Audrey's Reviews 

254
TrustScore 4.5 uit 5

4,6

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Beautifully crafted and decorated Chocolates which were Deliciously Seductively Rich and Smooth! I bought a large mixed selection box and every flavour of the bars of chocolate for a birthday gift. Qu... Toon meer

Beoordeeld met 4 van de 5 sterren

Love the packaging. We ordered a lot of boxes. Love the peppermint creams, sublime. Ginger sticks too, heaven. Found the mixed boxes (ordered 3 different selection boxes) hard to work out what... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Wonderful chocolate, wonderful fillings. Immaculately presented. Speedy delivery- and so well packed. 24 hour delivery to Northern Ireland. Not cheap but worth every penny. In these days of dreadful q... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I love the bags of mixed ' mis shapes' !!! Always a nice surprise to see what is coming this time and an opportunity to try flavours that you don't usually buy....Look pretty good to me and enough va... Toon meer

Bedrijfsgegevens

  1. Chocolatier
  2. Chocoladefabriek
  3. Chocolaterie

Geschreven door het bedrijf

Audrey’s Chocolates, the oldest chocolatier in Sussex, has been delighting chocolate lovers with its handcrafted creations since 1948. Known for its artisanal chocolates, this family-run business has become a symbol of quality and craftsmanship, attracting customers from across Sussex and beyond.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

254 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,6

Alle reviews

(254)

179 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Beautiful chocolates

Beautiful chocolates. They taste amazing, they are beautifully packaged and the customer service and delivery is A1. I will definitely be buying from Audrey’s again.

Mrs Nichola Szeto

8 januari 2026
Review zonder uitnodiging
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Antwoord van Audrey's

Hi Nichola,

Thank you so much for your kind review!

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Amazing chocolates

The chocolates were lovely and really enjoyed by my partner. They were a Christmas gift which whilst I ordered late and the delivery said they would arrive after Christmas, they somehow arrived beforehand which was an amazing surprise - thanks to the Audrey’s team for this. We will definitely be ordering more chocolates to try

24 december 2025
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Antwoord van Audrey's

Hi Gary,

Thank you so much for your kind review! We're so happy to hear that you received your chocolates before Christmas. We tried our absolute best to fulfill as many orders as we could in time for Christmas so it's great to hear that you had a positive experience.

Best wishes,
The Audrey's Team

Beoordeeld met 4 van de 5 sterren

Order delayed

I’ve received an email asking me to leave a review but I have not received my chocolates yet nor any tracking or despatch notification (ordered 2 weeks ago). I assumed the despatch was delayed due to Christmas but now wondering what’s happened?
Update - chocolates arrived 18 days after order was placed. They are wonderful and I do recommend the product but faster shipping would be great.

22 december 2025
Review zonder uitnodiging
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Antwoord van Audrey's

Hi Friend of Ted,

We're really sorry about this, we can't find your order with the information available in this review. If you could please email orders@audreyschocolates.co.uk we would love to resolve this and update you on the status of your order.

We're sorry for the delay again,

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Luxury products

I haven’t bought anything from Audrey’s for a long time but want to support a local business. Ordered a few bars of chocolate and a box of thins and they were delicious and the packaging is really elegant. Thank you will definitely be purchasing again.

20 december 2025
Review zonder uitnodiging
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Antwoord van Audrey's

Hi Karen,

Thank you so much for your kind review!

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Xmas chocolate and candies selection box I was delighted to see the reappearance…

I was delighted to see the reappearance of the mixed candies and chocolate selection (family) at Xmas. They’ve all gone now - just wonder if I have to wait for Xmas again to buy another box?

25 december 2025
Review zonder uitnodiging
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Antwoord van Audrey's

Hi Susan,

Thank you for your lovely review - unfortunately you will have to wait until next Christmas for our Choc and Candies Selection!

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

My first order... But definitely not my last ❤️

This was the first time I had made an order. WOW 😍 from my purchase arriving quickly, the beautiful packaging and the most amazing/delicious centers 😋 I enjoyed them so much, as did my friends and family 😉
I have now reordered a further selection.... My favourites being the fondant centres ❤️
Keep doing what you do, truly scrumptious 😋 😍 🥰

25 december 2025
Review zonder uitnodiging
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Antwoord van Audrey's

Hi Karen,

Thank you for your kind words, we're so glad you enjoyed the chocolates. We're so happy to have you as a repeat customer.

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Finest Chocolates I’ve ever tasted!!

Finest Chocolates I’ve ever tasted!!! I was given the Chocolates as a present, not sickly and the Chocolate is delicious, including the fillings. I will be buying from Audrey’s in future. Best I’ve ever tasted and beautifully presented.

20 december 2025
Review zonder uitnodiging
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Antwoord van Audrey's

Hi Mrs Fernihough,

Thank you for your lovely review! We're glad you loved our chocolates.

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Literally the best chocolates I’ve ever…

Literally the best chocolates I’ve ever had. There wasn’t one that wasn’t totally delicious. The flavours are nicely intense and each one is a treat to eat. All beautifully packaged in a box you’ll want to keep.

25 december 2025
Review zonder uitnodiging
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Antwoord van Audrey's

Hi Ali,

Thank you so much for your amazing review! We're so glad our chocolates lived up to your expectations!

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Delicious chocolates

Absolutely delicious chocolates. Will definitely buy again. Thanks you

24 december 2025
Review zonder uitnodiging
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Antwoord van Audrey's

Hi Anna,

Thank you so much for your kind review!

Best wishes,
The Audrey's Team

Beoordeeld met 2 van de 5 sterren

Both candy canes were broken

25 december 2025
Review zonder uitnodiging
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Antwoord van Audrey's

Hi Gillian,

If you could kindly email orders@audreyschocolates.co.uk, we would be happy to resolve this with you directly there.

