aveloair.com Reviews 

I used this aéreo line since they start at Lakeland airport..in the beginning their great buy know is awful.. they want to charge even for the baby dripper bag..

Total trash airlines. Dont book any flights. Never ever. Garbage. You just gonna lose your money.

I would give it zero stars. I cancelled my flight and they kept $228. After paying 576 for a round trip because they claimed I didn’t call to cancel. I called and waited 1 hour and 30 minutes to cancel and then I called and waited 2.5 hours to be told we are keeping your 228 dollars. I never flew and no credit toward another flight. Stay away!

One of the worst airline experiences I've ever had.

Avelo delayed our flight eight different times by email, but never once informed passengers that the TSA checkpoint would close before the new departure time. My girlfriend and I arrived at the airport based on the latest delay notification, only to find the Avelo counter completely empty and the TSA checkpoint already closed.

We weren't the only ones. Seventeen passengers were left behind that night because of Avelo's poor communication. There was no staff at the counter to help, and we had to call customer service ourselves. The representative was polite, but there was no solution to get us on another flight. We were stranded because of a situation that could have been avoided with a simple notification.

If an airline delays a flight multiple times, it has a responsibility to provide accurate information about airport operations that affect its passengers. Instead, Avelo left nearly 20 people stranded with no assistance at the airport.

I will never fly with Avelo again and cannot recommend them based on this experience.

I am extremely dissatisfied with my experience with Avelo Airlines in Detroit. The customer service at the counter was despicable, to say the least. The agents seemed more focused on finding ways to charge customers additional fees than on actually helping them.

The baggage policies feel excessive and predatory, especially when it comes to personal items and carry-on bags. It honestly felt as though the agents were incentivized to find reasons to charge passengers extra rather than provide good customer service. Instead of feeling welcomed and valued as a paying customer, I felt nickel-and-dimed at every opportunity.

Customer care appears to be an afterthought, and there was very little effort made to address concerns or provide reasonable solutions. A positive travel experience starts with treating customers with respect, and unfortunately, that was not my experience.

I do not recommend flying Avelo Airlines out of Detroit. In the future, I would rather spend a little more money on a reputable airline and avoid the frustration, poor treatment, and unnecessary fees encountered at the Avelo counter.

Travel is already stressful enough without feeling like you're being targeted for additional charges at every turn. Avelo needs to seriously reevaluate its customer service culture and baggage fee practices.

I got the Avelo plus membership not knowing about the fee(hidden). I have been trying to call their customer service: the message says there is 27 people in front of you and wait time is 3 hrs. I call again, and get the exact same message. I call again and oops, tis time it is one hour and again 27 people. This time it is 3 hrs and 27 people?
I think there is no real customer service, and these are random messages they play.
I wish there was way to give a -5 score.

It's crazy reading the complaints on this site because, in just two roundtrip flights with Avelo this year, I've had a bunch of the same problems. On my first flight, I paid for an extra legroom/recline seat, but when I got on the plane, the recline was broken. I moved to an open, working seat in the same class I paid for, and a flight attendant totally chewed me out, telling me to stay in my seat. When I told her it was broken, she said she'd find me another seat, then disappeared for the whole three-hour flight. On the way back, I tried to get upgraded to the same type of seat because of the broken one on the first flight. Not only did they make me pay, but they charged me four times for the seat, and I had to call my credit card company to get my money back.

My most recent flight needed a date change on the return flight after I'd already taken the first one. The website said I wouldn't pay a cancellation fee, but when I hit submit, it charged me one anyway. After a combined eight hours on multiple phone calls, I finally got it sorted, and they gave me $47 in Avelo cash. I tried to use that Avelo cash to buy a seat on the return flight I'd already rebooked, but the site wouldn't let me. When I got to the gate, I explained everything to the agents, and they assured me that even though they couldn't process the Avelo cash, if I paid with my card, I could call later and get a refund. I tried to call right then to fix it, but after 30 minutes on hold, the flight was boarding, so I just paid. Again, three agents promised I'd get a refund to my card and could use the Avelo cash. After eight hours trying to reach someone in customer service, I finally got through. They told me the contract of carriage says Avelo cash can only be used for future bookings, not past ones. Well, I tried to use it and couldn't, which is why I was in that situation. The customer service rep then told me I should've called them before paying. What a joke. They talk to you like you're a kid and are super condescending. As an Avelo plus member, I'm really struggling to consider flying with them again. I've also seen tons of complaints going back years about this exact issue.

I was on the flight 516 on 5/21 departing at 9:16 PM. The flight was very well and I have used Avelo airlines for a couple years and have had a great experience but with this last flight until we got to the landing which I thought was landing It was horrible. It jumped made horrifying noise and then all the sudden we are back on the air. The bad part is that the pilot never explained to anyone what had just happened. It was very scary. I have a heart condition and it really made me have an anxiety attack because there was no type of explanation of what just happened. We were back in the air for like another 10 minutes and then we landed back at the Wilmington airport. My thing is if something like that happens the pilot should take the initiative of letting the passenger know what just happened whether it was a bad landing or if something happened this airlines definitely need to work on customer service when it comes to the pilot.

