Autoserve Ltd Reviews 

Charlotte dealt with me I was extremely anxious when I phoned Autoserve. Charlotte dealt with n
Me efficiently and eased my concerns she dealt with my problem superbly kept me informed of progress she is a true asset to Autoserve. Thankyou Charlotte

Great team at Autoserve, would recommend. Jackie especially went above and beyond to help us get our service documents from the garage for our end of lease. She was super friendly and attentive, making sure we were updated at every stage.

Charlotte was very polite on the call and asked all of the relevant questions.
As promised she called back within 15 minutes to confirm the booking and emailed all details across. Extremely helpful and pleasant.

Quick response time from Jackie, thank you

Charlotte was very helpful in booking my car service, would highly recommend

JACKIE who dealt with my query was absolutely amazing
She listened to everything I had to say then dealt with my problem with no fuss at all and kept me informed all the way

More people like Jackie are required

EXCEPTIONAL

Leah’s been super helpful with getting things sorted with the car as and when needed, honestly can’t fault the service

I had a nasty experience at National Tyres on Penarth Road,Cardiff this morning.
My car was booked in for an MOTat 10am but was told at first that I didn’t need an MOT then to backtrack and say they needed authorisation.
The Manager then said that authorisation didn’t come through in 2minutes so they couldn’t do my MOT.
Immediately I phoned Autoserve who confirmed that authorisation had been given within 2 mins.
I then explained to the manager who said it was too late and I’d have to come back at 4pm. He was very rude and despite not having another car to MOT for 45mins refused to accommodate me!
James from Autoserve couldn’t have been more helpful. He suggested I take my car to another garage so as not to have to confront the obnoxious Manager!
He reassured me that it wasn’t my fault or Autoserve and regretted that I’d been subjected to such behaviour.

Quick and efficient service 5/5

Very helpful

We required recovery of a vehicle to a garage for repair, the manufacturer breakdown assistance could not confirm that they would be able to attend as required and Charlotte arranged a trustworthy recovery company for us to move the vehicle so we could make our appointment. Thanks Charlotte

Charlotte was quick and efficient and truly wanted to help me out with my car issue. I have no words to describe just how grateful I am. She’s helped me twice now and couldn’t have picked a better person to help me out!

I phoned Autoserve yesterday to arrange a service on my Audi Q3, as my local Audi dealership did not appear on the list of available garages on the online portal. Jackie confirmed that the vehicle was due a service and took details of my preferred garage local to my home. Jackie messaged me this morning to say that the car is all booked in for a service at Audi Worthing on 10/12/25 and also arranged a courtesy car - what more could you ask for, thank you Jackie, you’re the best…!!! 😄

Money grabbing frauds. (updated 03/12/25) amended this to reflect comments that actually make it worse from Autoserve themselves).

Autoserve, Autogreed, Autoprofiteering

Even if you terminate early “Our policy is a 50% early-termination fee, which is clearly outlined in our agreement” - that can amount to hundreds of pounds - profiteering.
Only ever had 1 service in 3 years so amount they made of us was huge, making themselves a huge profit even before the 'cancellation profiteering fee'.

PAY OR WE WILL SEND TO OUR SOLICITOR was the response 25 days in from getting the invoice.

DONT USE THESE GREEDY SELF SERVING COMPANIES.

Avoid + Avoid + Avoid + Avoid

Department of Business and Trade to investigate profiteeriing businesses in UK and Autoserve, Autogreed, Autoprofiteering - front of the list.

How these companies operate- profiteering from termination of contracts. 100% profit from your business from the 50% ‘only’ cancellation fee.

Personally I would say you would be a FOOL to use them.

excellent customer service people, the gentleman was efficient and very helpful

I had an amazing experience working with Jackie Jones at Autoserve. From start to finish, she was professional, friendly, and incredibly knowledgeable. Jackie went above and beyond to make sure everything was handled smoothly and that I fully understood all my options. Her communication was excellent and so quick to respond and genuinely committed to helping me get the best possible service.
It’s rare to find someone who combines expertise with such a personal touch, but Jackie truly stands out. I couldn’t be happier with the experience and highly recommend her to anyone looking for reliable, first-class service at Autoserve!
Thankyou again Jackie
Andrew Stevenson

Efficient, flexible and quick responses to organising a car service! Thankyou

I requested that my car be serviced at my local dealership having had issues with another servicing provider.
This was arranged with the minimum of fuss by James and his efforts on my behalf are appreciated.
It's great when you get good customer service.