Baby Elegance Reviews 

Ordered online. Received a confirmation, but nowhere it mentioned expected delivery timeframe. A week later, no correspondence, and tracking information which was sent on the initial email said information sent to courier. Tried contacting them but no phone number so sent a number of emails. In my final one I said I wanted a refund if I hadn't heard anything by the next day. Shortly received a refund notification but no acknowledgement from any human being. Poor service, won't be trying them again.

Would give it zero stars if possible. The nuts, bolts, and screws which were included were of the wrong dimension - this damaged the cot and led to it collapsing with my baby in it, endangering their life. Tried to address this with their customer service, and they fobbed me off endlessly. Your child would be better off sleeping in a cardboard box.

Where do I start!!

Bought the Cupla duo twin pram for my sons!

Absolute garbage of a pram.

The fixtures to connect the carrycot & car seat are just trash!

The fixtures are so stiff and incredibly hard to put on, the breaks are HIT and MISS and keep jamming.
The steering of the pram is like pushing a Range Rover with your bare hands.
The rain covers DO NOT FIT.

THE AFTER SALES DEPARTMENT ARE THE WORST SO UNHELPFUL AND CLAIM NOTHING IS FAULTY WITH MY PRAM!!

How can I show fault with pictures!? It makes no sense.

Elwwww, I would touch this company with a barge pole again.

So off putting.

Great customer service in baby elegance in Blanchardstown. Staff were very helpful from start to finish.

100% recommend

I did the mistake and I didn't check the reviews before I order essential stuff for my first baby from Baby elegance. It has the worst customer service I have ever seen. Actually there is no customer service at all.I made my order on 1st of August. The same day I got an email claiming that I will receive my order (baby bubble bath, blankets, cot sheets, towels and cleva pots for freezing food) the next day.They also sent me a tracking number. Of course I didn't receive my order the next day neither the next ones. I got it 2 weeks later. During these two weeks I tried to contact them through all the possible ways (phone, emails, messenger) and guess what they were responding to my messages 3 days later. They were claiming that the parcel was shipped from them and that they will contact DPD and ask them why they haven't delivered my parcel. Of course once more they were just making excuses as I contacted DPD and they told me that they haven't received any par cel from baby elegance. They had only the ordering details, not the physical item. This was so frustrating and annoying especially when you are close to your delivery date and no one is answering. If they were honest with me and updated me with the status of my delivery from the first day I could understand the delay. But I cannot accept the fact that they were consistently ignoring so many messages and putting the blame to DPD for the delay. Don't you ever order anything from this store.Their customer service is the worst you could ever deal with. Don't leave the extreme sales that they are advertising fool you. It's better to go to any store and get these items by yourself.

problems with delivery and worst customer service ever
rude

Trying very hard to get in touch with this company. Ordered a cot mattress and other items a couple of weeks ago, no sign of it yet. No customer service phone number. 2 emails sent, no answer. Tried phoning head office several times, no reply. Baby due soon, could do with mattress!!

I made an order on December 21st with expected delivery on December 23rd despite no package arriving. With it being the holiday period i was flexible on this as these things happen, the events that followed is where i grew in frustration.

I contact Hello@babyelegance on December 29th after i didn't receive my order who said they couldn't do anything as the head office was closed until the new year. After contacting Baby Elegance stores they advised i needed to contact their customer services team through hello@babyelegance. On January 3rd i emailed them again asking about an update on my package, i had previously been in touch with DPD (whom i received an email from saying delivery was 23rd) who said they never received the package from the sender.

My email on January 3rd was ignored, i emailed again on January 5th and eventually received a reply from Jeff in the parts team who apologised, he advised the order will arrive the following day which it did.

The following day i opened the package to find out the cot mattress i had ordered was incorrect, after contacting them again i was advised that they were out of stock for the mattress i ordered and they threw this one in as an upgrade despite it being cheaper and a completely different mattress type then my original order, the fact this was sent out with out any prior notice hoping i wouldn't notice is deceitful and i would expect more from a company especially down to very basic communication.

I will not be ordering again and have requested a refund.

I have had a fantastic experience shopping at Baby Elegance. After mistakingly ordering the wrong product and following disappointment when it arrived, Jeff responded to my email quickly and set about replacing the item with the correct one. There was no extra charges incurred, not even the import tax to the UK. Jeff sent several emails to ensure I received the correct product in the right colour. Often nowadays customer service can be somewhat lacking but Jeff and Baby Elegance went above and beyond to ensure exceptional customer service. I would not hesitate to buy from them. A1 company who genuinely want to help and want to ensure customer satisfaction

Although I waited for a while on my baby bundle , I 100% understand it was due to the shop needing to get there stock in as good will gesture I was given a lovely padded great quality high chair and I love my pram so much the products you receive from this store are totally worth waiting for every single thing I have received has been fabulous quality I feel like my baby girl is spoiled it really does look elegant !! I would recommend baby bundle to anyone thankyou so much

I find Baby Elegance very easy to deal with. They are friendly in store and anything I have ordered online has always arrived quickly and in perfect condition. I will be ordering from this company again.

I've bought from Baby Elegance numerous times both for myself and lately for a gift. There's always great customer service! Would recommend!

I recently purchased the Drift Travel System from Baby Elegance and the product is sturdy, comfortable, and looks fantastic!
However, a part on the travel cot did break and I was really concerned that I would be left to pay for a new travel cot as there was no part listed on their site for replacement.
I emailed their support enquiring about getting this replaced, and not only were they very fast with responses, but they are also sending out a replacement travel cot.
I can't honestly praise them enough for their products and aftersales!
Thank you!