We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie

Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

We have been leading from Renault for many years. Communication has been excellent and always timely. Cars are first class. Service in Europe also spot on professional and courteous. Thank goodness we... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Professional and reliable service from beginning to end. We had an incident with a blown out tire. We did not pay a penny. The car was brand new. Held the road beautifully and consumed very little gas... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I had an absolutely wonderful experience with leasing a car through this program. There was great communication in regards to the contract, payment, and pick up/drop off. They were very responsive. Th... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

Last year, 3 of us planned a trip to Europe. The driver's mother became very ill within the couple of weeks before our trip. We requested to change driver's prior to leaving and were told that it wa... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Autoverhuur
  2. Leasingservice
  3. Valet Parkeerservice

Geschreven door het bedrijf

Historical partner of the French automobile makers, AutoTT | RenaultUSA are brands of the ATI group managing the largest short term car lease markets for Europe. With over 70 years of combined experience in Temporary Transit, and car rental for US tourists or visitors coming to Europe, our teams are at your disposal to offer you the best conditions during your stay behind the wheel of your brand new car.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

94 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft nog niet op negatieve reviews gereageerd

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 4 van de 5 sterren

Good-Easy process to pics up

Good-Easy process to pics up.
Better-Could do with a little more explaining of car accessories.
Bad- The registration was not on windscreen, only realised after a week.

30 juni 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Renault help line cut off the Renault garage representative after keeping him holding for ten minutes. Then we couldn't get a counselor on the help line again, they kept cutting me off.

The 24/7 hotline is not actually 24/7. I could not get through to them except during business hours. The car has a mechanical problem, with a yellow warning sign. I took it to a Renault Garage in Nice. We called the helpline, they briefly talked to him and put him on hold for ten minutes and then cut him off without coming back on the line. I tried calling again and was repleatedly cut off. The garage couldn't take the car until 18 july. I am therefore driving the car hoping it doesn't switch to a red warning sign causing me to have to stop in the middle of a trip.

27 juni 2024
Review zonder uitnodiging
Logo RenaultEurodrive

Antwoord van RenaultEurodrive

Dear No,

Thank you for taking the time to share your feedback. We are sorry to hear about the issues you faced, but after thoroughly researching our records, we were unable to find any customer record matching the situation you described. It appears that you may have booked with another company, as we have no record of your booking or any contact from you regarding these issues.

We would like to address the concerns mentioned in your review to clarify our service standards for other customers:

Helpline Availability: The 24/7 Renault Assistance helpline is designed to provide assistance at any time. We assure our customers that the helpline operates round-the-clock, and any difficulties in reaching them outside business hours should be reported directly to us for immediate resolution.

Assistance at the Garage: We apologize if you experienced any inconvenience at a Renault garage. Our policy is to ensure seamless communication and support for all our clients, and we would like to investigate any disruptions in service should they occur.

Mechanical Issues: For any mechanical issues, we advise our customers to contact us directly for prompt assistance. We have procedures in place to handle such situations efficiently and to provide necessary support.

We take all feedback seriously and are committed to maintaining high standards of service. If there are any discrepancies or further details you can provide, we are here to help resolve them.

For any future bookings, we encourage you to contact us directly to experience the quality and reliability of our services.

Beoordeeld met 5 van de 5 sterren

We cannot say enough good things about…

We cannot say enough good things about our experience with auto tt.com. From the minute we were searching for a car and information on price and what it included, we were extremely amazed. The entire process of securing a car and all the communication was top notch. Picking up the car was so easy, with the fantastic communication. The agents at both pick up and return were so friendly, helpful and professional. The car was excellent. The coverage fantastic.it made our trip so wonderful to know that we were covered and the car was new. Love this company and hope to use them again in the future.

30 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have been leasing for Reault for 15…

I have been leasing for Reault for 15 years and have found it is the best deal going a new car full insurance and road assistance. Wonderful service with pickup and return to the airport and my experience in Rome has been outstanding with a very friendly and help full staff

20 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

It was great experience from start to finish. We were picked up from the airport in a timely manner. The car was new and everything was explained to us very clearly. Zoheir was very knowledgeable, super nice and effective. We will be returning next year.

11 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

EXCELLENT EXPERIENCE

BOOKING WAS INCREDIBLY EASY AND BOOKING AGENT WAS COMMUNICATIVE AND HELPFUL. KPICK UP IN ROME WENT WELL WITH FRIENDLY AGENT. DROP OFF IN BORDEAUX WAS DONE WITH A WONDERFULLY HELPFUL WOMAN WHO SUGGESTED MORE ECONOMICAL TRANSPORT THAN WE HAD PLANNED. WE LOVED THE CAR AND HOW IT DROVE

31 maart 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I have been using Renault USA

I have been using Renault USA - AutoTT once a year for 5 years when I go to Europe and I am very satisfied. They respond very quickly to enquiries and their prices are quite competitive; I will continue to rent a car through them.

26 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Service excellent from start to finish. o finish

Pick up is convenient and quick and drop off also. No hassle about the car not being perfectly clean or minor blemishes that can occur over a three month period. And reasonably priced. Also very helpful and courteous people when we had questions over the telephone. Thank you

30 april 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

My car in Europe

Brand new car fully insured. Should be available not only at airports (Roissy, Orly) but also at a downtown Paris location (i. e. Saint-Cloud Parking).
The selection of available models used to be a bit larger.

12 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fabulous service

Fabulous service, price, and product. I have leased 17 times from Renault!! Absolutely the best!! This beats car rental easily!!

10 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The car we received had a manufacturing…

The car we received had a manufacturing fault, Once the dealer diagnosed the fault and determining that it would take too long to repair, they sent a driver with a new larger vehicle to us. The provided a rental in the meantime. Excellent service given the difficult circumstances, although reaching them was not always easy.

29 september 2023
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

No pick up/ drop off service at nice airport

The vehicle leased performed well at all times during our 58 day lease.
However the total lack of a pickup and drop off service from the terminal at Nice airport to receive the car after a transcontinental flight was beyond irritation. I am always travelling with a large amount of luggage. So why can't that service be provided that I encountered at other airports?

27 juni 2024
Review zonder uitnodiging

Dit is Trustpilot

Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.

Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.

Lees meer over geverifieerde reviews.

Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.

Lees meer over Trustpilots reviewproces.

Hier vind je 8 tips voor het schrijven van een goede review.

Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.

Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.

Lees meer