Baker Ashley Solicitors Reviews 

727
•
TrustScore 5 uit 5

4,8

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Beoordeeld met 5 van de 5 sterren

I had a great experience with Baker Ashley, who completed my property purchase in just under 3 months. The dashboard is updated regularly so I didn't have to chase for updates, and when I did have a q... Toon meer

Beoordeeld met 5 van de 5 sterren

I used Caroline and Sam for our recent house sale and purchase and the service was amazing. They looked after me right from the start and right to the end, ensuring I was kept updated every step of th... Toon meer

Beoordeeld met 5 van de 5 sterren

Baker Ashley were great during our whole experience, Andie was brilliant and Natalie too. Always answered our questions and queries quickly and kept us updated at all times. We couldn’t fault them, we... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Debi and Andrew were brilliant with the whole conveyancing process for our first house purchase. We had numerous issues (not their fault) however they always kept us updated and in the loop. They help... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Juridische dienstverlening
  2. Advocaat vastgoedrecht
  3. Arbeidsrechtadvocaat

Geschreven door het bedrijf

Excellent solicitors firm for conveyancing and employment law services


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

727 reviews

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4,8

Alle reviews

(727)

23 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Buying a new home

The team at Baker Ashley Solicitors were very professional and friendly.
We were kept up to speed on all developments throughout the process of buying our new home.
Thank you for all your hard work 🙂

27 juni 2025
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Beoordeeld met 5 van de 5 sterren

Great customer service, quick responses

I used Nikki and Joanne for my purchase of my first home. Throughout the process, they kept me updated, were timely in responding to emails and were great at explaining things that I was unsure of. The Hoowla app used was helpful for keeping track of the process, there were a few hold ups along the way but I don't think these were due to Baker Ashley, but rather the property management company! All in all, a very positive first purchase experience and I am very grateful to Joanne and Nikki for their patience, care and time.

8 juli 2025
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Beoordeeld met 5 van de 5 sterren

Baker and Ashley in Pontypridd - the Gavin and Stacey of Conveyancing !

Sam and Caroline made an amazing, polite and professional team to guide us through the labyrinth of selling and buying our houses. They successfully organised completion on the same day and maintained excellent, friendly contact throughout the whole process. Thanks Sam and Caroline !

2 juli 2025
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Beoordeeld met 5 van de 5 sterren

Excellent Team

Excellent Team, great and timely delivery. They are always reliable.
Thank you guys, I will recommend you to family's and friends.

24 juni 2025
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Beoordeeld met 5 van de 5 sterren

Excellent

Excellent solicitors I used Sam and Caroline to move house and they were brilliant. Talked me through every stage of the process. Replied very quickly to messages and emails and gave me good advice when the sellers solicitors were messing around. They chased them up everyday until everything was sorted and answered.

19 juni 2025
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Beoordeeld met 1 van de 5 sterren

Very poor customer service

I was and continue to be extremely disappointed at the overall performance of the staff & team in general.
You have to constantly chase for information and the lack of responses to emails and follow up emails is frustrating. If I ran my business in this manner we would be bankrupt in a matter of months.
I will not be using them again.

25 juni 2025
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We are sorry to hear you were unhappy with the service. Upon reviewing the file, it does seem that there was good communications throughout the transaction. The transaction itself was not straight forwards, and we can see that our team have worked very hard for you, so this review does not accurately describe the whole transaction. I can see that you are frustrated with correspondence after your transaction completed and a pre-completion query on SDLT which we accept could have been handled better, and for which we apologise.

Beoordeeld met 5 van de 5 sterren

Positive experience

We used Bake Ashley Solicitors’s ( Joanne and Nikki) to sell our property. After a rollercoaster sale we finally completed. The ladies went above and beyond to get my property through and I couldn’t thank them enough for handing the sale with care and respect. They updated me every day. Forever grateful I got wonderful Solicitor’s to handle my property. Cannot recommend them enough , thank you ladies

16 juni 2025
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Beoordeeld met 5 van de 5 sterren

I have had very pleasant experience…

I have had very pleasant experience with Baker Ashley Solicioy. Nikki and Joanne have been exceptionally professional and patient to work with. Very responsive and helpful , Although it was a difficult case, but Nikki and Joanne have been very helpful !!

