Axis Reviews 

We had a problem with a leak under the kitchen thay could fix it hade to come back with new pipe 3 week later tha rang me a said not there problem we live in council house we have to fix are self lol .thay text me and ask me to give a good review ☺️

Our appointment was booked 8 weeks ago, cancelled. 6 subsequent appointments, cancelled.
They call half way through the day to cancel so it's too late - you already waited in.
6 times they haven't shown up now - so far....

Here we have another example of a company that really shouldn't be in operation. I've seen chimps arrange things better. A truly shambolic example of money and convenience over actual functionality.

Over a period of 5 days I have spent 6 hours trying to get through to customer services to no avail. Why does no one ever answer the phone. What are you all doing there?? Disgusting service.

Didn’t even want to select a star, they’re worth 0 stars.
Do not join your loved ones up to Axis Support. Their communication is terrible, workers have a huge communication barrier due to culture and there was no compassion or empathy shown. Workers always wanted to leave early and on some occasions showed up late.
My loved one passed way in late 2024 and they didn’t even send their condolences after being a client under them for years.

Absolutely disgusting service, spent the last 2 weeks regarding unattended appointments for my elderly father. An appointment was booked for today between 8-1 again with no show. 4hrs later they answered my call for them to tell me they are short staffed and I should be grateful I got a call back this late in the evening 😡
Todays appointment that was booked 2 weeks ago was for a kitchen unit due to a leak and when I chased the toilet leak from 8 weeks ago I was told although the guy fixing the kitchen unit was a carpenter he was also a plumber and could fix the toilet
The guy I spoke to today was soo rude and condescending even asking me if I was calling him a liar as he could see no appointment even though I had the text message that was sent with a job reference
My father is elderly and suffers with an ear imbalance so from a H&S the leak in the toilet has caused him to slip in the middle of the night when he has had to use the toilet
Very rude staff, every call I have made I have been told they are short of staff which should never be an excuse
I will be taking this further

appointment after appointment, inspection after inspection and noting is done :DDDD Useless

Absolutely disgusting service I have been on hold for 3hrs trying to get through to customer services. The leak has returned in my bathroom water everywhere job wasn’t done properly you book me an appointment and get can’t be changed on line and I work how you lot run as a company is beyond me why Peabody went back to you was the biggest mistake possible to man I will never making as many formal complaints as possible I don’t pay rent for is.

Stay away!! Do not work for these company the do not pay for works carried out RENS CLEANS , RENS PROPERTY LTD , AXIS i have never had such a bad experience we carried out end of tenancy cleans all over London and they do not pay so all cleaners please stay well clear from these

They are terrible absolutely rubbish how they are still allowed to attend people’s property’s is beyond me and the receptionist are just as bad have so much attitude and are rude. Axis sort it out.

Axis Europe which local space housing association allows to fix tenants houses. If I could give no star I would. Our toilet been broken nearly two months. Keep saying we are coming out no one does send a text no one does.
As for local space they are a waste of space

Yet again Axis failed to turn up, after waiting several hours, no call to say they weren't coming but by now I suppose that is to be expected. Had to chase them up and rebook maybe I'll get lucky this time. Estuary Housing Association must have found Axis Repairs at the local saloon full of cowboys. They obviously don't care about negative reviews as the have no competition in being probably the most incompetent and unprofessional organisation in the country.

No heating hot water for a week they came out today and took a photo of the appartment numbers and drove off. Bad is not the word for this company

If you are in housing association property that use Axis for your repairs, be aware that the workmen that come might be extremely unpleasant even aggressive in their demeanour. Keep an eye on them at all times as they are likely to treat your home with no concern whatsoever.
I had to have a new toilet fitted, the man that came was extremely unfriendly, he did not have the right stuff to do the job and asked me if I had screws and raw plugs, when I opened my cupboard to have a look he barged passed me saying let me look. When he had finished and gone, I noticed the toilet had been put back in the wrong place, about half inch out, which meant it was not lining up with the pipe for the cistern and was leaking.
When another plumber came from Axis to put it right, again he was very unfriendly and aggressive in his manner. He used my clean bath towel to kneel on, getting it covered in the dirt from the job, when he was done he wrapped all the dirty rubbish in it and left it on the dirty floor. He left without a goodbye or anything, just said its done and walked out.
I wasn't going to make anything of it until I opened the toilet lid and saw that he had had a wee in the toilet and hadn't flushed it; going by his general attitude I understood this as an insult.

By far one of the worst services I’ve ever experienced. No professionalism, continuous DNA on numerous occasions, no communication, no respect or knowledge of expertise, high turn over of staff and you can guarantee that what ever they come out to repair will break shortly after they leave. From my experience anyone looking to use this service I recommend sourcing another company.

Absolutely ridiculous! I called Axis yesterday morning. The man I spoke to seemed very good and informative. He said that as they class this as an emergency (having no heating) there is a 6 hour call out but it shouldn’t be that long. He also said that if the problem can’t be fixed, they will supply heaters for the time being. He also said that I would be called when the engineers are on their way. Guess what, no one turned up. My mum is 83 and has emphysema. I thought Wates were bad then Axis comes along! Yet again well done to @Southernhousing for getting yet another cowboy company! Yet another day lost from work

My brother suffers mental health issues.As his carer this company failed to contact me, showed up at his door with no announcement, no agreement, no ID. l took the phone call from my brother and asked him to put the worker organised by Ealing Council on the phone.
The worker who did not show any ID badge took my brother’s phone when l asked who are you why are you even there today. He said a few inaudible words and hung up the call passing the phone back to my brother.
Incompetent ! Rude! Unprofessional does not even cover the amount of adjectives l want to use to describe these bungling idiots.
The week before some woman called my brother’s number from the same company did not listen to my brother who pleaded with her to call me as his carer.
She ignored his pleading several times during the call. I had to call Ealing repairs to even find out who had called my brother. Ealing equally as flawed tell me that they only have my number and have no idea how Axis had my brother’s number. My brother is classed as a vulnerable adult.
Both Ealing and Axcis do not care.
Ealing refused to give me the email address, name or phone number of anyone at Axcis and we wonder why things don’t get done. Ealing Repairs are literally as bad if not worse than this company.

Robert Cronin - has visited us a couple of times. Always showed his badge and gave his detail when knocking on the door. Very informative, friendly and got the job done. Would fully recommend him.

We had a few repairs done to our home since we moved in 8 months ago and in all this time we had so many different experiences with Axis contractors.some were ok and some were very bad but the last time we had a visit from axis to repair a broken door for a cupboard in our hallway it was the best experience ! Arjinder Bhogal visited us on the 14th of November 2024,we had a text message from Arjinder Bhogal letting us know He was on his way to us . He arrived in time .He fixed the cupboard door , it's all good now closing with no issues.while He was fixing the cupboard door we mentioned to Arjinder that most of our inside doors do not close at all . Arjinder politely told us we need to report the issue and book an other repair but in the end Arjinder phoned his manager to get permission to carry the repair of all our inside doors as well as the cupboard door.He did a great! job.all our doors now are closing fine now ,he also changed a broken door handle in our living room.He was very professional when speaking to us,very flexible saved us time by getting two jobs done in one day.He was also very quick and tidy while working .

Absolutely useless. Took 3 years to do a roof repair, where there was water ingress. Ended up costing Swan Housing £3000 in compensation. Now waiting since April for a guttering rectification, because it was installed incorrectly. This company is appalling. There's aways an excuse.