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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

We have been leading from Renault for many years. Communication has been excellent and always timely. Cars are first class. Service in Europe also spot on professional and courteous. Thank goodness we... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Professional and reliable service from beginning to end. We had an incident with a blown out tire. We did not pay a penny. The car was brand new. Held the road beautifully and consumed very little gas... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I had an absolutely wonderful experience with leasing a car through this program. There was great communication in regards to the contract, payment, and pick up/drop off. They were very responsive. Th... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Last year, 3 of us planned a trip to Europe. The driver's mother became very ill within the couple of weeks before our trip. We requested to change driver's prior to leaving and were told that it wa... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Autoverhuur
  2. Leasingservice
  3. Valet Parkeerservice

Geschreven door het bedrijf

Historical partner of the French automobile makers, AutoTT | RenaultUSA are brands of the ATI group managing the largest short term car lease markets for Europe. With over 70 years of combined experience in Temporary Transit, and car rental for US tourists or visitors coming to Europe, our teams are at your disposal to offer you the best conditions during your stay behind the wheel of your brand new car.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

94 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft nog niet op negatieve reviews gereageerd

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Beoordeeld met 5 van de 5 sterren

Fantastic service

Fantastic service from making the reservation to pick up. Great car. Perfect. Thank you.

31 januari 2025
Review zonder uitnodiging
Logo RenaultEurodrive

Antwoord van RenaultEurodrive

Thank you for your fantastic review! We are delighted to hear that your experience was seamless. Your satisfaction is our top priority, and it is great to know that everything went as expected.

We appreciate your trust in our service and look forward to assisting you again in the future!

Beoordeeld met 5 van de 5 sterren

Best in the business by far

Best in the business by far. Team answers within 24 hours (from my experience), really try their best to give you the best deals. Very knowledgeable and great prices. Been using AutoTT for 4 years. Tried others, but they truly stand out. Keeo it up!

24 oktober 2024
Review zonder uitnodiging
Logo RenaultEurodrive

Antwoord van RenaultEurodrive

Thank you, Theo! Looking forward to serving you again in the future!

Beoordeeld met 3 van de 5 sterren

Trip to Italy and France

What to say? Dealing with auto-tt, was good, we made our reservation in January 2024, and a month or two later, we received an email promoting an upgrade, so we contacted auto-tt, but the answer was that we could not cancel the first order and used that promotion, but they provided us with a small discount. However the problem was with the car, we picked up the car in Milan, drove from the airport to our hotel and the car stopped with a red sign telling us to stop immediately. We contacted Renault Assistance and after 30 minutes of explanation, they provided us with another rental car for the rest of our trip, which was 21 days. We had the same problem in 2020, but 2022 was fine. Unfortunately, this will be the last time that we rent a Renault TT.

13 augustus 2024
Review zonder uitnodiging
Logo RenaultEurodrive

Antwoord van RenaultEurodrive

Dear CDB - YBB

Thank you for your honest review and for choosing Auto-TT again!

Even though we are glad the booking process went smoothly and that you appreciated the discount we provided, we truly are sorry about the issue you have encountered with your car.

Having it stop working at the start of your trip must have been very frustrating, especially during a vacation.

While we are glad that Renault Assistance (which is common to all Eurodrive agents and provided directly by the manufacturer) was able to provide a replacement car, we understand this still impacted your experience with our company.

We understand that this was not what you expected, especially as a returning customer, and we are already working with Renault assistance to help prevent this issue from happening again.

If you were to ever reconsider renting with us, we would appreciate the opportunity to offer you a better experience as well as to discuss an additional discount.

Thank you again for sharing your thoughts.

Best regards,

Sylvie

Beoordeeld met 5 van de 5 sterren

Renting sucks compared to this

I always get a great car and have only ever had one problem. The color is sometimes unusual but I can live with that for a few months. Service has been excellent whenever I have changed a drop off location or extended a contract.

6 juni 2024
Review zonder uitnodiging
Logo RenaultEurodrive

Antwoord van RenaultEurodrive

Dear Glenn,

Thank you for taking the time to share your experience with us! We're thrilled to hear that you consistently receive cars that please you, and have enjoyed good quality service!

We understand that car color can sometimes be a matter of personal preference, and we appreciate your flexibility in this regard.

If there’s anything more we can do to enhance your experience, please don’t hesitate to let us know. We truly value your continued trust and look forward to serving you again in the future!

Best regards,

Sylvie

Beoordeeld met 5 van de 5 sterren

Car Leasing Made Easy!

