Personable and got the issue resolved (I’ve tried multiple times to get the issue addressed with no success). Gave really helpful information to resolve in case there were any issues at the garage
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We’ve now had our lease car 3 years and been covered with auto serve maintenance for that time. All 3 services and MOT were smooth from the easy online booking service to the free pickup and drop o... Toon meer
Bedrijf heeft geantwoord
Really quick to answer the call. Solved my query without issue or delay. Friendly & efficient customer service staff.
Drew has been really helpful in arranging my car service, working around my requirements to find a date and location that suits, then providing quick confirmation. Thank you for your help.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Autoserve is a rapidly growing vehicle and fleet management company located in the West Midlands. We offer comprehensive guaranteed maintenance and fleet contracts across the UK, designed to encapsulate our philosophy of ‘one call does it all’. With over 40 years’ experience, our dedicated and friendly team prides itself on offering cost-effective and personalised solutions for our customers. We continually strive be innovators within the industry, rapidly responding to the changing and diverse needs of our customers. All of our partnered garages and suppliers work with us to offer discounts and service level agreements, which include both guarantees on workmanship and spare parts. In addition, we utilise a sophisticated, in-house computer system which draws on motor manufacturer information and technical trade databases. This provides us with invaluable data for every make and model of vehicle on the UK’s road network. Finally, all Autoserve customers have access to our 24/7, in-house Driver Helpline. Manned by our own highly-trained and friendly team members, they’re able to offer advice and support based on the unique specifications of your car’s make and model; providing you with advice that’s accessible and personalised.
Contactgegevens
2, Saint Kenelm Court, B62 8HD, Halesowen, Verenigd Koninkrijk
- autoserve.co.uk
4,6
Uitstekend
358 reviews
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Heeft 81% van zijn negatieve reviews beantwoord
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Antwoord van Autoserve Ltd
Thank you for your review. We value all customer feedback and are encouraged by your positive comments.
Amazing service and staff
I don’t usually write reviews but after my experience with Charlotte yesterday and how she dealt with it, I had to give credit where it’s due. From start to finish the whole process was seamless and well thought through. She somehow knew I was stressed out (I hate dealing with vehicle issues and I’d just had one of them mornings). She took over instantly, reassured me, got the car into the garage, provided everything (and more) that I needed, kept me updated and informed throughout. Then there were absolutely no nasty surprises (massive unexpected bills) that most people fear at the end of the process. Well done Autoserve and please pass my sincere thanks on to Charlotte. It was refreshing to experience customer service delivered how it should be.
27 februari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
We understand how worrying unexpected vehicle issues (and bills!) can be, so we always aim to keep things clear, transparent and hassle-free from start to finish. It’s wonderful to know you felt supported and informed throughout.
Kind Regards
Autoserve
Staff very helpful with organising MOT…
Staff very helpful with organising MOT & service on the date and garage I wanted.
27 februari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for taking the time to share your feedback. We sincerely appreciate your comments and are pleased to know you had a positive experience with us.
Speedy Customer Service
My car is currently in the garage for a warranty repair when I got informed that it needed some other attention. I messaged Autoserve and Charlotte and Ammiee were straight on this and within a short time had authorised the garage to do these additional repairs. All in all a very positive experience! Thank you
27 februari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Many thanks for your review. Customer satisfaction is our top priority, so it’s great to hear such positive feedback.
Easy to deal with
Easy to deal with. Charlotte was very helpful
26 februari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
We greatly appreciate you taking the time to provide your review. Your comments are important to us and will be shared with our team.
Charlotte Siddle at Autoserve Ltd…
Charlotte Siddle at Autoserve Ltd booked my car's service, found the most local garage to my location and came back with a confirmation a few hours later.
A professional yet friendly service
Thank you Charlotte.
25 februari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for your kind review. We’re grateful for your support and pleased to know you had a positive experience with us.
Jackie Jones
Jackie Jones who always deals with me is amazing
She goes above and beyond to resolve any issues you have and keeps you updated along the way
25 februari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for taking the time to leave us a review. We really appreciate your feedback and are delighted to hear about your positive experience. Your support means a lot to our team, and we look forward to helping you again in the future.
Jackie is always extremely helpful and…
Jackie is always extremely helpful and goes above and beyond to help with any enquiries I have had.
25 februari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for your thoughtful review. We truly value your feedback and are pleased to know that your experience with us was a positive one.
Best service. Every time I have contacted them for…
Every time I have contacted them for assistance their wonderful knowledgeable and courteous customer service personnel provide prompt aid for your requirements. An excellent service
25 februari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
We extend our sincere thanks for your review. It is our aim to provide a consistently high standard of service, and we are pleased this was reflected in your experience.
Jackie Jones saves the day
I had been experiencing much frustration with an issue over my car service - I raised a complaint was promised a call from the ops director - nothing ! Jackie Jones literally saved the day - she listened to my issue understood the situation and was pragmatic in the solution - thank you Jackie you saved this being a zero star review
24 februari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Many thanks for your review. We are so pleased Jackie was able to help.
Very helpful and very quick response…
Very helpful and very quick response and resolving the issue.
25 februari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
We appreciate your considered feedback and are pleased to have met your expectations. Thank you for your trust in our services.
Great Service
Car required service under maintenance plan, very good service from Charlotte and quick booking made around what time suited me! Would highly recommend
23 februari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for taking the time to provide your comments. We are pleased to know that your experience was a positive one and appreciate your support.
Charlotte was extremely helpful
Charlotte was extremely helpful, efficient and friendly.
23 februari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for sharing your experience.
Warning Light on Dashboard
Reported problem this morning and had an appointment made with the dealer in less than 20 minutes!
Excellent Service.
23 februari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for your feedback. We’re delighted to hear that your appointment was arranged so quickly and that you had a positive experience with our service.
Kind regards
Autoserve
Great service from Charlotte
Quick, friendly and efficient service as always
23 februari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you so much for your lovely review!
A refreshing change
I dealt with Charlotte today when I claimed for a punctured tyre claim I made via Kwikfit.
She was helpful, efficient and dealt with the issue fairly. I really appreciated her can do attitude.
19 februari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for your kind words. We’re glad Charlotte could support you and make the experience a positive one.
Superb service
Superb service , nothing too much for the team when I requested support.
18 februari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for your kind comments, we truly appreciate your support
Very friendly and efficient service
Phone answered almost immediately. Very friendly and efficient service. Booking for service and MOT confirmed quickly with my preferred dealer and on one of my chosen dates. Perfect!
16 februari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for your positive feedback. We’re pleased we could arrange your booking quickly and on a date that suited you. We appreciate your support.
Top Service
Charlotte was really helpful and covered off more than required of her. Not only did i book my MOT, but also was informed of reimbursement due to me for work carried out prior to the MOT.
16 februari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for your lovely feedback. We’re so pleased to hear that Charlotte was able to assist you so thoroughly. We’ll be sure to pass on your kind comments to her.
Great service, pleasant experience
Phone was answered very quickly, within a few minutes. I was called back with an appointment with an hour. Great service and a pleasant experience.
13 februari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for your wonderful feedback. We’re delighted to hear your call was answered quickly and that we were able to arrange your appointment within the hour. Providing a smooth and pleasant experience is exactly what we aim for, so it’s great to know we delivered.
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