19 juni 2025
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Beoordeeld met 5 van de 5 sterren

Baker Ashley solicitors

Had a very positive experience with Baker Ashley solicitors. They handled the sale of my house very efficiently, and at times it was very challenging. Loved using the Hoowla app to load documents, and requesting updates on my case. Also it was very easy to communicate with them. Very special thank you to Joanne and Nikki .

3 juni 2025
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Beoordeeld met 2 van de 5 sterren

Always be careful and be in control of what is being done

The attitude to deliver effective and efficient service is lacking!!!

2 juni 2025
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Dear James. We are unable to identify you from your review. We would very much like to be able to look into this matter and would be grateful if you could get in touch to let me know your full name / property address: andrew@bakerashley.co.uk thank you

Beoordeeld met 2 van de 5 sterren

Unresponsive to emails and calls

Seeing all the positive reviews, I was disappointed at how unresponsive the team were. I can only assume they have too big a case load as emails went unanswered, including email chasers and phone calls, for weeks. I got the impression if it wasn't your case's turn, they'd ignore you until it was.
I didn't go through with the purchase of the property for other reasons outside of everyone's control, but I'll be going elsewhere for my next purchase.

1 mei 2025
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Thank you for your comments and we are sorry to hear you were not happy with the level of communication. It appears that you pulled out of the transaction due to issues with the roof of the property you were looking to buy, and the lack of responses from the vendors solicitor. However, we do accept that on this matter communication could have been better, for which we apologise.

Beoordeeld met 5 van de 5 sterren

Debi and Andrew were brilliant to work…

Debi and Andrew were brilliant to work with during the sale of my house and my onwards purchase. They made the process feel manageable thoughout, by answering queries quickly and communicating things in an easy to understand manner. The price they quoted for the service was highly competitive, which was also attractive. I would highly recommend their services.

6 juni 2025
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Beoordeeld met 5 van de 5 sterren

Professional & Capable Solicitors

Recommended to us by our existing legal provider for some specialist HR work and they did an excellent job.
Personal, professional and sage advice and a quick turnaround with special thanks to Sophie and Cerys...We will definitely be using them in the future.
Many thanks

30 mei 2025
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Beoordeeld met 5 van de 5 sterren

Great experience

excellent and friendly communication from Caroline and Sam throughout, and also clearly had our best interests in mind. They helped secure a preferable exchange and completion date, and everything went through without a hitch.

2 juni 2025
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Beoordeeld met 5 van de 5 sterren

Was very happy with the service

Was very happy with the service, they even made it easier for me to get information and documents sorted!
Would happily use them again and recommend them!! Thank you!

23 mei 2025
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Beoordeeld met 5 van de 5 sterren

Brilliant service from start to finish

Brilliant service from start to finish.
Staff are brilliant, helpful, friendly
Responses to questions was very quick.
Would recommend to anyone.
Thank you guys for helping me buying my house.

23 mei 2025
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Beoordeeld met 5 van de 5 sterren

Customer service at it's finest.

This company should receive an award for customer service. They simply are fantastic. Andrew, in particular, is such a nice guy and so helpful. The house buying process is stressful enough but he communicated everything clearly and efficiently. It was an absolute pleasure to get to know him.

20 mei 2025
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Beoordeeld met 5 van de 5 sterren

Amazing Team

Amazing Team. Debi and Andrew looked after our case (selling our home and buying new house) excellent communication skills , regular updates , always reachable answered queries by phone or email within min . very professional and courteous . we recommended them to family and friends. very reasonably priced too considering the outstanding quality of service they provide.

13 mei 2025
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Beoordeeld met 5 van de 5 sterren

Excellent service

I was a cash buyer buying a small flat from the executor of the previous owner. It had all the markings of being a straightforward case, with a quick completion expected in March/April. In the event, difficulties on the seller's side caused a number of problems and delays, but Sam and Caroline dealt with them smoothly, kept me fully informed, and completed the purchase by my absolute deadline of 1 May 2025.

1 mei 2025
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Beoordeeld met 5 van de 5 sterren

Definitely would recommend

Definitely would recommend. Joanne and Nikki + Team were very comprehensive and efficient helping me with my conveyancing case. Responded quickly to any questions and transparent throughout the whole process. Thank you so much!

25 maart 2025
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