Personable and got the issue resolved (I’ve tried multiple times to get the issue addressed with no success). Gave really helpful information to resolve in case there were any issues at the garage
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Lees wat reviewers zeggen
We’ve now had our lease car 3 years and been covered with auto serve maintenance for that time. All 3 services and MOT were smooth from the easy online booking service to the free pickup and drop o... Toon meer
Bedrijf heeft geantwoord
Really quick to answer the call. Solved my query without issue or delay. Friendly & efficient customer service staff.
Drew has been really helpful in arranging my car service, working around my requirements to find a date and location that suits, then providing quick confirmation. Thank you for your help.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Autoserve is a rapidly growing vehicle and fleet management company located in the West Midlands. We offer comprehensive guaranteed maintenance and fleet contracts across the UK, designed to encapsulate our philosophy of ‘one call does it all’. With over 40 years’ experience, our dedicated and friendly team prides itself on offering cost-effective and personalised solutions for our customers. We continually strive be innovators within the industry, rapidly responding to the changing and diverse needs of our customers. All of our partnered garages and suppliers work with us to offer discounts and service level agreements, which include both guarantees on workmanship and spare parts. In addition, we utilise a sophisticated, in-house computer system which draws on motor manufacturer information and technical trade databases. This provides us with invaluable data for every make and model of vehicle on the UK’s road network. Finally, all Autoserve customers have access to our 24/7, in-house Driver Helpline. Manned by our own highly-trained and friendly team members, they’re able to offer advice and support based on the unique specifications of your car’s make and model; providing you with advice that’s accessible and personalised.
Contactgegevens
2, Saint Kenelm Court, B62 8HD, Halesowen, Verenigd Koninkrijk
- autoserve.co.uk
4,6
Uitstekend
358 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Excellent prompt personal service
Excellent prompt personal service, and follow up text….great !
29 april 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for your great feedback. We're delighted to hear that you received excellent, prompt, and personal service, along with helpful follow-up communication. We really appreciate you taking the time to share your experience and are glad everything met your expectations.
Disgusting group of people
Disgusting group of people. Didn't fix anything and found out I had Jewish heritage and started abusing me.
7 april 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Hi John,
Please kindly remove your review, we are a UK based company with no Affiliation to any business in Australia. This does not relate to us.
Regards
Autoserve Ltd
So efficient!
I spoke to Drew through WhatsApp and he helped me get a very short notice service and MOT request booked really easily - SOO grateful!
24 april 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for your wonderful feedback. We’re really pleased to hear Drew was able to help you get your short-notice service and MOT booked quickly and easily through WhatsApp. We know how important it is to get things sorted at short notice, and it’s great to hear the process felt smooth for you. Your kind words will be shared with Drew, and we truly appreciate you taking the time to leave this review.
Really helpful
Really helpful, above and beyond what you would expect. Felt they were really looking for the best outcome for me, not just following a process. Jackie Jones is a legend!!
23 april 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for your fantastic feedback. We’re really pleased to hear you felt supported and that the service went above and beyond your expectations. It’s great to know you felt we were focused on finding the best outcome for you. Jackie Jones will be especially pleased to hear your kind words—we’ll make sure this is shared with her. We truly appreciate you taking the time to leave this review.
Antwoord van Autoserve Ltd
Thank you for your feedback. We’re pleased to hear you found our response and support efficient. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Jackie was very helpful in advising me…
Jackie was very helpful in advising me how to book a service and MOT, I found the web portal a little confusing but Jackie was very helpful in putting me on the right track. Thank you
23 april 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for your kind feedback. We’re really pleased to hear that Jackie was so helpful in guiding you through booking your service and MOT. We also appreciate your comments about the web portal and will take this on board as we continue to improve. Your thanks will be passed on to Jackie, and we’re glad she was able to get you on the right track.
My company car is with Autos when I…
My company car is with Autos when I need anything doing i email them they come back to me easy with in the day And sort what ive asked
23 april 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for your feedback. We’re really pleased to hear that managing your company car with us is easy and that our team responds promptly to your emails. It’s great to know we’re able to sort everything out for you quickly. We appreciate you taking the time to share your experience and look forward to continuing to support you.
Antwoord van Autoserve Ltd
Thank you for your great feedback. We’re really pleased to hear you found the service friendly and the process easy. We appreciate you taking the time to share your experience
Absolutely great people to deal with
Absolutely great people to deal with, superb communication very efficient and professional.
