Babyplanetonline Reviews 

As soon as we walked in, all staff were very helpful in answering questions and demonstrating all the prams, Aysha was amazing and helped with all of our enquiries, amazing sales and a great place to shop for your little one, highly recommend!

We had a great experience in the Derby store today. Ellie was really helpful talking us through all of the different travel systems - we had no idea before! We purchased what we feel is the right one for us and were really happy with the service.

Shocking service. Absolute scam.

We bought a pram and car seat from the baby show and were told it would be able to be delivered after 3 weeks.

It’s now week 9 and our baby could come at any minute and they keep telling us that the delivery will be arranged within a week.

We spent 1300 pounds and the customer service has been shocking. I asked to speak to someone to lodge a complaint and I was told I was lucky they had even responded to my email.

Swerve this company like the plague. They take advantage of soon to be parents and don’t follow through with their promises.

Scammers.
If I could leave less than 1 star I would.
Items showing in stock or with a specific lead time but not sent out and no communication from them.
Facebook reviews are appalling and all say similar.
AVOID this company at all costs. They should not be in business whatsoever.

Hannah served us at the babyshow, she was very informative and gave us a great experience

I made the mistake of attempting to order the snuzpod studio travel bag on the 18th March. The order has still not been dispatched.

The customer service is abysmal. They have ignored my request for either the shipping fee to be refunded or for the order to be cancelled.

Don’t bother ordering from here.

Ordered 3 items at the beginning of March, all of which stated 7-10 days delivery. After radio silence for 11 days I finally received an email saying one of the items is now expected in April but didn’t tell me specifically which item. Once they got back to me about which item it was I asked for a refund and to ship the other 2. This took 5 days for them to confirm, then another 3-5 days for refund to appear on my account. After another 12 days of silence the remaining 2 items still hadn’t been shipped, so have had to ask for a refund on those too.

Very disappointed in their lack of customer service particularly after having used them before with no issues, won’t be using them again!

Extremely helpful and attentive staff, was able to explain differences in different items and special features. Felt that the whole process was tailored to our family and what we were after. Special thanks to Sal who made both us and our little boy feel at ease and welcome through the process.

Sarah at icandy was really helpful and kind. Great service!

Donna was so helpful at the baby expo in Surrey. Her and her colleague was crowded with guests on the day non stop speaking to people and still gave us all the time we needed and helped us land the best baby carrier choice

Excellent demo of iCandy Peach 7

Sarah was very Easy to talk to and very helpful

Sarah was such a great help with helping us pick out our travel system!

Stacey was so lovely and patient with our indecisiveness and would really recommend her to any other people

We came to the sandown baby show today and met Sarah, she was such a pleasure and was really supportive of our needs. She’s a great asset to your team

Donna was amazing helping us with our carrier for our first baby - highly reccomend

Bought a babybjorn carrier at the sandown show Donna was incredibly helpful and knowledgeable about the product

Donna was amazing! So kind and patient and really helped me understand what I needed.

Really poor service. Delivery was delayed, told us it will be delivered on a specific date, had to call as no updates on delivery given. They then informed us it will be delivered next week. Unprofessional company would never use again

I just want to preface this by saying we have previously had wonderful experiences with this company, hence using them again. However, really saddened that this experience has just not been the same.

Order was placed 16 days ago; I have had no communication regarding my order - whether it be from BabyPlanet themselves or any tracking information etc., other than one of my emails that had been replied to telling me that my order would be here by the end of last week - it did not turn up. I have since emailed/called/messaged on Instagram, on more than one occasion, and have had no reply.

Previous orders included a pram and nursery furniture set and I could not fault the service - this one was merely a range of moses basket bedding and a play mat so you'd think delivery would be more simple - however, baby's arrival is imminent and I'm still awaiting my items over 2 weeks later, with shoddy customer service and quite frankly, awful communication. Such a shame!