aveloair.com Reviews 

Once again another trip on Avelo and another delay, why is there always delay when I have to use them. 12/02/25 a 3 hour delay, most of the time I don't mind being delayed on a few minute delay up to 1 hour. With this airline when time is on the line like this time they are late. I should have just used Amtrak. It would be a 24 hour trip, but had I left yesterday would have still arrived at my destination well rested and checked into my hotel on time. I have to get to an interview at 7 am on the December 3rd 2025. I was looking forward to landing at my destination on time, getting to my hotel that I had booked for the day and had time to prepare for the interview. The plane was scheduled to take off at 1906 and land at 2114 at my destination. Now the plane won't leave here until 2314 and arrive at my destination until after 0100 am. I will miss my ride to get to the hotel and now I have to pay twice as much when I do arrive at my destination. You don't honor your end of the contract then you should compensate your customer.

I’m extremely disappointed with my first experience flying with Avelo Airlines. My original flight was Grand Rapids to Raleigh on November 10, returning November 17. I changed the dates almost two hours before departure because a seat was available and paid an extra $60 for the change.

When I received my new confirmation, the itinerary was completely wrong — both flights were listed on November 10 and in reverse, showing Raleigh → Grand Rapids instead of Grand Rapids → Raleigh. That’s not a mistake I would ever make since my original booking already had the correct direction.

I went to the airport immediately to fix it, but the agent wasn’t helpful, and her supervisor, Parker, refused to come to the counter, saying I “should’ve been there earlier,” even though I had literally just rebooked less than two hours prior.

When I called customer service, they still wouldn’t fix the error. Instead, I was charged a 50% cancellation fee and only got Avelo credit for the $60 I paid — credit I don’t even want because I have no intention of flying with Avelo again.

This issue was clearly caused by an error in Avelo’s system, and the way it was handled was unprofessional and dismissive. I’d strongly caution anyone considering booking with Avelo — there’s no accountability when their system makes a mistake.

This is by far the worst customer service airline I”ve experienced and I mean the worse. I just contacted their CEO let’s see if he will respond, I’m giving him this chance before I blast them and explain in details what happened and file a complaint with DoT and BBB

Its a complete disappointment. They say its a cheap airline but its not. We ended paying the same amount as if we were going to travel in other airlines. Costumer service is a trash and they don't solve problems and if you email them they don't respond the issues. Please do not travel with this airline. Not worth it.

I paid for baggage upfront when I booked my flight and then when I got to the airport, they said I didn’t pay for it and had to pay for it. So I paid for it again and then when I got home, I reviewed my original reservation and I had paid for it. I asked them for my money back and they refused.

Avelo Airlines has been a complete disappointment on both ends of my trip.

My first flight was scheduled for 8:00 AM, but it was delayed until 1:40 PM — nearly 6 hours of delay with barely any communication from the airline. No apology, no clear reason, and no compensation.

Now, on my way back, my return flight was supposed to leave at 11:30 AM, and it’s been delayed until 6:50 PM — another delay of more than 7 hours. That’s a total of over 13 hours of my time completely wasted by this airline.

Both delays have caused major disruption to my schedule, and Avelo’s staff has done very little to make it right.

I booked Avelo thinking it would be a budget-friendly option, but I’ve ended up paying for it in lost time, stress, and frustration. I will absolutely not be flying with Avelo again, and I wouldn’t recommend them to anyone who values reliability or basic customer service.

Disgusting and Inhumane – Avelo Should Be Ashamed

This was, without question, the WORST airline experience I have ever had. Avelo Airlines is not just unprofessional — it’s inhumane. The customer service was shockingly rude, cold, and completely lacking in empathy. It honestly felt like they trained their staff to not care.

What absolutely pushed me over the edge was their complete disregard for medical needs. I requested a simple seat change due to a medical condition and was told I had to pay extra. No compassion, no flexibility, just a cold “you’ll have to pay for that.” Absolutely disgusting.

