Audrey's Reviews 

254
TrustScore 4.5 uit 5

4,6

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Beautifully crafted and decorated Chocolates which were Deliciously Seductively Rich and Smooth! I bought a large mixed selection box and every flavour of the bars of chocolate for a birthday gift. Qu... Toon meer

Beoordeeld met 4 van de 5 sterren

Love the packaging. We ordered a lot of boxes. Love the peppermint creams, sublime. Ginger sticks too, heaven. Found the mixed boxes (ordered 3 different selection boxes) hard to work out what... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Wonderful chocolate, wonderful fillings. Immaculately presented. Speedy delivery- and so well packed. 24 hour delivery to Northern Ireland. Not cheap but worth every penny. In these days of dreadful q... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I love the bags of mixed ' mis shapes' !!! Always a nice surprise to see what is coming this time and an opportunity to try flavours that you don't usually buy....Look pretty good to me and enough va... Toon meer

Bedrijfsgegevens

  1. Chocolatier
  2. Chocoladefabriek
  3. Chocolaterie

Geschreven door het bedrijf

Audrey’s Chocolates, the oldest chocolatier in Sussex, has been delighting chocolate lovers with its handcrafted creations since 1948. Known for its artisanal chocolates, this family-run business has become a symbol of quality and craftsmanship, attracting customers from across Sussex and beyond.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

254 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,6

Alle reviews

(254)

179 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Exquisite Handmade Chocolates

My Dear Grandmother used to take me into Audreys in the 60's when it was already an iconic chic establishment. My Mum always had the Cherries in Brandy at Christmas as I do now. An unmissable treat that makes our Christmas's so special. A box of chocolates from Audreys is a gift worth giving!

12 december 2025
Review zonder uitnodiging
Logo Audrey's

Antwoord van Audrey's

Hi Michael,

Thank you so much for sharing this! It's so lovely to hear of all the special traditions involving Audrey's over the years.

Thank you again for your loyalty and for letting us be a part of your celebrations across generations.

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Absolutely gorgeous chocolates

Absolutely gorgeous chocolates, in the most beautiful of packages (we bought a variety of items and each was boxed, wrapped or presented in such an exquisite way!). Next time I need to visit the shop!

20 december 2025
Review zonder uitnodiging
Logo Audrey's

Antwoord van Audrey's

Hi Suze/Balazs,

Thank you so much for your kind review - we'd love to welcome you into our shop!

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

We have been eating Audrey's chocolates…

We have been eating Audrey's chocolates for over 40 years. We have also done a lot of "market research" elsewhere - in England and Europe. No-one beats Audrey's yet. We only go for dark chocolates. Their griottes (formerly named cerisettes) are cherries soaked in brandy and then covered in their divine dark chocolate. They arrive nestled in a wooden box. They make the best possible gifts for closest friends and family - (but be sure to order in the summer ready for Christmas). We love that the shop remains its old fashioned lovely self - it is like stepping back into another elegant era and the staff are unfailingly kind, helpful and patient. Long may it continue - basically unchanging and producing the best ever chocolates. PS Pleased to say we have passed on our passion for Audreys to the next generation.

19 december 2025
Review zonder uitnodiging
Logo Audrey's

Antwoord van Audrey's

Hi Ruth,

Thank you so much for sharing this. It means the world to know that Audrey’s has been part of your life for over 40 years, and that even after plenty of “market research” across England and Europe, you still choose our dark chocolates and griottes (or cerisettes!) as your favourites.

Thank you for passing your passion for Audrey’s on to the next generation, and for supporting our little chocolate shop.

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Amazing

Amazing , everything about this
Company , I will Oder again and again .

14 december 2025
Review zonder uitnodiging
Logo Audrey's

Antwoord van Audrey's

Hi Caroline,

Thank you so much for your kind words - it means a lot! We'll be happy to have you back again and again.

