Babymel Reviews 

555
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I am blown away by the customer service of this company. I had an issue with a changing bag, and I had rapid, detailed, thoughtful personal responses for several days in a row, until the issue was re... Toon meer

Beoordeeld met 5 van de 5 sterren

This is my third Babymel bag and I absolutely love it! I went for the amber stroller bag this time, which is smaller than the previous ones BUT it's mighty and fits so much! I can fit 6+ nappies, wipe... Toon meer

Beoordeeld met 3 van de 5 sterren

Fairly disappointed with the Eco Convertible Backpack to be honest! It is much smaller than it looks in the pictures, I'm genuinely wondering how I will actually fit everything in it! The colour is... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Absolutely thrilled with my Lola backpack. Amazing quality and stylish. I ordered it on pre-order and was provided updates on when the stock was due. After explaining I’m having my baby next week, Lis... Toon meer

Bedrijfsgegevens

  1. Babywinkel
  2. Tassenwinkel
  3. Koffer- en tassenwinkel
  4. Kinderwinkel
  5. Reisartikelenwinkel

Geschreven door het bedrijf

An award winning range of changing bags and accessories. At Babymel we believe becoming a parent doesn't mean you have to compromise your style. So we have lovingly designed a range of changing bags for the modern parents of today. Oh, and we also have awesome backpacks and accessories for your mini-fashionistas! We also offer free delivery and returns to UK, EU and US*


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

555 reviews

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3 sterren
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4,5

Alle reviews

(555)

0 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Well designed, but doesn't last

We were given the George eco Changing Backpack Grey for our little one. In the beginning I was very happy with it. It is well designed, has all the pockets I needed to keep everything organised, and worked great. However, in less than 2 years the carry strap, then one of the shoulder straps completely broke. The stitching came undone and rendered the backpack useless.

I like to think we are gentle to average users. We definitely did not abuse this bag as after almost two years it still looks good. But given the cost of this bag, I would have expected more from the product. We would have been better off purchasing a 'regular' backpack, which from my experience lasts 4+ years.

I am sorry to leave this review, as the bag served us well when it worked, and generally looks good even after 2 years. But unfortunately when it did start to show any sign of age it quickly became unusable, well before the time it should have.

19 juli 2022
Review zonder uitnodiging
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Antwoord van Babymel

Hi Stacie, thank you for your review and feedback. We're so sorry to hear that your Babymel backpack's straps broke. I wished you had contacted us at the time the issues arose as we pride ourselves on our customer support. Thank you again for your kind words and honest feedback,
Babymel customer service

Beoordeeld met 5 van de 5 sterren

Amazing company!

Second bag I have purchased from babymel and I have been in love with both! Always has discount codes, communication is great, delivery is fast! Cannot fault them :)

17 juli 2022
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Antwoord van Babymel

Thank you, thank you Ellie!
Babymel customer service

Beoordeeld met 5 van de 5 sterren

Good purchase

Highly satisfied!!

15 juli 2022
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Antwoord van Babymel

Thanks so much for leaving us your review,
Babymel customer service

Beoordeeld met 2 van de 5 sterren

The bag is just a lot smaller

The bag is just a lot smaller than I thought it was, the contact from the store has been brilliant just not at all what I expected.

13 juli 2022
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Antwoord van Babymel

We’re so sorry you’ve been disappointed with the size. The Amber stroller bag, is described a compact bag; for quick trips to keep your baby essentials to hand. Look out for an email from us, Babymel customer service

Beoordeeld met 5 van de 5 sterren

Requested by my daughter as a gift

Requested by my daughter as a gift. It will be used for my new grandson then as her Doctor’s bag when she returns to work.

9 juli 2022
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Antwoord van Babymel

Thanks so much Carol, and great to hear of the extended use, fantastic!
Babymel customer service

Beoordeeld met 5 van de 5 sterren

Babymel is an exceptional business!

I had been researching for a while for our next baby changing bag and knew I wanted the backpack style. After a lot of searches, Babymel kept popping up with the most gorgeous styles and the price range I was looking for. So I decided to go for it!
What spurred me to purchase was a trip to Center Parcs; our existing changing bag had a broken zip (which broke a few times!) Of course leaving ordering to the last minute (I also didn't qualify for next day delivery) I emailed Babymel to see if my order could be expedited, being more than happy to pay extra.
Lisa Collins the Customer Experience Manager displayed the utmost excellent of services I cannot thank her enough for not only responding so quickly, but getting the bag to me in ample time for the trip like it was no effort at all. Such personable and quality customer service nowadays is rare, and for that I am even more grateful for Lisa's actions.

