B&M Waste Services Reviews 

Josh Waters handled my enquiry and new contract with great efficiency and promptness. I am hopeful that colleges will provide similar services.

We gave notice to termination our contract at the required time, 5-6 months before expiry, sent by recorded delivery to the Head Office however they are disputing this (saying it was late - it wasn't) and trying to tie us in for another 2 years!

B&M's termination and automatic renewal clauses are very onerous compared to their competitors and could easily be argued to be unfair under UK law. We were not made aware of these and this is part of the reason we are leaving.

In any case, they're simply not very good at what they do so go elsewhere.

I wanted to say that without the phone call from Alice See I was leaving B & M / Panda waste. Poor communication, random collections at 1am, missed collections and then turn up without telling us, were common issues we faced. And when I messaged on the website I never had an acknowledgement - certainly not in the 5 working days as the state!
Alice looked at the call logs and put things in motion to move forward positively

The overall service and communication of changes when they occur is absolutely spot on. For any questions I have, there is always a direct line for me to speak to someone and get the answers I need.

Issues occur very rarely and when they do it is dealt with appropriatly and in a timely manner.

We feel looked after and regular check ins by our account manager takes place with an emphasis on improving so we never feel like we are left to it.

Tommi - On behalf of American Golf

If you just need someone to the job and be reliable- don’t use B&M. It feels like my second job is to tell them how to do the most simple tasks; I have had more back and forth with B&M over missed collections, unknown bin location (they’ve been kept in the same place since they took on the job) and overcharges than I have with some of my own suppliers in my own industry.

I would trust the cast of Chicken Run to get the job done better than these guys.

Hi

Angela was very efficient in sorting out a new contract for us.

Its the account management that sets B&M apart from the rest. Jenn has been a contact for 10 years now and its the trust that I put into the relationship that keeps me ensuring B&M are the waste supplier for us.

Its the people really, and engaged and willing people always deliver great service. Even when there is a blip, which can happen for numerous natural reasons, it's the response that makes all the different.
The culture to deliver great services is role modelled by my account manager Jenny, and then across all the teams I come into contact with. Great Customer Experience.

Highly recommend B&M Waste, our account manager Jenny Lawrence is a great support to our business, providing tailored training + guides on all things waste, she meet with us regularly to help us achieve our sustainability goals.

B&M have been great throughout our contract, very responsive and always there for support. We have an amazing account manager in Jenny (Lawrence), nothing is too much trouble and always there for support

I received excellent service from Alice when setting up our new contract. She was friendly, efficient, and incredibly helpful in answering all my queries. Everything was explained clearly and handled quickly, making the whole process smooth and stress-free. Really impressed- Thanks Alice!

I recently requested a review on my account, the agent Josh Waters was excellent, really helpful, supportive and professional. He understood the needs of our business and was able to offer a significant saving. Delighted with this level of customer service and it was a huge factor in my continued use of the company.

Angela dealt with my query promptly and efficiently. It's what good customer service looks like. Happy to continue to use B&M/Panda as our waste management provider.

HI ALL. THIS IS MY EXPERIENCE WITH FLETCH AND BM AND FINALYLYPANDA.
THEY ARE REALY REALY POOR SERVICED AND WORKERS PEOPE

WHAT HAPPEN WAS I HAD CONTRCT WITH THEM 2YEARS FOR A COLLECT OUR BINS EVERY EACH MONDAY. AFTER SIGN START PROBLEM. NO ONE COLLECT TO BIN ROUTINE LIKE A ON IN OFF.

THAT MEAN IS THEY ARE COLLECT ONE WEEK OTHER WEEK IS NOT COLLECT.

I AM FINISHED LAST ONE YEARS LIKE THAT PROBLEM.

I AM TRY TO CONTACK WITH WHAT MY ISSUE WHY NOT COLLECT TO BIN. NO ONE BACK TO ME NO ONE ANSWER TO ME BY EMAIL. EMAILED TO CLAIRE OLDFIELDHOUSE AND EMAILED CREDIT CONTROL AND SHRIJA KRITI SO MANY EMAIL TIMES EMAIL THEM

ALSO I WAS PHONE CALL THEM HE IS BAME IS SHOUN AND LEWIS AND CARLIE AND BRAIM. SOOOO MANY TIMES NO ONE RESPECT. WE HAVE STILL PAY THEM.