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Well what can I say Audrey’s ate the…

Well what can I say Audrey’s ate the best chocolates around. I use to but th is it’s my late nan. So hat was 40 years ago and they are still as lovely. Had a couple of boxes delivered then popped in fur another couple, The two ladies in there were so lovely, will be going back in there again soon the rose and violets are so yummy, Thank you again and have a lovely Xmas xxx

17 december 2025
Review zonder uitnodiging
Logo Audrey's

Antwoord van Audrey's

Hi Maria,

Thank you so much for your kind words - we'll pass on the compliments to the ladies in the shop!

We hope you have a lovely Christmas too!

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Without doubt the best chocolates I've…

Without doubt the best chocolates I've ever had! I am addicted to the milk chocolate rose and violets sweets!

13 december 2025
Review zonder uitnodiging
Logo Audrey's

Antwoord van Audrey's

Hi Francesca,

Thank you for your kind review! We're so glad you love our Rose and Violets - they are a bestseller.

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Amazing Service

When there was a delay due to unavailability, Audreys didn't just rush to fill that but sent me more than ordered as a gesture of goodwill. The recipient is going to love these Robins eggs, just as 4 others haveloved the chocolate hedgehog sets. Thank you.

12 december 2025
Review zonder uitnodiging
Logo Audrey's

Antwoord van Audrey's

Hi Sue,

Thank you so much for your kind words, we’re so happy to hear your recipient will be enjoying the Robin’s Eggs, and that the chocolate hedgehogs have been a hit too! We really appreciate your patience while we sorted the delay and are so glad the extra treats were well received.

Thank you again for your support,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Excellence!!

Excellence!!

4 december 2025
Review zonder uitnodiging
Logo Audrey's

Antwoord van Audrey's

Hi Kim,

Thank you so much for your kind words.

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

All items were ordered for Christmas

All items were ordered for Christmas. They arrived speedily and in good order. They have yet to be tasted but look delicious!

8 december 2025
Review zonder uitnodiging
Logo Audrey's

Antwoord van Audrey's

Hi Clinton,

Thank you so much for your lovely review!

Best wishes,
The Audrey's Team

Beoordeeld met 2 van de 5 sterren

Delicious chocolates. Poor bespoke packaging

Audley chocolates are absolutely divine. However, the labelling for the select your own boxes is very poor. I chose a selection of chocolates for an aunt who is in a hospice and at end of life. She has always been very fussy about chocolates, so I deliberately chose all her favourites, hoping to tempt her into the box, safe in the knowledge that every chocolate would delight. When the box came I thought a standard box had been sent in error, as the label gave no reference to being a special selection and implied that the box contained a standard selection. When I questioned this with Audley I was told that it was indeed a bespoke box and was identified by an order code on the reverse side. There is however nothing to tell the recipient that this is a box chosen specially for them and nothing when ordering to make it clear that the box will appear to be a standard box to the recipient. I only hope she listens to me and ignores the packaging when I deliver the chocolates on Wednesday. I’ll certainly order Audley chocolates again - they are delicious. But I’d never order a bespoke box unless the packaging changes.

8 december 2025
Review zonder uitnodiging
Logo Audrey's

Antwoord van Audrey's

Hi Sue,

Firstly, thank you so much for your order, we’re so glad to hear how much you enjoy our chocolates. However, we’re very sorry for the disappointment regarding the presentation of your “Pick Your Own” box. Our bespoke selections are always packed by hand, which means they don’t have an external label other than the ingredients list on the back.

Due to recent unprecedented demand, we have experienced a shortage of our plain boxes, so to avoid delays and disappointment, we had been temporarily using our milk and dark/dark selection boxes for bespoke orders to reflect the chocolates that have been chosen. Rest assured, your box was made exactly to your chosen selection and the outer packaging was simply substituted to ensure your order arrived on time.

We're truly sorry for this.

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Amazing chocolate

Amazing chocolate. So good. Beautiful packaging as well.

11 december 2025
Review zonder uitnodiging
Logo Audrey's

Antwoord van Audrey's

Hi Ann,

Thank you so much for your kind words.

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Simply The Best

These are, without a doubt, the best chocolates on the planet, worth every penny, they are simply the best!
I have been an Audrey's customer for over fifty years. I am overseas now but the staff went above and beyond to fill my order.
Many thanks to Alice and Will for their kindness and help. Treat yourself. Once you try these you will never go back to any other chocolate.

