thehificat.com Reviews 428

Ordered headphone cable here. Creating shipment and actually sending me a package is smth to work on but overall I have a great experience

Fast shipping to India. Amazing customer support. They have nice IEM listings which I could not find in other sites... I had payment issues in most of the Chinese sites but transaction in this site was hassle free... I had bought 6 items and never had issues even once... Highly recommended..

Hat mit dem Versand China Deutschland,mit normaler Versandzeit super funktioniert.Der Artikel zudem zu der Hälfte des eigentlichen Preis.

Great price and no extra fees to pay with the standard shipping to France!

Fast shipping, excellent support.
Such a communicative and helpful team is rare! Highly recommended!

Excellent price, speedy shipping to the UK, what’s not to like!

Great service. Products well packaged. Great support during the process

To start, I could not pick Express Shipping as the method of shipping when making the order to begin with, the website is really yanky and inconsistent when you try and verify your purchase through authenticated bank apps.

TheHifiCat.com explicitly states that you can swap to Express shipping for added security of a package after already making the order, (they have a quality control window of products for 3 days) and will offer this shipping method to you repeatedly through AI generated E-mails... then they tell you to reply to their offer at the end of them, but they don't consider what you reply to them, they simply ignore your request and move on with their lives.

The support E-mail account doesn't have a single real name or person behind it... meaning it just sends the same repeated message of "As these are high-value items, we'd like to offer you the option of shipping via DHL Express for added security and peace of mind. Could you please let us know if you'd like to proceed with DHL Express, or if you'd prefer to stick with Standard Shipping?"

Contacting them through their own website is also entirely pointless, as they haven't responded in 3 days (All regular workdays)

So yeah, they make it sound like your package will be stolen if you use regular shipping and also ignore you when you try to use different methods.

Regret not only placing an order, but also pre-tipping hoping they'd be competent to deliver based on the Trustpilot score of 4.6 Stars.

Items I ordered: Tangzu Xuanwu Gate.

TRN Wave Dac Amp.

Total money spent: 6412 SEK (€592/$697)

It is really frustrating and takes so much time to contact with them, especially when there is an issue with an order,they are really slow, and even very polite, the output remains not good. I am not happy at all, and next time i will remain with those that

Don't buy product from this site. After receiving the payment they do not respond.
It's been 2 week since I paid to them but no order confirmation from there side. Not replying on mails and whatsapp.

Produit conforme, delai de livraison raisonnable.
Reponses rapides aux questions posées.
Je recommande ce site.

A lot of top quality available products, and great prices. Excellent the delivery policy too ( with import taxes included in the displayed price of the products ), and the tracking delivery process.

ddHiFi XLR 4-pin to 4.4mm adapter da The HiFi Cat: acquisto lampo e perfetto! Qualità Neutrik premium, zero distorsioni nel mio setup balanced con Arya Organic – suono pulito e immersivo su lossless, imballaggio top e spedizione rapidissima.

Great service, even for international delivery. Aftercare was great too, got my replacement pair after informing the staff.

Great value if you don't need next day delivery. The product I bought was approx 50% of Amazon's price but was shipped from China so took around 2 weeks to arrive.

Speedy delivery service with no hassles for purchasing as duty and shipping is included at checkout, great online product selection and discounts. Awesome

I can recommend seller. Item as described, shipping fast and like described.

Professional and punctual, excellent service.

Second time, again with no issue and a fast and efficient delivery.

I bought a DAC SGD1 which has due the fabrication a non-functional knob. They sent me a brand new one immediately and I replace it and now everything is functioning great! They have impressive audiophile devices. The only problem for me as I saved one year money to buy this DAC (not because is expensive just because I am in a way poor) is they do not offer possibility to buy paying monthly fees as I would like to buy a SONCOZ amplifier from them....but I can not afford to pay all amount once... So they are one of the best in the world!