FINALLY CHRISTMAS NO ONE COLLECT OUR BIN. I WAS CALL THEM AGAIN AGAIN 0330 123 4100 AND ALSO 0114 244 50 06.THEY ARE TOLD ME AGAIN OOO APOLIGISE WE WLL COLLECT TO BIN FOLLOWUNG DAY SORRY. AND TODAY IS 9TH JANUARY 2026. OUR BIN IS FULL AND NOTHING TO COLLECT AND THEY ARE STILL SENT TO US INVOICE BILL FACELES REALY

WHAT I WANT TO SAY SOME SMALL BUSINESS PEOPLE LIKE ME BEFORE THE A SIGN CONTRACT WITH THEM THINK DOUBLE AND DOUBLE.

AFTER THIS REVIW I LL CALL THEM AGAIN PLEASE COLLECT TO BIN I LL ENQUIRES AGAIN. I AM SURE THEY WILLSAY AGAIN APOLIGISE WE WLL COLLECT SOON AS POSSBLE

NEXT STEP IS LEGALY WLL GO LOCAL COURT ALL WITH MY PROOF EMAIL AND PICTURES AND PHONE CALL ALL WITH RECORDS STOP CONTRCT

PANDA FLETCH BM VERY VERY POOR SERVICES

I was assured that I would be getting a first rate service and that their quote would be sufficient for my needs. I signed up for two years.
Didn’t read the small print as a busy person running a small independent restaurant. They automatically renewed my contract and my prices went through the roof with fines for every collection, even though my output had reduced. Sometimes they didn’t show, presumably when they were drafted in to help out the situation in Birmingham. I was never credited for no shows, but I was fined for being over weight the following week. And now when my business has had to close they are charging me a termination action fee because I didn’t give them the right notice. Four years I have been with them, but they’re charging me a 40% termination fee as I was half a month into the next contract. Appalling lack of understanding for small businesses

I was contacted by Josh Waters who responded to my questions quickly and he answered what I wanted with no waffle. The service I received was outstanding and I would like to thank him for the work and the savings he has negotiated for our business also.

STAY AWAY - Signed a contract with them at the start of december and was told i will have a GUARANTEED delivery of all our bins on 24/12/25... they didnt arrive, contacted the sales guy several times Brian Kerogoi who just gives me the same answer "i havent heard back from them yet" ..... its now 5th january and no sign of any bins, restaurant is backing up with waste... the sales guy told me "can you not just store the waste inside the restaurant" WOW! .... called him again twice on his mobile and calls rejected, so called the sales line and mysterious brian answers .. telling me the same story.... puts me through to customer service, the line drops....

absolute waste of time

I have been with B&M waste for a number of years. I have found them to be a very accommodating and helpful company to work with. Josh waters in the customer service team was brilliant. He understood our needs as a company and tailored a package that suited our requirements. Josh was very responsive and did this in a very timely manner. Excellent service!

Shockingly bad customer service from Clare Neil. Extremely abrupt and unhelpful when answering questions. I was left feeling uncomfortable and took my business elsewhere.

Tbh when first joining B and M it wasn't a smooth operation as the guy who got us to join left and he had agreed certain terms but it wasn't followed through. At this time I had lost my mother abroad so was away a lot too so things were more difficult to deal with when you are grieving. We were wondering whether to go back to another company however I thought one last try and see if I could speak to someone who genuinely cared about keeping our business and making sure we had a point of contact. Gratefully the lovely and understanding Angela Drinkwater was the lady who contacted me and made me feel at ease straight away. She gave me options to suit our situation and also helping us with the right service & price

After returning from abroad I needed to sort extra service and was transferred to Manchester depot where I spoke to a very helpful lady in customer care who had time for me & with the help of Angela was able to sort what we needed in the most professional & helpful manner

As customers we know prices are very different to when we started 26 years ago however knowing we are paying the best price to suit our needs makes us feel at ease. In the 70s we got paid for our food waste! How things have changed

Thank you for making the process as least stressful as possible!