Personable and got the issue resolved (I’ve tried multiple times to get the issue addressed with no success). Gave really helpful information to resolve in case there were any issues at the garage
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Lees wat reviewers zeggen
We’ve now had our lease car 3 years and been covered with auto serve maintenance for that time. All 3 services and MOT were smooth from the easy online booking service to the free pickup and drop o... Toon meer
Bedrijf heeft geantwoord
Really quick to answer the call. Solved my query without issue or delay. Friendly & efficient customer service staff.
Drew has been really helpful in arranging my car service, working around my requirements to find a date and location that suits, then providing quick confirmation. Thank you for your help.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Autoserve is a rapidly growing vehicle and fleet management company located in the West Midlands. We offer comprehensive guaranteed maintenance and fleet contracts across the UK, designed to encapsulate our philosophy of ‘one call does it all’. With over 40 years’ experience, our dedicated and friendly team prides itself on offering cost-effective and personalised solutions for our customers. We continually strive be innovators within the industry, rapidly responding to the changing and diverse needs of our customers. All of our partnered garages and suppliers work with us to offer discounts and service level agreements, which include both guarantees on workmanship and spare parts. In addition, we utilise a sophisticated, in-house computer system which draws on motor manufacturer information and technical trade databases. This provides us with invaluable data for every make and model of vehicle on the UK’s road network. Finally, all Autoserve customers have access to our 24/7, in-house Driver Helpline. Manned by our own highly-trained and friendly team members, they’re able to offer advice and support based on the unique specifications of your car’s make and model; providing you with advice that’s accessible and personalised.
Contactgegevens
2, Saint Kenelm Court, B62 8HD, Halesowen, Verenigd Koninkrijk
- autoserve.co.uk
4,6
Uitstekend
358 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 81% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Absolute waste of a company
Absolute waste of a company. I’ve had multiple issues with my van (purchased new), but all of my problems I’ve had, (been 5 problems so far), they’ve only managed to sort 1 of them, and then with the other issues, they say ‘no we don’t cover that, you have to pay’… so I pay this money monthly for them to cover these things, yet I have to pay for the repairs anyways.. they don’t elaborate why they don’t cover it… I just had a tyre run over a screw, they said they cover those repairs/replacements, but they wouldn’t cover this one because the screw wasn’t in the centre of the tyre, it was on the edge… “ we won’t cover that”… because of it being an inch to the left.. what on earth kind of policy is that. Absolute joke. And that’s just the latest of all their shortcomings. Can’t even stop paying them for the duration of my lease unless I want to pay a £3k cancellation fee. Pointless company. Don’t understand how their reviews are high, unless everyone else is getting some other sort of treatment.
So, unfortunately a company I have to stay with because of course not paying £3,000 to leave them.
But will most definitely not be returning when the lease is up,
Steer clear of this company unless they decide to actually do what they say they’re supposed to do.
11 februari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for your feedback.
We’ve replied to your email to ask for a little more clarification about the points mentioned in your review. Understanding the details will help us investigate properly and provide you with a clear response.
Please take a moment to review our email and respond at your convenience. We look forward to resolving this for you.
Kind Regards
Autoserve
Had to sort out the tyres on my lease…
Had to sort out the tyres on my lease car. Drew was really professional advising on the phone and making contact with kwik fit. Ensured the transaction went smoothly and quickly keeping me up to date with everything. Happy customer with new tyres on the car 🙏
4 februari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for your fantastic feedback. We’re so pleased to hear that Drew was able to assist you professionally and keep everything running smoothly. Making sure you were kept up to date and that the process with Kwik Fit was handled quickly is exactly the service we aim to provide. We’ll be sure to pass on your kind comments to Drew. Enjoy your new tyres!
Jackie was excellent in helping get…
Jackie was excellent in helping get service bookings for 3 of our vehicles all based in different locations.
3 februari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thanks so much for sharing your experience! we’re thrilled Jackie was able to make the process smooth and straightforward for you.
It is just so easy to speak to someone…
It is just so easy to speak to someone and get a service booked. Jackie Jones was so helpful today and was able to organise a booking for a service for me and within minutes I received a call from the service centre to fix a date and time and also had a confirmation email from Jackie. Their customer service is exemplary over any other organisation I deal with.