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

I go to Audrey’s for special occasion…

I go to Audrey’s for special occasion presents, I try to get to the shop itself if I can as it’s just a very lovely experience, especially at Easter and Christmas.

Got my sister in law chocs and a tote bag last year, I notice there were no tote bags this year in store, will they be making a comeback?

13 december 2025
Review zonder uitnodiging
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Antwoord van Audrey's

Hi!

Thank you so much for the lovely review! Unfortunately, the tote bags are not currently on the list for comebacks, however, we will definitely make note of this! We look forward to welcoming you into the shop for Easter.

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Audrey Rose and Violet a taste of the past

Audrey Rose and Violet Chocs are just like my dad would buy us 50 years ago… taste Beautifully packaged I highly recommend.
Will definitely be buying more as gifts and to treat myself too

27 december 2025
Review zonder uitnodiging
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Antwoord van Audrey's

Hi Diane,

Thank you so much for your kind review!

We're so glad they feel nostalgic for you.

Best wishes,
The Audrey's Team

Beoordeeld met 2 van de 5 sterren

I was so looking forward to the…

I was so looking forward to the chocolates but was totally underwhelmed by the small box that arrived. The packaging is expensive but the contents were pretty ordinary and I actually found the chocolates too sweet and not high quality as anticipated. Not great value for money which was a shame. I would not buy again.

19 december 2025
Review zonder uitnodiging
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Antwoord van Audrey's

Hi Colin,

Thanks so much for taking the time to leave this review and for giving Audrey's a try. We're truly sorry to hear the chocolates didn't meet your expectations and that you found them underwhelming.

We handcraft every selection with that care in our Sussex factory, but clearly we fell short this time, and we apologise for the disappointment on both quality and value.

Best wishes,
The Audrey's Team

Beoordeeld met 4 van de 5 sterren

True quality in their chocolates

There is no doubt of the exquisite quality of this brands chocolate, it is truly amazing. In particular the violet creams are to die for! Unfortunately the packaging in the delivery box wasn't as good as I would have liked, so I had three bears with squashed noses, and the beautifully crafted heart shaped box for the creams was sealed with tape that ripped the box covering when removing.

15 december 2025
Review zonder uitnodiging
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Antwoord van Audrey's

Hi Michael,

Thanks for the thoughtful review and for choosing Audrey's, we're happy to hear the exquisite quality shines through, especially with our violet creams!

However, we're very sorry to hear about the packaging issues with the delivery box and the heart-shaped box; that's not up to our usual standard and we hope you will give us another chance.

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Just the most gorgeous packaging I've…

Just the most gorgeous packaging I've ever seen! I have yet to try the chocolate because it's almost too pretty to touch but looking forward to eating over the holidays.

24 december 2025
Review zonder uitnodiging
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Antwoord van Audrey's

Hi Sophie,

Thank you for your kind review!

Best wishes,
The Audrey's Team

Beoordeeld met 4 van de 5 sterren

Really good quality chocolates so I…

Really good quality chocolates so I don’t mind paying a bit more for them, having said that they are more expensive than other high quality chocolate makers. Would definitely up them again though

24 december 2025
Review zonder uitnodiging
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Antwoord van Audrey's

Hi Joanne,

Thanks so much for the thoughtful review and for choosing Audrey's.

We handcraft every selection with that care in our Sussex kitchen using only the finest ingredients that's why the price point is higher, however, it's wonderful to know it's worth it for you. 😊

Best wishes,
The Audrey's Team

Beoordeeld met 2 van de 5 sterren

Dried out old chocolates

I ordered my favourite cream chocolates in the choose your own selection and sadly about 75% of them were dried out and hard rather than soft creams. At this price point this is not acceptable.

23 december 2025
Review zonder uitnodiging
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Antwoord van Audrey's

Hi Claire,

Thank you for taking the time to share your feedback and for choosing Audrey's.

We're sorry to hear that many of the creams were not up to the stand you expected. We would like to clarify that our creams don’t have a typical soft texture as we use no additives so they will be firm but soft and given that our chocolate is handmade in small batches, texture can sometimes differ.

​Best wishes,
The Audrey's Team

Beoordeeld met 1 van de 5 sterren

I haven't received my order yet

I haven't received my order yet. I'm surprised you asked for a review. Have you been informed that it has been delivered? I ordered 2 sets of the little hedgehog chocolates.

21 december 2025
Review zonder uitnodiging
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Antwoord van Audrey's

Hi Margo,

Your order left our warehouse on the 9th December and has been with Royal Mail since. I can see that your order is showing as due to be delivered today however we're sorry that there has been a delay with the courier. We're so sorry for any delay experienced due to unprecedented demand around Christmas time and we hope you enjoy the chocolates and reconsider your review.

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

So glad I discovered Audrey’s

So glad I discovered Audrey’s - great presents. Box of Frogs is my fave. Beautiful packaging and swift delivery.

10 december 2025
Review zonder uitnodiging
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Antwoord van Audrey's

Hi Suzanne,

Thank you so much for your kind words! We really appreciate it.

Best wishes,
The Audrey's Team

Beoordeeld met 5 van de 5 sterren

Best chocolate I have ever tasted

Best chocolate I have ever tasted. Will be ordering on a regular basis. I like the milk chocolate caramels and vanilla caramels I am addicted highly recommended

16 december 2025
Review zonder uitnodiging
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Antwoord van Audrey's

Hi Sharon,

Thank you for taking the time to share your feedback, we'd be delighted to have you as an Audrey's regular!

Best wishes,
The Audrey's Team

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