They also have zero concern for families. We were told there’s no guarantee we could sit together — and they followed through on that threat. They separated our family across the plane, including placing my 7-year-old child with my 15-year-old, who they consider an “adult.” What kind of airline thinks it’s acceptable to leave a young child without a parent during a flight? That’s not just careless — it’s dangerous and unacceptable.

Their entire operation is a scam. They lure you in with so-called “low fares” and then nickel-and-dime you for every single thing: bags, seat assignments, boarding, even common decency. And for all that money? You get miserable service, rock-hard seats, and staff who treat you like you’re bothering them just by existing.

I left this experience feeling furious, disrespected, and honestly disturbed. Avelo is not just a bad airline — it is a disgrace. I will never fly with them again, and I’ll make sure everyone I know hears this story loud and clear. Shame on you, Avelo.

Delayed our flight 3 hours with a 30 minute notice!! Never again. My time isn’t your time.

This company makes money tearing families apart. They have signed a contract with ICE

avelo lost our 6 bags from tampa to wilmington de. on friday 4/25. have to be contacted by email. there is no way to ask where my bags are. there is no phone # to call. wait. wait. wait, nothing. my diabetes meds are in my luggage. communication with avelo does not exist. avelo does not care that my entire family of 6 lost their luggage. no one will update. AVELO DOES NOT CARE or someone would reach out to me. AVELO DOES NOT CARE about their customers. saturday night. have not heard from any avelo staff.

I have not flown on this airline but you might want to know that they have signed a contract with the current administration to illegally fly deportees to El Salvador.

So Avelo Air cancelled my flight I received emails saying this. They then proceeded to "assign" me to another flight without my acknowledgement. (different dates and time) I proceeded to call them to no avail as they said there was no flight for the days that I originally had! Of course it was cancelled. I then cancelled the flight that they gave me without my acceptance. It was cancelled but I was not credited a refund! I was given a voucher for their airline. Total scam of an airline do not use this airline!!!!

3 Different flights got cancelled on separate occasions. Effed up our whole vacation. No Alternatives to Florida. Ended up Driving with the family since they decided to screw me twice... DO NOT USE THEM FOR "MISSION CRITICAL" FLIGHTS!!!!

I would give it zero if I could. Originally we started in North Carolina going to Florida. The desk person had said my carry on bag met the measurement requirements for not having to pay which was great, however on the trip back from Florida to North Carolina the desk lady had said the bag didn’t meet the measurement requirement and that we had to pay $65 for the bag. The lady proceeded to pull the bag off the blue mark making it go on the yellow then proceeded to make us pay the $65 when in North Carolina they checked and it was fine. Avelo is extremely scammy and will do anything to make some extra money. My family and friends will never be flying Avelo again. Worst customer service ever.

DO NOT UNDER ANY CIRCUMSTANCES use this airline.

I had booked a flight and then had to cancel it, so I called them to inquire about their cancellation/refund policy and was told that cancellations/refunds are possible up to 15 minutes before boarding. Based on this info, I canceled my flight, then the following occured (this is the actual coversation with Avelo):

***

I canceled the flights listed below. I am in my Avelo account now and it is claiming this airfare has been added back to my "travel funds." I am seeking a REFUND, not a credit.

***

I do apologize for the delayed response. Customers are entitled to a refund to their original form of payment only if a reservation is cancelled within 24 hours of purchase, AND if the flight departure is more than 7 days from the time that the booking is purchased. This is an industry standard based on Department of Transportation rules that not only protect Customers but also help to ensure the reliability of scheduled service that airlines provide. There are no change or cancellation fees at Avelo, so when a customer cancels a reservation that does not meet the above standard, we still return the full value of that reservation in the form of Avelo Travel Funds, which are valid for one year from the date of issue. We would not be able to refund back to the card based upon our standards.
Sincerely,
Avelo Customer Support Team

***

My response:
In order to be in compliance with Texas law and DOT statutes, your company's website would need to actually SAY that on its refund webpage, notifying the customer AT THE TIME OF REFUND. It does not.