2 februari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you so much for your lovely review! We’re so pleased Jackie could assist you promptly and make the booking process smooth and easy. We really appreciate you taking the time to share your experience.
Charlotte replied back to me in less…thank 24 hours.
Charlotte replied back to me in less than 24 hours and I was all booked in in a very quick and timely manner.
29 januari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you so much for your lovely review! We’re so pleased Charlotte could respond quickly and get you booked in without any hassle. Your feedback really means a lot to us.
Charlotte Siddle is always so helpful.
Charlotte Siddle is always so helpful. She always comes back to my enquiries with a resolution and does so in a friendly and professional manner.
29 januari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you so much for your kind words. We really appreciate you taking the time to share your experience. It’s great to hear that Charlotte has been able to support you in a friendly and professional manner, we’ll be sure to pass on your feedback
Quick and efficient
Quick response and dealt with setting up my service with no hassle
23 januari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for leaving a review! We’re glad you had a great experience.
Autoserve
Service Booking
Charlotte made the service booking process easy and understood our requirements and got it sorted.
22 januari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thanks for the kind review! It truly helps and motivates our team. We will be sure to pass your comments on to Charlotte
Autoserve
Good service!
Really happy with the service from Charlotte at Autoserve. Wanted a service at a main dealer because only they can update the BMW computer. Got me booked in without any fuss and also secured the MOT for the same day without prompting so that will be a big time saver.
19 januari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you very much for your kind feedback. We’re delighted to hear that Charlotte was able to make the booking process smooth and save you time by arranging everything together. We really appreciate you choosing Autoserve and look forward to helping you again in the future.
Autoserve
Just needed a question answering about…
Just needed a question answering about where to go to get my tyres checked, Charlotte messaged me back quickly and said where I could get this done, thank you
16 januari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
We appreciate you leaving a review. Thank you for your time and consideration, We will pass your feedback on to Charlotte
Kind regards
Autoserve
Great setvice
I can’t rate auto serve services and handling of my query higher. Charlotte was on it , when I called and followed up with the date of service. The biggest compliment I can give them is, that it’s so easy to manage so I don’t need to worry about it
16 januari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
We sincerely appreciate your feedback. We are glad to know that Charlotte provided a positive experience.
Kind Regards
Autoserve
Antwoord van Autoserve Ltd
We appreciate your review, thank you!
Kind Regards
Autoserve
Sterling service.
Contacted autoserve when sevice was due. No problem getting through to a lovely lady who took details then phoned back with in 15 minutes to say sevice was booked for the date and preferred main dealer. Would not hesitate to recommend this company.
12 januari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for taking the time to leave us a 5-star review! We’re so happy to hear you enjoyed your experience and appreciate your support.
Autoserve
Sometimes the old way is the best way!
I was having issues trying to arrange a service for my car. The online system was not giving me the options i needed. Fortunately i was assigned to a lovely man who basically picked up the phone to a local garage for me & had the car booked in the following week. Excellent service from Drew Skelding.
15 januari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you so much for the 5-star review! We truly appreciate your support and are glad you had a great experience from Drew.
Autoserve
Charlotte at autoserve was fantastic
Charlotte at autoserve was fantastic. She sorted out my situation promptly and efficiently. Charlotte got the assistance I needed. Thank you very much you are an asset to your company.
12 januari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thanks so much for taking the time to leave a review
Kind regards
Autoserve
Excellent customer service from…
Excellent customer service from Charlotte who booked my service and MOT in within a couple of hours.
12 januari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for the kind words! We’re so glad you had a great experience.
Autoserve
Very good 👍......................
12 januari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
We appreciate you sharing your experience, thanks for your support
Autoserve
Charlotte was professional
Charlotte was professional and friendly.
The information she supplied was accurate which made the process of booking in the MG very straight forward. I would do anything to assist Charlotte in the future or her team
Thank you Charlotte.
My Kindest Regards to you,
Mr Stephen Eboma, Service Professional
9 januari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for your review! It means a lot to our team.
Autoserve
Friendly
Friendly, efficient service provided by Charlotte Siddle. Ten minutes after my initial phone call my vehicle was booked in to our preferred dealer.
Thank you Charlotte
9 januari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for your review. We appreciate your feedback
Autoserve
Charlotte was so helpful and reassuring…
Charlotte was so helpful and reassuring - thank you
2 januari 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thanks for sharing your experience with us
Autoserve
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