Advanced MP3 Players Reviews 129

Outstanding service from Advanced Players Ltd. The shipping was incredibly fast and the equipment arrived in perfect condition. The quality of the gear is genuinely top‑tier. I wish every shop put this much care and effort into packing and dispatching orders. Highly recommended.

Superb audio company. Excellent customer service, keen prices and I've bought many items. Returns are superb, if ever required. Highly recommended 👌

Quick delivery even over holidays. Helpful, respectful and fast customer support. My device had fingerprints on it and no screen protector plastic, so I assume it was a return, but it works just fine and shows no damage. Wish this was disclosed prior.

I ordered a pair of FiiO FH3 earphones (open box) and unfortunately one side was faulty.
AdvancedMP3Players handled the return quickly and professionally.
Linda kept me updated throughout, arranged a brand-new replacement, and even refunded my return postage.
The new unit arrived today and works perfectly.
Really impressed with the customer service — thank you!

They stock rare products which are difficult to obtain anywhere else. Great customer service with prompt replies. Support this local independent business!

Ordered the new Fiio R2R DAC on Tuesday lunchtime. It arrived Wednesday lunchtime. Excellent service.

Absolutely fantastic company, ordered an amplifier on Monday and it turned up on the Tuesday, brilliant communication throughout via email. The company has now been saved and I will 100% be using them again.

I didn't received order because Fedex did not attempt delivery so now item FiiO FA19 is being refunded. Advanced rang me and issued a refund so will order again from Advanced MP3 using a different delivery service. Thanks to Advanced for calling on phone.

Super efficient company, received my order of a Jade Audio JA11 DAC the next day, great price. Highly recommended. Love the device, can't believe how much oomph it has for such a tiny thing.

I'm sure I'll be back now that I've got the taste for this hifi stuff.

I had a specific request, and the wonderful Linda assisted me without hesitation, and I can't thank her enough.
Item ordered and received within 2 days.
Thanks very much and will definitely order again.

Great prices and delivery - amazing post-order support, Linda in particular was incredibly helpful

I bought some used fiio in ears from these guys. They were sold as box opened but unfortunately the cable was defective. I was worried about having to send them back and messing around with postage etc. But after one phonecall Linda was so helpful and they just sent me another cable out free of charge, almost immediately. They now work perfectly. Excellent service and will definitely be using this company again. 👍

Great price and helpful with technical advice👍🏽

About two years ago my venerable 10-year old FiiO player finally gave up on me so I started looking for a replacement. I had no idea how the world had moved on from FLAC players to High-res streaming devices! So much choice! But luckily I found AdvancedMP3Players. They helped me with a great deal up the DAP player ladder with a FiiO M11Plus. After using that on an almost daily basis on my many travels I wanted more - I started eyeing up the higher end of the spectrum and again AdvancedMP3Players came to the rescue. Chris the office manager spoke from his own experience which players would give me the best experience and I ended up getting a beautiful blue iBasso DX320 with an extra AMP for even more enjoyment. Of course it got delivered within a few days as agreed. All in all a great experience with expert knowledge, reasonable prices and REAL people.

I recently bought an ibasso dc elite supplied by this company, the help and support I was given was terrific, and the quality of the elite outstanding! I would like to thank Linda, who was extremely helpful, and providing great advice, well done and thanks, highly recommended company - John

I accidentally sent a £90 order to the wrong address on friday evening. I emailed them on the weekend asking to cancel and when they opened on Monday I received a full refund notification in the morning, without any questions back. So I think this company is very trustworthy even though the name seems sketchy lol

Ordered a discounted DAC/Amp from them that had been marked box opened. Item came in good time and other than the box seal being broken, all box contents were good as new, and item was in perfect working order.
Will definitely be ordering from them again if in need of more HiFi equipment :)

I ordered a small item from this company, never used them before but looked legit.

I must have inadvertently put the wrong address in the delivery instructions. When I realised a few weeks later that my item had never arrived, I contacted the company to ask why. They forwarded the ‘proof of delivery’ which had my surname on it (but an initial that was not mine nor anyone in my house).

I pointed out that this must be fraudulent, as had the courier actually attempted delivery at the [incorrect] specified address they would have realised it was wrong. Instead, they must have dumped the item and forged a signature.

I recognised that the initial error was mine, but that the courier had not acted correctly. All I asked was for the company to contact the courier to raise a dispute (only the sender can do this). They refused to do so, stating that ‘the courier has done nothing wrong’ - a puzzling response. Over email the ‘customer support’ person became increasingly hostile and rude.

I get that I made a mistake but the refusal by this company to even try to help was really rude and upsetting.

Save yourself some money and hassle, buy whatever you need on Ali Express.

I’m sure they’ll reply here and try to spin and skew the truth, but they’re not a company anyone should trust.

I got to get out of my way to leave this review about this company. I have bought a fiio Q11 and paid £75 with transport, described as damaged box, i received the item earlier than expected but that is were all good things i can say about the service/product end. I opened the package and i noticed the box was not original, which i though it was fine, then i go though the content of the box to realize all they have sent to me was the DAC and an iPhone cable (useless to me as an android user) i've contacted the sales team and a person called Linda responded the next explaining where i can find details about their open box products which is sly as it is and said she is going to speak to the team about the missing items. I sent another email requesting the missing items to be sent as i would rather not send the item back as this will cost me even more money. They never replied to me after this and decided to review their disgusting customer service and ethics. I must mention the DAC could be purchased at a price of £77 with tax and transport from Aliexpress BRAND NEW. Which makes me wonder why this UK base company charges such prices for second hand products with missing parts to customers that were wronged like i was. I also purchased a type c to type c cable wich took the price over what the thing would cost me new. I will leave this here and you make what you want of it. If anything i am "selling" my experience short as i have not mention the hours of my life i lost due to this and other inconveniences like stress etc. I will most surely not buy from them again and i will make sure i will tell people to avoid them. UPDATE: After several days of back an forth conversations with someone called Linda from the sales team I managed to agree with them to a discount of £15. However the product goes completely silent more often than I can ignore while listening to music or before I even start. It does not seem to be the cables which I used but perhaps some sort of glith. So far I ordered around £25 worth of cables and still waiting for some of them to arrive. If this still happens after I've tested it with all of them, I will return the product. Massive disappointment. Extra credit for the customer service. The only reason why I will rate them at two stars.

Ahead of making a purchase I contacted the support team to ask a couple of questions. These were answered quickly and in full.

Subsequently I made my purchase got my order number followed by the expected despatch confirmation etc. I was also emailed to advise of a split shipment for which I asked another question and again the reply was prompt and complete.

Throughout, the service has been exemplary, the products excellent in both price and delivery. In a world where we now purchase most goods via the internet this company adds the Human Touch which is most welcomed.