Athleta Reviews 147

I received a very nice $55 reward for shopping at Athleta. I was excited because this was above what I needed to get a free $49 bra that I'd had my eye on. When I got there I saw another item that I liked, and I thought I'd treat myself since I was getting the bra for free. Once home with the two items, I realized my impulse buy was not going to work and that I needed to return it. That was ok though, I'd get my $70 back and even have some points left over. Upon arrival they only wanted to give me approximately half of my money back because they applied the rewards to both items instead of one. I was hoping for a simple adjustment that would apply the rewards to the one item I was keeping (as would have been the case if it was all that I bought). However, the clerk put me on with customer service who maintained that they would not give me all of my money back for my return. This was a bit infuriating because if I had not made an impulse buy in the first place and just purchased the originally coveted bra, I would not have had to give them any money at all. Unfortunately, now I still only have one item and they have my money. This is a backwards business choice and poor customer service. Essentially, I've been penalized for making (and returning) an impulse buy. My excitement about the company for rewarding me for my business turned quickly to disappointment. This will forever discourage me from making any purchases beyond my rewards in the future and honestly just discourage me from shopping at Athleta at all.

This company is my go to for workout wear. They fit well and I’ve never had any issues with deliveries or returns. I love them!

I walked into Athleta the one located inside mayfair mall in Milwaukee and was greeted by a nice male employee when I explained the issue which was: I had bought the "Stash Pant Size Small" in the navy color and soon realized that the color was not for me. So with me going out of the country on vacation I had my mom go in and exchange them for the stash pant size small but in the grey/purple color.

When I got home from vacation I saw the leggings and they looked as if they had been worn but they had the tags on them, so I called Athleta and spoke to a rep and she claimed that "We currently do have some new people and they must have put them back on the racks by accident, she told me I could bring them in. Then today 5/21 when I show up at the store the employee tells me that they will not accept these because they have ben worn. I explained that they have the tags on them and showed them the pilling and said that if I knew that she wouldn't have let me return them then I would have never bought the leggings from Athleta in the first place. You are told as a customer if you are disappointed with your purchase you have the chance to exchange or get a refund.

The employee was super disrespectful claiming I was the one to get them like this and that my phone call when I spoke to another employee was invalid because I did not talk to the manager myself over the phone. At this point I am upset that this lady is shouting in front of customers and making a scene all over a pair of leggings?? So I told her "I will not be back due to your terrible service and that I would let everyone know about the terrible customer service you have here." I then called the store to ask to speak with the manger and I explained the whole story to her again and her exact words were "That's so funny because you are taking about me, you *** and then hung up the phone on me. I am shocked with how terrible the customer service was, the manager at the mayfair athleta is named Jill, she has made me NEVER want to shop there again because of how rude and disrespectful she was.

The sad part is not only how she treated her customers but also that I an stuck with a pair of leggings i want a refund or new leggings or something in exchange for. Please for your own sake do not EVER go to Athleta again because the manager will embarrass you in front of other customers and be completely disrespectful.

Meghan Hayes

Reason of review: Poor customer service.

Preferred solution: Full refund.

I didn't like: Customer service.

I ordered a sports bra and chose the shipping option for 5-7 days. When the item finally shipped, I received an email saying that the item would arrive well past the estimated time. Of course I will have already needed the item by that time! Needs to have accurate shipping information.

I ordered Sorel boots and they sent the incorrect boot versus what I ordered. I had to return for credit, and ordered a new pair so I could get them by Christmas. I received the same incorrect boot style, even though the order and bar code label is what I ordered. I now have to return again, the same incorrect boot, and was told sorry there is nothing we can do as we don't even know if we have them in the warehouse. So much for service, and sorry for your inconvenience. I urge you to go direct to Sorel and purchase versus buying through this second source whose warehouse in incapable of barcoding stock.

Excellent customer service and quality product.

Athleta provides quality clothing that lasts and looks great. I have been buying all my clothing for them for over two years now because I look great in their line of clothing and they are very comfortable. I am not just talking about the yoga and workout clothing but the regular, everyday wear. I highly recommend them to those that love comfort without having to sacrifice looks!