Auto Logistic Solutions Ltd Reviews 

Great service, kept informed, prompt and friendly.

Auto Logistic Solutions provided a very good replacement vehicle when my parked car was damaged by a loader vehicle. The repair has been efficiently and expertly carried out by Tomos Lewis of Lampeter. Auto Logistic Solutions communicated very well and I would recommend them to anyone in a similar situation.

Had a serious car accident a few weeks ago and honestly can’t fault a single thing. I was so stressed and they reassured me and made me feel so much better.
Amazing communication, very friendly to all I’ve spoken to. Fast payout I didn’t have to do anything. When I rang there was no being on hold for ages got straight through every time. And queries dealt with quickly and professionally.
Thank you 😊

I would definitely recommend and use auto logistics solutions again. Outstanding service from start to finish.
Recovered my vehicle quickly, Organised and delivered my hire car within 24 hrs
Arranged solicitors for my personal injury claim.
Chased up third party insurance company
Got a speedy pay out from third party

I contacted ALS after a road traffic accident, I had initially contacted my own insurer but felt that ALS would be better suited to handle my claim.

This turned out to be a great decision as the case was handled expertly from start to finish. The initial process of reporting the circumstances was straightforward, and every detail was captured up front, removing the need for further updates or clarifications.

ALS sorted a hire car for me the same working day and then began the process of recovering my vehicle and pursuing the third party. The vehicle ultimately was written off but ALS explained how this process would work in comparison to repairs and made everything straightforward.

Great service from Cheryl throughout the claim, would highly recommend ALS to anyone looking for an accident management service.

Great to deal with helped me with every enquiry and answered all calls quickly

ALS have been amazing to deal with, simple and professional, made the experience smooth and uncomplicated which is what you want after an accident and dealing with insurance etc. staff I spoke to on the phone were extremely helpful and friendly.

Absolutely amazing service,issue resolved professionally and quickly
Recommend highly

Would not reccomend this service at all,poor communication had accident end of February still haven't had repairs done. Finally arranged for local garage to submit a quote and taken a week for engineer report from their end which I have now been told is complete but hasn't been sent ?therefor they can't sign off on work to be done.I Have had to phone and chase things up twice a day not very efficient at all.

Great service and very prompt, with professional people and knowledge of what was needed.

Very helpful got the repairs to my car sorted quickly would recommend to my friends

Professional team delighted to deal with you
Great service

From start through to car being repaired Auto Logistic have sorted out the dealing with the third party who ran into my car. So very pleased to recommend there services to any body.

directed to Auto logistics through a garage after a no fault accident and could not believe how easy they made a bad situation! Lauren was very supportive and reassuring, and all in the team who contacted me. kept informed throughout the process and a great courtesy vehicle to keep me mobile, excellent service from start to finish.

al: Professionalism, Quality, Responsiveness
I regret ever putting my case to this company there really slow in what they do and seems like unless the claim is big they won’t give a damn about ur case and you got to do all the chasing yourself , in 3 months I had one email sent to me about updating me on my case . Customer service is a joke they will never call u unless u call 5-6 times n weeks . I gave them my honest opinion and said there customer service is realy bad and my claim handler called Lauren hung up on me IT SEEMS LIKE THEY KNOW THEY ARE RUBBISH AT THERE JOB AND HAVE NO EXCUSE FOR IT OR JUST CANT BE BOTHERED PLEASE THINK TWICE IF YOU WANT TO GET YOUR CASE RESOLVED QUICK AND DEFINITELY IF IS A SMALL CLAIM DONT EVEN BOTHER UNLESS IS JUST LAUREN TAHTS A BAD CLAIM HANDLER

Upon having a none fault accident I contacted ALS to assist me with my claim. It was the best thing I did! They took all the stress out of dealing with it all and I genuinely can’t thank Lauren Thwaites enough for her help and assistance. She was polite, professional and easy to deal with throughout my claim. Thank you Lauren and keep up the good work! 👍🏻👏🏻👏🏻👏🏻

Even feel like one star is pushing it. On the recommendation of a friend we used ALS; honestly it was more infuriating and harder work than going through our own insurer. I was told it would be hassle free and they’d sort everything. No chance.
I sent the requested ID info email 4 times because their system doesn’t link emails and the person I originally sent it to was off and they couldn’t access their email and then they were struggling to open the images. I was then asked to send it via WhatsApp, again to be told they couldn’t open the iPhone photos. Off my own back I had to reformat all images and email AGAIN! After 3 weeks eventually get the go ahead to then be called by the rudest/ cheekiest individual that tells my partner he won’t be insured for the hire vehicle as he didn’t have a particular document. We told him that everything had been sent and he needed to speak to the person who had received the email. Was told she was off and unless I sent it directly to him, he wasn’t being insured. I told him I was in the middle of something and he needed to go and speak with his manager to get the details. His response was “it’ll take you a minute to send me the details or I’m not insuring you”. Respectfully at this point I hit the ceiling and asked to speak to a manager who sorted it almost immediately. It was his total lack of ‘give a toss’/ too lazy to walk across the office to get said document. Pal it’s your actual job.

I had to send more ID and documentation to ALS than I would have had to send to my insurer. Absolute hassle. (This was a non fault claim). When I did email with my frustrations, it was dismissed. Never again.

Not even the third party vehicle hire company or the coach works garage had a nice thing to say about their experience with ALS. Absolute shamble.

Very helpful team all working together to make things right. Thank you all