I have notified the BBB and the consumer fraud division of the state Attorney General’s office of Texas, where your company is based.

If I could give a "0" Star, I definitely would!! Worst customer service. This airline does not tell you at the time of purchase/point of sale that their tickets are NON-REFUNDABLE. The only way to find this information is by doing research beforehand. Shady business practice not to have this identified upfront. Once booked, you only have 24 hrs to cancel and receive a full cash refund. After that, your hard earned money is gone. Turned into a travel voucher to fly WITH THEM! They don't have many places they fly to and from. Further, you cannot sell these travel funds to a third party nor purchase tickets in another party's name. Who would ever purchase tickets from this airline again is beyond me! Save yourself time and aggravation and JUST DON'T DO IT!! There are better and larger airlines out there with more flights available, better customer service and refund policies.

I was booked on the flight from Palm Springs, CA to Santa Rosa, CA on December 27th. After I checked my bag I got stuck in the TSA line and missed my flight. (My fault). I flew on another carrier and went to the Santa Rosa airport immediately to retrieve my bag. I was told it wasn’t there. I filed a claim and after about 8 days was told my bag was lost.On February 27th, I received an e- mail stating my bag was at the Santa Rosa airport. My happiness was short-lived when I discovered four items had been stolen from it. Since I missed the plane it’s doubtful I’ll receive any compensation, but I just want to warn any future passengers that some of Avelo’s employees are thieves and beware.

Terrible service with even more unpleasant crew. Everything was awful and I cant believe people will get tricked into flying this service for such unacceptable standards. Have fun with the worst experience if you fly Avelo and make sure to kick yourself in the ass afterwards cause that’ll be the best part of this flight.

Avelo had changed our return flight from an evening flight to a same day morning flight ( for no apparent reason other than their convenience), which screwed up the last couple of days of our road-trip from LA to Sedona and back. Instead of spending our night in Joshua Tree, we spent it in a hotel in Burbank so we could make our flight to Arcata in the morning. They offered us credits of $25 per person for the inconvenience. The problem was that they couldn’t seem to email the vouchers to us. We’d spoken to them numerous times and the reps at customer service attempted to send the vouchers numerous times, but they didn’t show up in our inboxes or junk mail. Avelo has no problem sending promos to our emails on a DAILY basis, emailing us to remind us to check in for our flights, and to inform us our flight had been changed. It’s only been an issue when they had to part with a measly $50. Why not just put the funds back on our credit card???
Anyway, the final rep I spoke to just gave me the voucher numbers, which was helpful, but also strange, since the other reps said they couldn’t text them for security purposes.
2 stars for the billions of stars we missed not being in Joshua Tree, and for having to call Avelo numerous times to get the credit they could have given to us when we checked our bags with them. Let’s hope these numbers I’ve been given actually work online, but I don’t have my hopes up. The $25 is coincidentally the same amount it costs to have a person at Avelo book your flight over the phone….hmmmmm.

Terrible Airline
Delayed flight became canceled flight leaving us stranded in Las Vegas. Staff at the gate said to submit receipts for meals, transportation and lodging.

I reserved tickets for four of us. We used our points for the hotel to save money and paid the resort fee and taxes. We submitted our lunch, dinner, breakfast and transportation receipts along with the hotel receipt. Total came to just under $600 which doesn’t include our lost wages. The response from customer service is that they will only reimburse up to $150 total for lodging for the 4 of us and asked that we submit the detailed hotel receipt. I already submitted all the receipts to include the hotel receipt in its entirety. This airline needs to educate their staff to their actual policy for reimbursement or they need to honor what their staff are telling passengers at the gate. To tell us one thing and do another is a deceptive practice. As a customer, I feel deceived and cheated. Had we booked with another airline they would have been required to reimburse all our tickets. I will never use this airline again and cannot in good conscience recommend them to anyone.