We enjoyed the ease of leasing a car through your group. From start to finish the process is very easy and the staff is always friendly and efficient. I believe this was our sixth time to use your service and everything was great! The Renault Captur with the automatic transmission is our favorite. It's a breeze to drive through small French villages and not be constantly shifting gears. The full coverage insurance is also a huge plus for us, gives us a real piece of mind. We look forward to the next time we lease from you!

17 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

This is my third year "renting" a car…

This is my third year "renting" a car in France using Auto-TT purchase-buyback program. Each year it seems the process of booking online has become smoother, but the quick, accurate and helpful service hasn't changed. They have accomodated my need to change dates without hassle several times. As I only require a car in France for several months each year, I depend on them for my mobility.

1 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Your service was excellent but your…

Your service was excellent but your ability to respond to an insurance claim and allow for repair need work. Please see the email correspondence between myself and your insurance starting July 20, 2023 Ending in August 2023.

20 juli 2023
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Death In Family - Tremendous Money Loss

Last year, 3 of us planned a trip to Europe. The driver's mother became very ill within the couple of weeks before our trip. We requested to change driver's prior to leaving and were told that it was not possible due to the late date. Her mother passed away as the remaining 2 of us sat in the airport waiting to fly out to Europe. We lost a tremendous amount of money with the cancellation and having to then, book another car last minute. Yes, you can save money by booking here, but you can also go upside down if a family emergency occurs.

2 juli 2023
Review zonder uitnodiging
Logo RenaultEurodrive

Antwoord van RenaultEurodrive

Dear Amy,

Thank you for sharing your feedback regarding your friend's experience with our service. We deeply regret the unfortunate circumstances that affected your trip and extend our heartfelt condolences for Madan Potier's loss once again.

We would like to address some of the concerns you raised:

Brand New Cars Made on Request: Our service provides brand new cars that are manufactured specifically for each customer’s order. This ensures that our clients receive vehicles tailored to their preferences and needs.

Registration Process: Once a car is registered under the contract holder’s name, it legally becomes a used car. Due to this, we are unable to re-register the vehicle under a different name after this process is completed as the tax-free regime apllies to new cars only.

Name Changes: We do offer the option to change the driver’s name, but this must be done before the car is registered.

Registration Timing: Cars are registered 15 days prior to the scheduled delivery date. This timeline is essential to ensure all legal and logistical requirements are met.

Name Change Deadline: To accommodate changes, we allow name modifications up to 20 days before the pick-up date. Unfortunately, requests made after this period cannot be fulfilled due to the aforementioned registration process.

Timing of Name Change Request: In your case, the request to change the driver's name was made on June 1, 2023, and the car pick-up was scheduled for June 7, 2023. At that point, the car had already been registered.

Financial Impact of Registration: Once a car is registered, it becomes a used car, resulting in a 25% loss of its value to the manufacturer. If we could have accommodated the name change, we would have done so, as it would have been more profitable for us than the cancellation fee charged by the manufacturer, from which we, as an agent, receive nothing.

We understand that emergencies and unforeseen events can cause significant inconvenience and financial strain. While our policies are in place to ensure the smooth operation and legal compliance of our services, we are always striving to improve our flexibility and customer support within these constraints.

Once again, we are truly sorry for the distress and inconvenience you experienced. We appreciate your understanding and are here to assist you with any further questions or concerns.

Beoordeeld met 5 van de 5 sterren

Everithing went wright!

Everithing went wright!! Since the begining at reservation until the return. The car was waiting for me and it works very well. If I made a point, it was refering to the return point due to a ride to the airport terminal in Geneve wich is divided in France and Switzerland. They droped me at the street to get a bus to the departure terminal but it took much time to pass a bus and I almost lost the flight.

15 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Our AutoTT Experience Was Outstanding

Our whole experience with AutoTT was very pleasant. The hardest part was completing the forms. When we picked up the car, the agent gave us all the time and advice we needed to familiarize ourselves with the vehicle. When we told her we'd be driving into Spain from France, she gave us a second roadside safety kit as Spain requires one per person.

The car functioned flawlessly. We had it for six weeks and were very satisfied. The only detraction was the manufacturer's infotainment system, but that's on Renault, not AutoTT.

We returned the car in a different city and the agent there was as helpful as the other one. She did a cursory inspection of the car and sent us on our way.

We'll be using AutoTT on our next trip, even though most of our time will be spent in Italy and that's where we'll return it.

18 september 2023
Review zonder uitnodiging

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