aveloair.com Reviews 

I booked 2 tickets from Burbank to Eureka a few weeks ago to attend my Father's burial service. I rarely fly due to my disabilities but felt I had no choice. Well last week we got hit by another heat wave here in SoCal. I run an animal rescue and when it's this hot it's a non stop venture to keep the animals hydrated, cool and safe. I am not able to up an leave or it would put thier lives in jeopardy. I was ok with canceling the flight and attending the celebration of life locally instead. I knew when I booked, all over it was saying free cancelation and no penalties all over the booking site.
Well when I went to cancel I discovered they don't refund you they put it in a credit to be used with in 1 year by thier airline. When I called customer service, Shannon just blew the situation off and told me they had no legal dept or escalations dept for me to talk to and just told me I was stuck with my situation and that it's in fine print on thier site. First off fine print is not ADA compliant. But none the less for certain situation I would guess exceptions could be discussed. NO DISCUSSION according to Shannon. This is very disappointing and I would not recommend a company that employees deceptive practices. Reading the reviews I can see this company has no morals and really doesn't care if you have an issue. ITS NOT THIER PROBLEM SO JUST SUCK IT UP I GUESS.
Since I can't get a refund and have to use it maybe I will book a flight for the heck of it. No baggage just a quick trip and they can see why I don't regularly fly due to my PTSD and Ulcerstive Colitis. I apologize in advance to anyone sitting close to me. But blame them not me.

I booked a flight for travel on July 26 and after many delays the flight was cancelled. Since I had to take and return to my second home in Fl. using a shuttle service, I asked to be reimbursed for my expense. Avelo refused to pay me for the shuttle. The expense was actually less than an overnight hotel cost. I tried many times to ask them to reconsider but they did not. I will file a formal complaint w/ the Houston BBB!! This airline was good at the beginning but is definitely decreasing in quality-of-service!!!

If I could put a zero I would. I have flown Avelo many times even recommended them to family and friend. My last trip a couple weeks ago the rude agent told me I had to pay for 5 bags $65 each I explained I have never had to pay and just looking at 2 of them I could tell you no need to measure those definitely fit underneath she agreed to only charge me 3 which was still FRAUD so out of line and greedy but I had no time to argue I had to get on the plane . I sent a complaint to Avelo rep took 2 weeks to respond and no resolution I’m just out of luck . I will not fly them again and just booked my next flight with another airline

I would like to thank Audrey for helping me with a situation i had today with booking my check in luggage online i mistakenly checked carry on and that is not what i wanted to do, i called and thankfully got Audrey she was so kind and patient and got me through it all by assuring me all was going to be ok, after having a bad weekend she brightened up my day! she was awesome and deserves this review and more, hopefully all customers get to experience her help and kindness if needed.

Kind Regards
Mara Collins

I was so excited to be flying for the first time. I was going to sunny Florida, from CT. My friends were coming with us, too!!! I booked our flights through Cheapflightfares.com, and got confirmation. I checked the booking the day before, just to be sure. To my surprise, when I got there, they said my plane left 2 hours early, and we missed it!!! Avelo said they sent an email, that none of us received!!! I lost a day and a half in Florida, lost money on my hotel, and car rental. Not to mention, the new tickets from Avelo were CHEAPER!!! I will NEVER use your service again. Buyer beware!!!
UPDATE- Email from Avelo Airlines
Good afternoon, Dayna,

Thanks for taking the time to send this to us.

Our records show that you've booked with a third party. Because of this, the email listed is the third party, which may be the reason you didn't receive the schedule change. I am so sorry for the inconvenience behind this. I highly suggest reaching out to Cheapflightfares.com for more information in regard to why this update wasn't forwarded to your personal email.

If you need additional assistance, please visit or call us at 346-616-9500.

We needed to amend our flight plans and called for assistance. A young woman name of May helped us through the process. She was understanding of our needs and was able to solve our issues in a speedy and pleasant manor. We wanted to give a special thanks to her and Avelo for great customer service.

Customer service is not responsive and they won't work with your requests.
I had to cancel a flight for my entire family (4 tickets) about $400 value. They gave me travel funds which was expected. The issue is each of those funds are in the name of the traveler and I have no plans to use them in the next 12 months before they expire. I asked if they can change the name of the funds to another family member who can use the funds, they said email support and they can help. When I emailed support I received a response a day later stating that they cannot transfer the funds in a different name. I called again and got the same story, email support and they can help. After following up on my email asking to help I still have not received a response going on 4 days later.
For a new airline company I would think they would have their customer service together to compete with other airlines. I had a similar situation with United Airlines a year ago as they have a similar policy. Although when I asked if I can use them for another family member they approved my request with no issues. I would not recommend Avelo. Stick with a more established airline until they can figure out their services.

My grandmother passed away over the weekend and I booked a flight for my mother to fly down from EUG-BUR to grieve with the rest of her family. I gave her confirmation code, she checked in 12 hours before the flight, all was fine. But then she gets to the airport, enters her confirmation code into the kiosk, and it says "YOUR BOOKING INFORMATION COULD NOT BE FOUND. PLEASE SEE A CHECK-IN AGENT"

And there IS NO CHECK-IN AGENT to help her nor the two other people with the same problem! She had taken a screenshot of the boarding pass but it was too blurry to get scanned by security. Nobody at the small airport knew how to help her, and she had no other way of getting another boarding pass to get through security.

So now she has to miss an important part of her grieving process, this is irreplaceable time that she will never get back with her family. It was too late to try to get her on another flight the same day (because it was evening already).

I called Avelo immediately to try to get a refund for this ticket (by the way, the phone service is a nightmare) and they said that they marked her as a "no-show" and can't refund the ticket. This is ENTIRELY Avelo Airline's fault, and they won't refund it? This is a ROUNDTRIP flight.

tl;dr DO NOT BOOK WITH AVELO unless you are willing to take the risk that you will lose your money on the flight. Personally, when it comes to travel, it should never be a gamble as to whether you can get on your flight. Better go with an established airline that doesn't have to overbook flights just to stay profitable.

Oh btw the flight in question was 33 minutes late. Flight XP 118 on 14-MAR-2022.

** this is an edited version with many expletives removed

Edited March 26, 2022: I contacted the support team finally, "the best they could do is give me a voucher" and I told them, "ok so I just had the worst airline experience of my life, and I never want to fly with this company again, and you want me to try to fly with this airline again? Are you serious?" To be fair, the person I spoke to on the phone was super nice, it was his second day on the job, the "higher up" support team is the one who won't give me a refund back to the card.

Let me recount the ways this experience has impacted people's time. My mom had to use her vacation days to take time off work. She had to drive an hour down to Eugene, bother my sister to stay at her place and coordinate driving her to the airport. During the whole fiasco, I have to get roped into this during an expensive birthday dinner. Then my mom has to get picked up, and then drive back home. Then we have to call off coordinating her pick up down in the destination (and they had to reserve time from THEIR night).