I would highly highly recommend Babymel for it's fabulous products and customer experience!

6 juli 2022
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Antwoord van Babymel

Aghh, thanks so much Dina! It’s so lovely when customers like you take the time to write such a wonderful review. Lisa is fantastic we agree 😊
Babymel

Beoordeeld met 5 van de 5 sterren

Great kids rucksack

We wanted a fun but relatively inexpensive rucksack for a 7yo. Thus was a great solution and came promptly. Seems to be well made.

We bought the smaller size initially but those are very small, and the rucksack for older kids is rather large. So constructive feedback might be to offer a size in-between for kids who have quite a few bits to carry on field trips etc, but not yet the shoulders of a ten year old to carry them on.

3 juli 2022
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Antwoord van Babymel

Thanks for the feedback and great review,
Babymel customer service

Beoordeeld met 5 van de 5 sterren

Great bag

Great bag, practical.

3 juli 2022
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Antwoord van Babymel

Thanks Jean for taking the time to leave us your review,
Babymel customer service

Beoordeeld met 1 van de 5 sterren

My order still hasnt came which is been…

My order still hasnt came which is been 1 month now I haven’t received any massage back I’ve texted you guys so many times
I want my money refund please refund my money back i cant wait no more for the bag

2 juli 2022
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Antwoord van Babymel

Thank you for your order and for taking the time to leave a review. At the time you ordered the Amber Stroller Organiser, you were advised that this was available to buy as a pre-order and that delivery would be made in Mid-July. We received two emails from you regarding your order, both of which were responded to promptly. We can see that your order has been successfully delivered by Royal Mail. We hope you're pleased with your Babymel, however, please don't hesitate to get in touch if we can be of further help at any time.
Many thanks,
The Babymel Customer Care Team

Beoordeeld met 5 van de 5 sterren

Great quality and stylish bag

Great quality and stylish bag for both parents. Love how the strap converts yo wear two ways.

29 juni 2022
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Antwoord van Babymel

Hi Claire, thank you! Yes, the convertibility is so useful, so pleased you love it,
Babymel customer service

Beoordeeld met 5 van de 5 sterren

Great product

Great product, looks so stylish and it’s also light and practical.

27 juni 2022
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Antwoord van Babymel

Thanks so much Adelina,
Babymel customer service

Beoordeeld met 5 van de 5 sterren

Perfect service

Perfect service, speedy delivery and well packaged.

27 juni 2022
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Antwoord van Babymel

Wonderful to hear! Thank you,
Babymel customer service

Beoordeeld met 5 van de 5 sterren

Great choice of nappy/baby bags...

Great choice of nappy/baby bags.... just the styles I was looking for and they even delivered it to me overseas at no extra cost - not even much larger companies offered this and either wouldn't deliver to me at all or would only do so with extortionate delivery costs. Would definitely recommend and shop again. Thankyou!

16 juni 2022
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Antwoord van Babymel

Thanks Maxine, sometimes the small companies have to work harder:) We really appreciate your review, it means a lot!
Babymel customer service

Beoordeeld met 5 van de 5 sterren

I really like the Lola Backpack and…

I really like the Lola Backpack and Amber Stroller Organsier. Both are very lightweight but offer a lot of storage space. And they look so good.

15 juni 2022
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Antwoord van Babymel

Wonderful to hear Ana, thank you for your review,
Babymel customer servce

Beoordeeld met 5 van de 5 sterren

Good quality bag

Bag is spacious and it feels like it will last. Straps are very comfortable and the little pocket for phone and keys particularly handy.

13 juni 2022
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Antwoord van Babymel

Thank you Ana, we really appreciate your review,
Babymel customer service

Beoordeeld met 5 van de 5 sterren

Really happy with my purchase

Really happy with my purchase. The item was great value and my son loves it.
Good dispatch and delivery time too.

5 juni 2022
Logo Babymel

Antwoord van Babymel

Thanks for your review Lizzie,
Babymel customer service

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