Flight delayed 1 hour after checking in.
Attempted to change cancel online but couldn’t because I was already checked in. Went to a gate agent for help and they GAVE ME A PURPLE CUT RECTANGULAR PAPER with the customer service phone number. That was all they could do.
I call, wait 2 hours for a call back because there were 92 callers ahead of me.
I speak to Tara who tells me an agent at the airport could have called and had me un-checked in so that I could change/cancel.
An absolute joke. No refund, no change or cancelation possible because I am checked in for a flight that has already departed. The same people that I was asking for help told me to call Avelo myself. The Avelo air operation, processes and customer service are horrible. The representative Tara has no idea what the reps at the airport are doing. They are not assisting in calling to have a passenger un-checked in.

Worst customer service ever!! There's no way to connect when there's a problem. No chat options. A phone call gets you in line behind over 500 callers. Waited 4 hours on hold and still no answer. App stinks! Added my husband as a passenger and only he got boarding passes. Just terrible...terrible.

Horrible, Horrible!! Not worth the savings. 1st time I tried them from New Haven to Greenville,SC the flight was cancelled. At that time I tried to call them and I was 117th on hold. I chose the option to call me back when it was my turn and they never called. Today I tried the same route and flight is delayed from 5pm to 10 so far. Trying to call again and today I'm the 91st on hold

If you have lots of time to waste, booking, figuring out your carry on and then waiting an hour plus for the flight that is delayed, go ahead and use these people. 2 flights in 5 days and both were delayed 1 and 2 hours. Then the plane was so cold that everyone was shivering plus, they yak at you the whole flight. I wish they would STFU and let me rest for a few minutes. I had to turn my head phones up to near deafening to drown out their pratteling.

We were at the airport for 14 hours before they canceled the flight and left us stranded. I couldn't get a flight for 4 days. I'm on cancer meds and had none. They had promised that if the flight was eventually canceled, they would have one the next day. They did not and no flights available for 4 days!! No one cared

Website is deceptive regarding cancelled flight arrangements, and they kept my money which I cannot use because they stopped flying to one destination out of 2 offered. Luggage arrived ripped and without wheels and they would not honor claim. Impossible to talk with anyone who has ability to make decisions. DO NOT USE THIS AIRLINE. You will be sorry if you do.

Airline is poorly run. Cannot clear gates in timely manner. Keeps passengers locked in plane for over 90 minutes after arrival.

I had a credit from Avelo which I wanted to use. However, they no longer fly to my destination. Also, now they only have one destination from NY (my home) and I do not need to go to that city. I requested a monetary refund from them and was denied. It is so unfair because they no longer can accommodate my needs so they should give me a monetary refund.

Flew out of New Castle, DE. I hope they are just remodeling, but the terminal was a nightmare. Outdoor bathrooms, set up like an aircraft bathroom...no running water, toilets don't flush. ALL vending machines were empty.

We were using Avelo regularly for a family member to visit and for me to visit them. The flights we were able to use were fine (although good luck trying to get them on the phone for any reason). I am giving two stars for that.
Because of frequent use of their often affordable flights, I signed us both up for their new Avelo Plus program when it became available. I immediately went to book a flight for the usual route, and they had stopped service. No warning anywhere on the site in the weeks beforehand. When I signed up it even stated my home airport as the one we always used.
I requested a refund as we would no longer be using the airline since we do not travel where they fly. They refused any refunds, both on the phone and via email when I followed up that way.

Abandoned by Avelo in Punta Cana!
Avelo Air is no longer offering service from Wilmington (ILM) to Punta Cana, Dominican Republic (PUJ). We felt lucky that our trip was still happening - we were the last scheduled flight in and out of PUJ (the flights scheduled after ours were cancelled). They got us there Wednesday (January 21), scheduled to return on Saturday. The next day they cancelled our return flight, no reason. The email they sent wasn’t very specific: call Avelo customer service to reschedule (I thought they would book us on another airline with no extra charge). When we called Thursday there were close to 400 callers ahead of us, so we called the next morning. They finally called back almost nine hours later, offered a refund for the return flight only, and hung up on my (understandably upset) husband. We had to book a flight home on American; our extra total out-of-pocket was $1000+ for the two of us. The lesson we learned was that when there’s only one return flight a week (or ever) and it’s cancelled, you’re SOL. I’m only giving two stars because we had travelled previously on Avelo several times to different destinations and were very pleased with the service and pricing. Needless to say, Avelo has lost a return customer - we will not be flying with them again.

The worst website EVER! Keeps crashing and extremely slow.
Add on fees makes them non-competitive.
Return flight from Fort Lauderdale was delayed then canceled. No announcements however I watched them unload baggage hours before the cancellation.
The next day I asked the pilot who was staying at my hotel if the flight was a go and said he had no clue if the flight was rescheduled.