26 november 2025
Review zonder uitnodiging
Logo Audrey's

Antwoord van Audrey's

Hi Deborah,

Thank you for your kind words Deborah. Alice, Will, and the whole team are so pleased to know their efforts made a difference. We’re incredibly grateful for your continued support and hope our chocolates always bring a taste of home.

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

A good variety of absolutely delicious chocolates

A good variety of absolutely delicious chocolates all beautifully packaged at a reasonable price.

13 december 2025
Review zonder uitnodiging
Logo Audrey's

Antwoord van Audrey's

Hi Val,

Thank you so much for your lovely review! We're so happy to hear you enjoyed the variety and presentation of our chocolates.

Have a wonderful Christmas,
The Audrey's Team

Beoordeeld met 3 van de 5 sterren

Great chocolates

Great chocolates. Poor service.
I ordered two boxes of self selected chocolates , I only received one . I called but as it went through to the shop , they said they would get someone to call me from packing , no one did . So I emailed . No reply ever to my email . Called again and got the issue resolved and the second box was sent out to me ….no note of apology or small extra to say sorry . However the chocolates are wonderful.

31 oktober 2025
Review zonder uitnodiging
Logo Audrey's

Antwoord van Audrey's

Hi Nicholas,

Thank you for your feedback. We’re sorry for the trouble you experienced with your order and the delay in getting it resolved — that’s not the level of service we pride ourselves on. We are a very small team and have had a particularly busy festive period, however, that’s no excuse for missing your call or email, and we truly appreciate your patience. We’re glad to hear you enjoyed the chocolates, and we’ll make sure to take your comments on board to improve our communication going forward.

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

The chocolates are absolutely moreish…

The chocolates are absolutely moreish and the packaging make them a perfect. I’ve long been a chocoholic but Audrey’s have more than exceeded my expectations. I will definitely be ordering again and they would make a perfect gift.

11 december 2025
Review zonder uitnodiging
Logo Audrey's

Antwoord van Audrey's

Hi R,

Thank you so much for your lovely review!

We're so glad to hear we have exceeded your expectation and are excited to have you as a member of the Audrey's family!

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Chocolate Frogs Parcels arrived on time and were very…

Parcels arrived on time and were very well packed. The boxes are beautiful so chocolates well presented. They are gifts for Christmas so unfortunately they haven't been tasted yet but they look very very cute and I'm excited to see my family open them. I'll be happy to add to the review after Christmas day

11 december 2025
Review zonder uitnodiging
Logo Audrey's

Antwoord van Audrey's

Hi Catherine,

Thank you so much for your kind review - we hope your family will love the taste as much as you love the look!

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Simply Stunning - Hand made chocolate perfection

It is very rare to feel 100% positive about anything "hand made" in England. A Bentley(Tick), A Morgan (tick) Jermyn Street shirts (Track) and Audrey's Chocolates (Triple Tick) - they are sublime, very special, and make one or two other "pretenders" fade into the shadow that Audrey's cast. If you do nothing else these next few days - order a box - select what you like - and savour every delicious mouthful. Then look at the story behind that mouth orgasm .. it's all down to love and care and a small team in Brighton. Thank you for making something so special.

10 december 2025
Review zonder uitnodiging
Logo Audrey's

Antwoord van Audrey's

Hi Pier,

Thank you so much for this incredible review – it truly touched all of us here in Brighton. Your words mean more than you can imagine to a small team who pour so much love and care into every handmade chocolate.​

To be mentioned alongside such iconic British names is an honour, and it’s wonderful to hear that our chocolates have brought you so much enjoyment. We would be delighted to welcome you back any time you feel like savouring another box.

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Audrey's - Delicious chocolates for perfect presents.

Whether online or in-person in the Hove shop Audrey's never disappoints. Delicious chocolates skillfully crafted. Always a great present that will be truly appreciated or a self indulgent treat for yourself.

4 december 2025
Review zonder uitnodiging
Logo Audrey's

Antwoord van Audrey's

Hi Peter,

Thank you so much for your kind words - we're so glad you enjoy the Audrey's experience.

Best wishes,
The Audrey's Team

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer