Babyplanetonline Reviews 

Horrendous experience. We ordered a travel system at a baby show. Unfortunately complications during pregnancy meant we needed to move delivery of the travel system forward. BabyPlanet claim DPD lost one of the four parcels. I accept this happens. What I don't accept is being told the missing parcel would be with us in 3-4 days and actually takes 2 weeks and customer care telling us we can use the car seat without the base. Had we followed this incorrect advice we would not only be breaking the law but there could have been catastrophic consequences. This held up our discharge from hospital and unnecessary stress. Avoid BabyPlanet and support local independent retailers!!

Ordered an item via a baby show but missed the 7-day grace period (by 2 days) for a refund so ended up with a credit note. Tried to order some items, and after 6weeks of chasing I still hadn’t received the items, all I got was “We are chasing the order with the Supplier”. I could have gone straight to Amazon to have the items delivered next day…

My whole experience with Baby Planet has been really good and smooth.
Yasin always replied promptly either via email or on the phone any queries I had throughout the purchase.

The product was delivered on time.
We are extremely happy with the Mamas & Papas Ocarro bundle. Very good quality at a very good price.

Really disappointing experience. I was initially told having called after 2 weeks that my item would be dispatched the next day and that I would receive shipping details, only to be informed days later that all three items were no longer available. The lack of clear communication and the delay in updating me was frustrating, especially given the urgency of my situation.

There was no updates provided during the two weeks after purchase on the status and the overall process lacked transparency through the my account section. While I have now requested a refund, the experience has left me feeling let down. I hope the company improves its communication and manages customer expectations better in future.

Poor service.

Ordered a wardrobe in December 2025 but only part of the order arrived in in January 2026. That was 4 weeks ago. 8 calls to Baby Planet later, I am still awaiting the rest of the wardrobe; I can't build it or sell it so I am somewhat stuck.

Last week I was told the delivery would be 13th February. I call up today to check and the Spare Parts team tell me that I was given false information by Chenai in the sales team. Ultimately it seems like the teams aren't joined up.

Would recommend avoiding this company.

Absolutely excellent customer service!

I was really impressed by BabyPlanet at the Baby Show in Kensington Olympia. Their sales staff were very informative and didn't push anything onto you. As a result we ended up buying the Cosatto Wow 3 everything bundle with a few added extras (the heated mitts are a must).

They use DPD as a delivery service which is always a bit hit and miss. On our delivery date only 5 of 7 packages turned up. I called and the customer service team checked on the order and gave reassurance and updated timelines for the outstanding items. At 8 months pregnant this was incredibly helpful for my stress levels!

We had a small part missing from our changing bag. I didn't hold out much hope for getting these. However, the customer service team were exceptional - speedy responses, a few quick questions to clarify the specific item missing and ensure it was the right product for the replacement part and a seamless reorder from Cosatto straight to my door. The customer service team handled everything and updated over email.

Many thanks! Would highly recommend and will be buying from them again.

Took my order a month to arrive despite the website saying it was in stock, after hounding all customer services and asking for a refund, they claimed it had been shipped when it definitely hadn't. Then when order finally did arrive it was missing an item. Miraculously was sent out a few days later after I requested a refund for the missing item.
Would not recommend, especially if you need the items soon.

If I could rate this company a zero i would.

Lead time for my order was longer than stated on their website, requested order to be cancelled and a refund to be provided.

Cant ever get hold of anyone over the phone and emails are not responded to.

Do not order from this company. Still waiting for a refund to be processed over 11 days after the request and 24 days since order has been placed.

Terrible Experience all round!
Ordered, delivered a couple bits of it a few days later. Had to chase and chase to get the rest. They couldnt care less. Other bits arrived weeks later in a box that looked like it had been dragged here. Unsurprisingly it was broken, when i went back to them again they just fobbed me off to Mummas and Papas to get it sorted with them. Cant advice you enough, go direct to M&P, its more expensive but atleast you get the item, in good time and in one piece.

Website says 1-3 working days, been 8 working days and haven't received product. Rang last week and they said it would be delivered early this week, that date has been and gone so called again and now they're saying next week. Who knows if it will ever turn up. Terrible communication and misleading delivery info and no product received.

Two orders both with missing items. First order missing one unit (ordered 2) of an item. Second order missing 5 out of 7 items. Reported on day of delivery and a month later, chased over 10 times and still being told please wait 24 to 48 hours. With a baby due next week it’ll be a chargeback on the credit card. Really poor service.

It is hard to reach customer service and even if you do, it takes ages to resolve an issue. Also, to return a parcel will cost you lots. Avoid ordering at all costs.

Terrible, avoid ordering online at all costs unless you like chasing customer services when your item hasn't arrived after a month and you can't get hold of anyone. Refund me please.

Zero issues with the pram we ordered, cheapest we could find online and delivered in the timeframe.

Ordered a mamas and papas pram, arrived promptly and all completed, thank you

A month has now passed and no sign of delivery and our request for a refund is being ignored. We were contacted to say that the courier did not collect the crib we ordered but that they would arrange for special delivery Saturday 24th Jan - the weekend came and passed and of course no delivery and no acknowledgement of our request for a refund. Over £100 of our money is being held that we need back to purchase a crib from another supplier.

We purchased a cybex product through them which arrived and was faulty (not a small fault, it was literally broken and pieces loose which shouldn’t be).

We contacted them, gave video and picture evidence as requested, and have been ignored for 2 weeks and constantly told it’s with cybex and nothing to do with them.

For anyone pregnant or expecting, do not order anything from here which is critical for your birth. You’ll be let down and just ignored if there’s any issue.

Ordered our moses basket over 2 weeks ago, online saying delivery within 10 days to 2 weeks. Literally heard nothing from the company after ordering. Sent an email to find out when it was coming, no reply. Spent an hour on the phone waiting to speak to someone to be told the item is out of stock and they dont know when they will get more. The items I ordered are still being advertised on their website with the same 10 days to 2 week delivery.
Requested a refund and finally got this today. Luckily I have time before my baby is due otherwise id have been left without a moses basket. Pregnancy is stressful enough without having to worry about issues like this!!!

Total SCAM this website. Placed an order 2-3 weeks ago. Emailed them a few days ago for an update as I have heard nothing was told it was delayed and to wait another week then today they email me saying the product is not available?! They have taken my money gained interest off it for nearly a month and now left me with nothing. I now need to try and pursue a refund that will likely take another week and then go to a reputable website to purchase the same product. Don’t touch them. Look at the other reviews this is a wide spread issue they are a total SCAM! Shop elsewhere.

Appalling online service.
Placed an order from this website 10 days ago. I was informed that delivery would be between 7 to 10 working days. I hadn’t been updated of any progress of my order on the 9Th day so I telephoned customer services for more information. That evening I received an email stating that my order was now with YODEL. For the next 2 days there was no further update from Baby Planet or YODEL. I had no option to call customer services once again to ask what was happening to my order.
Then came the email.
‘ Dear valued customer. We have just been notified that the order you placed is no longer in stock’.
I was very upset and very angry as I required this order quietly urgently.
1) wasn’t informed that my order was not in stock when the took my payment.
2) why was I given a tracking number from YODEL when the order hadn’t even left the warehouse.

I shall never use or recommend this website to anyone with this appalling customer service. Shame on you BABY PLANET