastic to know that our office team, surveyor, and installation technicians all contributed to making the process smooth and convenient, with minimal fuss. We take great pride in keeping customers fully informed throughout, so we’re especially pleased that the work was carried out perfectly and in continuous consultation with you.
A special thank you from us as well for recognising Derek and Russell they’ll be thrilled to hear your kind words.
Thank you again for choosing Assistive Bathing and for taking the time to leave such thoughtful feedback. We truly appreciate it.
Warm regards,
The Assistive Bathing Team
Montana walk in Bath with spar and chromatherapy light…
From the first contact on the telephone to the bath fitter completing the install everyone was friendly, helpful and very professional in all that they did, firstly we had a visit from P Attwell from sales who gave us a demonstration of what baths and options were available for my wife and I could choose from and he went to the bathroom to see if our choices were compatible with the room and he drew up a plan of the bathroom with dimensions and existing sanitary ware and check that there was enough access room to get the bath in place.
This was then followed up by Eddy Murphy who was the surveyor and he double checked everything and worked out the rout for the electric cable and as we have a stair lift he made sure there was enough room for the fitter and electrician were able to carry the bath upstairs safely.
As this is a spa and an electric raising and lowering seat walk in bath it had to be manufactured to order which was done quickly .
On the day of fitting, the bath and the fitter Toby both arrived on time as well as the Electrician Bret.
The bath was in place and connected to the power by early afternoon and the next day the job was almost complete, on the third day Toby came back to fit the new shower screen and a few bits of silicone sealer.
Both Toby and Brett cleared up all of the Rubbish as they went along and left the house spotless.
Eddy came to check that all was going well on the second day and after the job was finished to make sure we were completely happy and said to contact him if we had any problems at all.
Finally we contacted Rachel at head office to make the final payment over the phone.
Everything was quick and easy, great job. would recommend Assistive Bathing
6 februari 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you for sharing your experience. We’re delighted to hear that every stage from your first phone call through to installation was friendly, professional, and stress‑free.
Peter's clear demonstration and detailed plan, followed by Eddy Murphy’s thorough survey and careful access checks, helped ensure everything was perfectly prepared. We’re pleased your bespoke spa walk‑in bath was manufactured quickly and that Toby and Brett completed the installation efficiently, kept your home spotless, and maintained excellent communication throughout. It’s great to hear that Eddy checked in during and after the work, and that Rachel made the final steps simple.
We’re thrilled you’re happy with the result and truly appreciate your recommendation.
Warm regards,
The Assistive Bathing Team
Highly recommend from start of contact
Highly recommend from start of contact. Every contact pleasant and informative. Installer Alex Craig excellent. Hard worker, considerate and perfectionist
6 februari 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you for your kind feedback. We’re delighted to hear that every contact you had with us was pleasant and informative. It’s wonderful to know that Alex Craig provided excellent service working hard, being considerate, and showing real attention to detail.
We truly appreciate your recommendation.
Warm regards,
The Assistive Bathing Team
He was very quick and friendly did a…
He was very quick and friendly did a excellent job made sure everything was cleaned up very impressed
4 februari 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
Thank you for your feedback. We’re so pleased to hear that the work was completed quickly and to an excellent standard. It’s great to know everything was done in a friendly manner and that the area was left clean and tidy. We’re delighted you were impressed!
Warm regards,
The Assistive Bathing Team
Darren was really nice guy very helpful…
Darren was really nice guy very helpful &very informative product was great but unfortunately the price was to high
5 februari 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
We’re really pleased to hear that Darren was helpful, informative, and made a positive impression he’ll be delighted to read your kind words. While we’re sorry to hear that the price wasn’t quite right for you, we truly appreciate you taking the time to view the product and share your experience.
Our products are designed to offer high levels of comfort, quality, and long‑term value, but we completely understand that budget is an important consideration. Thank you again for considering Willowbrook, and we wish you all the very best.
Warm regards,
The Assistive Bathing Team
Great communications
Great communication from start to finish. All appointments were attended at the time booked. The fitters Ricky and Anthony were really helpful. They kept me appraised of progress at various times and at the end of each working day they left the worksite clean and tidy.
26 januari 2026
Review zonder uitnodiging
Antwoord van Assistive Bathing
We’re delighted to hear that communication was excellent from start to finish and that all appointments were attended as scheduled. It’s especially pleasing to know that Ricky and Anthony were so helpful, kept you fully informed of progress, and ensured the worksite was left clean and tidy at the end of each day.
Providing a smooth, well‑communicated service is something we take great pride in, and your feedback is truly appreciated.
Warm regards,
The Assistive Bathing Team
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