Baboodle Reviews 926

Website explained the hiring process really well and it was easy to book. Item actually arrived a day earlier than I had paid for allowing us to get used to the item before going on holiday. Item was clean and in good shape and of high quality . Team were helpful and understanding when Royal Mail let us down with collecting for the return, and did not charge us extra for a late return. I would go back there again!

I have rented 2 items from Baboodle, first was a tens machine for birth and next a travel pram. Both items either turned up on the day chosen or earlier and super clean/look unused. Their customer service is the best I’ve came across when it comes to being able to speak to someone (not a robot!!!). I’ve recommended them to sooo many people already and will continue to use in the future. The only downside is I have to give the expensive travel pram back after a month haha!

I found this company on the off chance by looking on Google. I wanted to see what the bugaboo butterfly was like before I invested in the pram permanently. The company was very straight forward and returning the item was also very easy. Would recommend them to anyone.

Great customer service, tried to order last minute before a holiday and communication was fab! Easy way to use something short term! Thank you

Very poor experience – unreliable, unsafe equipment, and unprofessional service

I had a really disappointing experience with Baboodle from start to finish.

My initial order was delayed due to a “lost in depot” issue with DHL, and I was left waiting over a week with no clear delivery date. I was then told they didn’t have replacement stock available and would need to wait for returns to come in, which isn’t acceptable when you’re taking orders for time-sensitive baby equipment.

Eventually I cancelled and placed another order an few weeks later and did receive a SNOO from them, but again it arrived over a week later than expected due to lack of stock, this seems to be a recurring issue.

The condition of the sleep sacks provided was shocking. They were extremely worn, stretched out, and had clearly been used many times. The label had completely faded, and the fabric had lost all shape. It actually felt unsafe – my baby was able to pull the sack up over her face because it was so loose. I ended up buying a second hand one myself just to compare, and the difference was huge, the used one I bought privately was in far better condition than what Baboodle supplied.

The SNOO unit itself also developed a noise that was loud enough to wake both us and the baby. When I contacted Baboodle, I was told to try and fix it myself, which is not what you expect when renting a premium product for a newborn.

Communication throughout has been poor and unprofessional, it often felt like I was speaking to someone casually rather than a company providing a paid service.

The SNOO itself is a great product, which is why I’ve kept it, but that’s despite Baboodle, not because of them.

Overall, I wouldn’t recommend this service. Between the delays, lack of stock, poor equipment condition, and customer service, it’s been a frustrating and disappointing experience.

Excellent service! Delivered quickly and in fantastic condition. Any issues were resolved immediately. Return was very straightforward and processed quickly.

Will definitely be hiring from Baboodle again!

Would definitely use again, fantastic concept and good service!

Easy, good products and friendly service . Highly recommend

Very easy and great item! Excellent communication too when I needed to contact them

Really great service!

Excellent business model. We tested out a double pram with our toddler and newborn for 3 months - realising that’s all we needed it for. Pram came very well packaged and in very good condition. Organising return straight forward - you’ve just got to keep track of your return deadline.

Couldn’t recommend enough - faultless!

Very easy to use. The product was in great condition. Would highly recommend.

Really happy with Baboodle, great communication and overall a useful service to rent out items for little ones.

Really easy to arrange delivery and collection after the rental had finished.

Fantastic service, thank you very much

I rented the Elle Tens machine. Arrived in impeccable condition and the returns instructions were very clear. Overall a very good experience. Highly recommend!

We used Baboodle when our pram went in for repair, and the company didn’t provide loan prams. Baboodle were swift, and the pram we rented was in excellent condition. It’s so nice when you ring a number to speak to an actual person rather than an automated service. Just excellent service all round, would highly recommend!