Babyplanetonline Reviews 

We ordered a car seat online as the lead time promised a delivery in 2-3 day maximum, lone behold the car seat turned up nearly 8 days later leaving us in a situation where we were unable to safely transport our baby. After numerous phone calls and emails no one was really able to help and provided excuse after excuse. This isn’t the first time we’ve had this happen either we ordered a travel system from the baby show and again promised lead times weren’t met meaning we nearly didn’t have a pram for our newborn. Don’t believe all the 5 star reviews a lot of them are fake. If you want a real idea of the company look at the negative ones this will give you an idea of who you’re buying from.

Amazing store with such lovely stock. Thank you for all the help choosing all we needed. Really appreciated and you are so knowledgable.

Terrible service.
Ordered a little green sheep moses basket a month before baby is due with delivery stated as 7-10 days. Then when asked why status of order hadn't changed after 10 days I get told that the manufacturer has told them its unavailable. Funny the manufacturer has just dispatched the same one with next day delivery but at £20 more. I'd advise everyone to avoid as who needs the added anxiety when trying to prepare for the babies arrival.

Roul shared his good knowledge of the products and helped us compare our shortlisted choices. He made our selection much easier, a wonderful polite gentleman.

I placed an order for a Cybex seat on 26/01/2026 and weeks later I am still waiting with no clear delivery date.

Tracking shows the item stuck at a depot, yet no one at Baby Planet can explain where the order actually is or when it will arrive. Every response from customer service simply asks me to wait another 24 hours instead of providing a real update or solution.

This level of service is completely unacceptable. Customers should not have to chase a company for weeks just to find out where their order is.

Very disappointing experience and I would not recommend ordering from here.

Sarah attended to us at the Leicester branch. She was so helpful and gave us a lot of advice and information as we were shopping for twin items. Would highly recommend taking a trip down to baby planet!

Sarah from baby planet was absolutely amazing! She was very knowledgeable and helped us find the perfect iCandy Pecan pram. Thank you so much.

Kind regards,
Uyi and Kayleigh

Sarah was absolutely fantastic at the baby show! So lovely and knowledgeable- sold it to me! Thanks Sarah!

We was at the baby show today and we was helped by Emma and she was absolutely fantastic so knowledgeable,friendly and patience and would highly recommend her to any anyone looking for guidance. Thank you again Emma you star. looking forward to my new bundle of pram and car seat

Emma was great, with so much choice at the baby show today with prams to pick from. My sister has a back problem due to having a broken back 20 years ago. EMMA helped my sister pick the right pram, right car seat. She didn't rush her, she took her time explained everything, answered all her questions. All while being polite and very helpful. Emma really is a great asset to the baby show today. Sold Joolz Aer2 bundle sold. Thank you Emma

Was served by Sarah at the baby show in excel . Legend! Demonstrated everything we wanted to know about an icandy pushchair and we ended up purchasing a pram that we really liked. Thanks so much Sarah!!!

Sarah in the show has made a great and quick example of how to use the pram and showed us within 30 seconds how the pram can be folded and tucked away

Sarah from the icandy pushchair stall was amazing

purchased a lovely cot from our amazing host sarah. she was amazing at demonstrating and answering all our queries and super good at selling.

Donna was absolutely amazing sorting us out with a baby carrier she was amazing and so helpful thank you again Donna for all your help today

Annette on the Cybex stand was amazing. Explained everything and demonstrated how to use all the different products. We ended up buying a full pram system for twins. The offer on the day was also good, saving approx 15% off the usual price.

We attended the baby show and was assisted by Sarah to buy a pram and car seat. Sarah was extremely helpful and explained the options and differences between a few brands a long with demonstrations. We are really happy with our purchase. Fantastic customer service. Thank you

Had great experience at baby show at excel with Emma - she helped me get a brilliant bundle of all the essentials - thank you Emma!

Outstanding customer service. From placing an order for a travel system to receiving it. The team at baby planet initiated contact with me as there was an issue with a discontinued pram model.They resolved the problem and regularly updated me via email. I love my new travel system and I can't thank you enough. Highly recommended, will use this company again.

Ordered a car seat advertised as 7-10 day delivery. Not received over a month later and now chasing for a refund. Unable to get through on phone just rings out and no email response - avoid this company at all costs. Terrible.