Audio Concierge Reviews 149

Ordered the Hisenior Mega7 iem through Audio Concierge, and got a great and attentive service from Phil.
Got them in 10 days having been shipped from Hisenior in China.
Also, they were posted Royal Mail Special Delivery.

Awesome service.

Very disappointing experience so far. Ordered a Mfi06 cable early December and I still haven’t received any delivery information. I tried on multiple occasions to get in touch (various email addresses and WhatsApp) without any luck.

Dealing with Phil at Audio Concierge has been an absolute pleasure.

He very kindly sent me a pair of the headphones I was interested in to audition before purchase. I’ve never experienced this way of buying before and it gave me a real opportunity to try them out before making a decision.

Communication was via WhatApp and Phil was very patient to my questions, taking time to answer them and replies were quick.

The Audio Concierge website was easy to use as well and delivery after purchase was swift and without issues.

Phil is also active on the headphone forums and is very knowledgeable about what he does.

All in all, I can’t fault my experience. The oBravo HAMT-3 MkII headphones I got from him really are something else too.

Took a shot at a small indie retailer instead of a big global one.

A full week after ordering and waiting patiently, the first 'update' I had on my order was seeing a refund come back into my bank with no email or explanation or anything. Not exactly what you'd expect from a 'small premium retailer'.

The site 'sells' many tens of thousands of pounds worth of equipment yet there is no stock recorded on the company accounts, which makes me question if it's even trading / if ANYTHING on the site is actually 'in stock'.

The shopping experience was good, all items were delivered on time and email queries were dealt with promptly. I would have no worries using or recommending this service again.

Good communication and when parts came into stock they were sent priority delivery.

Excellent service, thanks

All communication was fast and thorough despite being in very different time zones. Headphones were packed very securely and arrived in 2 days(!) I would be happy to buy from you again.

Communication via WhatsApp which I found disconcerting - I only use WA for personal groups. Oh well, the 21st Century. I would have preferred a telephone conversation, but this medium worked. Offered a FOC upgrade due to the item ordered not being available. A week later, I am Very happy with my purchase, and cannot fault the customer service.

The efficiency of service from order to receipt was very quick and the quality of the product eye-catching. Best of all the sound quality took me completely by surprise when I connected the Mojo2 to iphone 15 Pro Max- The TC07S cable is amazing. I can’t recommend it highly enough. Kudos to Audioconsciege

Super friendly service, receptive to questions and gave honest helpful advice.
Would happily use audio concierge again. 👍

Excellent service, thoroughly enjoyed the one to one customer service from Phil. He is a true gentleman who kept me informed in every detail regarding delivery status of my purchased item.
I am looking forward from buying any future Audio devices..

I wanted to support a Uk company rather than use Amazon. I ordered a DDHiFi adapter. There was nothing about it being out of stock. After I had heard nothing, I emailed. No response. Eventually got a response when I contacted on WhatsApp. I was told by Phil that he would look into it. Still nothing and no response to further email. Then no response to an email asking to cancel the order. Another email asking about cancellation was answered with ‘I will look into it’.
I see a customer below had a similar experience a year ago. The reply sited personal issues. Not sure what is happening currently, but this is no way to run a business. Sadly, have to strongly advise against using Audioconcierge.

Following Phil’s reply below.
Glad to hear all is well. Clearly the issue is just one of lack of communication on your company’s part then. You are correct that you emailed me on the 8th December. However, your message was: ‘I asked accounts to sort this all for you. Let me check what's gone on. Sorry.’ That sounded like you were planning to get back to me, rather than waiting for a reply from me.
Good communication is paramount and given the difficulty I had getting replies to emails, I would be very concerned about ordering from Audioconcierge again.

Phil is so knowledgeable! He was able to advise me on the way the audio would interact within different surroundings and even ran me through it with a demo. His passion shone through and best of all, I now have THE best earphones. People ask me about them all the time and I always recommend Phil. Thank you!!

Quick, efficient hassle free transaction with good communication throughout. Item delivered the following day as advertised.

Excellent Service, Thanks!

Long delay in getting Item . The cable works well but it was not the type that i ordered .

Everything went smoothly, even though I was outside the UK.

Professional, honest and efficient