Thank you
22 april 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for your wonderful feedback. We’re delighted to hear you found our team great to deal with, with superb communication and a professional, efficient service. We really appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Just booked MOT
Just booked MOT - problemless and quick service provided by Autoserve...
Drew You are amazing - thank You very much😊
22 april 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for your fantastic feedback! We’re delighted to hear your MOT booking was quick and hassle-free. Drew will be especially pleased to know they made such a positive impression—your kind words will definitely be passed on. We really appreciate you choosing Autoserve and look forward to helping you again in the future 😊
Antwoord van Autoserve Ltd
Thank you for your kind words. We’re glad to hear you found our team very friendly and helpful. We really appreciate your feedback and look forward to assisting you again in the future.
Autoserve service booking
Answered phone straight away. Gave me the information I needed reference service booking. Nice and easy polite and friendly.
22 april 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for your lovely feedback. We’re really pleased to hear your call was answered straight away and that you received the information you needed about your service booking quickly and easily. It’s great to know you found the team polite and friendly. We appreciate you taking the time to share your experience.
Very helpful
The lady on the telephone was very clear and helpful. Within a couple of minutes she answered all of my questions.
21 april 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for your kind feedback. We’re delighted to hear that your experience over the phone was clear, helpful, and efficient. It’s great to know your questions were answered so quickly. We truly appreciate you taking the time to share your experience and will be sure to pass your comments on to the team.
First class service
Jackie Jones was very helpful during the call and followed up with an email explaining various options. Will now be so much easy booking vehicles in.
21 april 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for your kind feedback! We're delighted to hear that Jackie was able to assist you so effectively and provide clear follow-up information. It's great to know that booking vehicles will now be easier for you. We’ll be sure to pass along your comments to her. If you need anything further, don’t hesitate to get in touch.
Excellent
Excellent - efficient responsive and helpful over 4 years
20 april 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for your kind review
Excellent and professional.
17 april 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
thank you so much for your positive review
I cannot recommend Autoserve enough!!
I cannot recommend Autoserve enough. Went above and beyond to book a service within a short timescale. They took the time to return a call to ensure I got the booking slot required. Will definitely be continuing my journey with Autoserve
17 april 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience and that the team was able to secure your booking within your time frame. Going the extra mile for our customers is always our goal, so it's great to know this made a difference. We truly appreciate your recommendation and look forward to continuing to support you on your journey with Autoserve.
I took out a plan for roughly £335 a…
I took out a plan for roughly £335 a year . I have a used lease car. The cover is literally brake fluid a “check up” and oil change and MOT . MOT roughly £50 so the rest easily covered in £335. Previously I had cover with another company and covered much more like brake pads for instance. I am struggling to see what any benefits are to having this plan . The customer service is very good however so the 2 stars are for the them . Not the product
15 april 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Hi there,
Based on your annual cost, the plan you have with us includes:
A minor service (oil and filter)
A major service (oil and filter, air filter, fuel filter, and brake fluid), carried out in alternating years
An MOT each year
This means that in years when only an oil and filter service and MOT are required, the overall cost is typically lower than in years when a full service and MOT are due.
The key benefits of the service plan include:
Spreading the cost into manageable monthly payments
Protection against potential increases in servicing and MOT prices over time
Helping ensure your vehicle is serviced on schedule
Providing convenience and peace of mind, knowing your routine maintenance is already covered
While the plan may offer better value in some years than others, it is designed to balance out servicing costs over time and make budgeting more predictable.
If you have any further questions, please let us know.
Kind regards
Autoserve
Very efficient service
Autoserve provide a great service. Today, similar to a previous occasion, I had to call them as I was unable to book my car into the preferred garage. Jackie Jones was very efficient, taking just a few details before assuring me that she would follow it up immediately. A few minutes later, I received confirmation from the garage and from Jackie that my car was booked in. Great service!
15 april 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for your fantastic feedback! We're delighted to hear that you’ve consistently had a great experience with Autoserve.
It’s especially good to know that Jackie was able to step in quickly and get everything arranged for you without any hassle. We’ll be sure to pass on your kind comments to her.
Even though my question was warranty…
Even though my question was warranty related, the person I spoke with was extremely helpful.
2 april 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you so much for your kind words! We’re glad our team could assist you and provide helpful support with your warranty question.
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