We’ve now had our lease car 3 years and been covered with auto serve maintenance for that time. All 3 services and MOT were smooth from the easy online booking service to the free pickup and drop o... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Drew has been really helpful in arranging my car service, working around my requirements to find a date and location that suits, then providing quick confirmation. Thank you for your help.
Contacted Autoserve to arrange a car service and i was pleasantly greeted by Drew. He got what i wanted sorted and its really good to speak to someone based here in the UK i can understand clearly and... Toon meer
Unexpected and very well received. I attempted to book an MOT via Autoservces portal and didn't realise there was a date range later than I required. So I just booked and paid myself. Autoserve, and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Autoserve is a rapidly growing vehicle and fleet management company located in the West Midlands. We offer comprehensive guaranteed maintenance and fleet contracts across the UK, designed to encapsulate our philosophy of ‘one call does it all’. With over 40 years’ experience, our dedicated and friendly team prides itself on offering cost-effective and personalised solutions for our customers. We continually strive be innovators within the industry, rapidly responding to the changing and diverse needs of our customers. All of our partnered garages and suppliers work with us to offer discounts and service level agreements, which include both guarantees on workmanship and spare parts. In addition, we utilise a sophisticated, in-house computer system which draws on motor manufacturer information and technical trade databases. This provides us with invaluable data for every make and model of vehicle on the UK’s road network. Finally, all Autoserve customers have access to our 24/7, in-house Driver Helpline. Manned by our own highly-trained and friendly team members, they’re able to offer advice and support based on the unique specifications of your car’s make and model; providing you with advice that’s accessible and personalised.
Contactgegevens
2, Saint Kenelm Court, B62 8HD, Halesowen, Verenigd Koninkrijk
- autoserve.co.uk
4,6
Uitstekend
351 reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Jackie was so lovely and very helpfull
Jackie was so lovely and very helpfull
17 juni 2026
Review zonder uitnodiging
Good customer service
Drew has been really helpful in arranging my car service, working around my requirements to find a date and location that suits, then providing quick confirmation. Thank you for your help.
11 juni 2026
Review zonder uitnodiging
Excellent every time
We’ve now had our lease car 3 years and been covered with auto serve maintenance for that time. All 3 services and MOT were smooth from the easy online booking service to the free pickup and drop off service (amazing).
We also had to call them out as we had a puncture in a tyre, on a Sunday 90 miles from home, but someone was with us within 45mins and managed to repair it to get us on our way.
Lastly we needed new wipers which was a quick swap over at our local Halfords garage confirmed by their WhatsApp customer service number.
I cannot fault them at all and have taken out another contract for our new lease car.
4 juni 2026
Review zonder uitnodiging
Really prompt and helpful service from…
Really prompt and helpful service from Drew in Fleet Operations.
29 mei 2026
Review zonder uitnodiging
Great support from Drew to sort an…
Great support from Drew to sort an issue quickly
20 mei 2026
Review zonder uitnodiging
A very prompt and professional response…
A very prompt and professional response to a minor glitch - fixed very quickly. Thanks, Jackie.
19 mei 2026
Review zonder uitnodiging
Renault Astrale still under…
Renault Astrale still under warranty(73plate) leased via auto serve, car broke down and has been in garage for over 9 months, lease company does not want to know and blames Renault and Stoneacres Stafford where car has been for over 9 months without a resolution.
Lease company still charging for lease despite the fact that car has been off road under warranty for over 9 months - disgraceful.
15 mei 2026
Review zonder uitnodiging
Very helpful with authorising work to…
Very helpful with authorising work to be completed
13 mei 2026
Review zonder uitnodiging
Jackie was very pleasant and helpful
Jackie was very pleasant and helpful. Very pleased with the service
13 mei 2026
Review zonder uitnodiging
Phone was answered quickly
Phone was answered quickly. Service agent was polite and knowledgeable and made it easy for me to resolve my issue.
13 mei 2026
Review zonder uitnodiging
Quick response with all the information…
Quick response with all the information I requested.
11 mei 2026
Review zonder uitnodiging
Contacted Autoserve to arrange a service..
Contacted Autoserve to arrange a car service and i was pleasantly greeted by Drew. He got what i wanted sorted and its really good to speak to someone based here in the UK i can understand clearly and have an actual conversation with. First time arranging a service for the new car with this company and he made it really easy for me.
1 mei 2026
Review zonder uitnodiging
Jackie was very helpful in resolving my…
Jackie was very helpful in resolving my question
30 april 2026
Review zonder uitnodiging
Excellent prompt personal service
Excellent prompt personal service, and follow up text….great !
29 april 2026
Review zonder uitnodiging
Disgusting group of people
Disgusting group of people. Didn't fix anything and found out I had Jewish heritage and started abusing me.
7 april 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Hi John,
Please kindly remove your review, we are a UK based company with no Affiliation to any business in Australia. This does not relate to us.
Regards
Autoserve Ltd
So efficient!
I spoke to Drew through WhatsApp and he helped me get a very short notice service and MOT request booked really easily - SOO grateful!
24 april 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for your wonderful feedback. We’re really pleased to hear Drew was able to help you get your short-notice service and MOT booked quickly and easily through WhatsApp. We know how important it is to get things sorted at short notice, and it’s great to hear the process felt smooth for you. Your kind words will be shared with Drew, and we truly appreciate you taking the time to leave this review.
Really helpful
Really helpful, above and beyond what you would expect. Felt they were really looking for the best outcome for me, not just following a process. Jackie Jones is a legend!!
23 april 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for your fantastic feedback. We’re really pleased to hear you felt supported and that the service went above and beyond your expectations. It’s great to know you felt we were focused on finding the best outcome for you. Jackie Jones will be especially pleased to hear your kind words—we’ll make sure this is shared with her. We truly appreciate you taking the time to leave this review.
Antwoord van Autoserve Ltd
Thank you for your feedback. We’re pleased to hear you found our response and support efficient. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Jackie was very helpful in advising me…
Jackie was very helpful in advising me how to book a service and MOT, I found the web portal a little confusing but Jackie was very helpful in putting me on the right track. Thank you
23 april 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for your kind feedback. We’re really pleased to hear that Jackie was so helpful in guiding you through booking your service and MOT. We also appreciate your comments about the web portal and will take this on board as we continue to improve. Your thanks will be passed on to Jackie, and we’re glad she was able to get you on the right track.
My company car is with Autos when I…
My company car is with Autos when I need anything doing i email them they come back to me easy with in the day And sort what ive asked
23 april 2026
Review zonder uitnodiging
Antwoord van Autoserve Ltd
Thank you for your feedback. We’re really pleased to hear that managing your company car with us is easy and that our team responds promptly to your emails. It’s great to know we’re able to sort everything out for you quickly. We appreciate you taking the time to share your experience and look forward to continuing to support you.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.