M&S Credit Card Reviews 

3.404
TrustScore 4 uit 5

4,0

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Great crédit card company. Good communication & kept up to date with account regularly. Can lower credit card amount anytime if I choose. Not consistently bombed with meaningless, pointless emails & t... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

I’ve had my M&S card for many years and haven’t had too many issues with using the M&S Bank app other than when trying to adding it onto new IPads. I’ve found it difficult to send the required copy of... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Life-saver during a tough time! Highly recommend. ​I cannot thank M&S Bank enough. I was offered an incredible balance transfer deal right when I needed it most, and it genuinely rescued me from a s... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Even 1 is too high.Since new app upgrade have lost all access to banking app Customer service team just pass you around then promise call back (to get you off the phone ) then don't call back .Still... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Bank
  2. Financiële instelling

Geschreven door het bedrijf

M&S Bank launched in Autumn 2012, built on the foundations of M&S Money, which provided a range of financial products and great customer service for over 25 years. We aim to put you first and provide straightforward financial products and great customer service. We’re committed to building lasting relationships with everyone who banks with us by being truly focused on you, the customer.


Contactgegevens

4,0

Goed

TrustScore 4 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 99% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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4,0

Alle reviews

(3.404)

3.084 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

The go getters card

It is a grear card to possess , I find it particularly handy arranging travel money as I travel quite a bit . Then you have the opportunity to shop in srore and freshen up your holiday attire . Store opening hours are a benefit too as you can on a busy day pick your clothes and holiday cash at the same .

27 juni 2026
Review zonder uitnodiging
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Antwoord van M&S Credit Card

Hi David, Its great you benefit from the currency and use the and frequently to treat yourself. Thanks for taking the time to leave feedback. - Kim

Beoordeeld met 5 van de 5 sterren

Very happy longstanding customer

I have owned an M&S credit card for many years going back to the days when it was only a charge card for M&S purchases, I have always been happy with the service and the app. Pleased with the cashback element when making purchases.

27 juni 2026
Review zonder uitnodiging
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Antwoord van M&S Credit Card

Hi David, thanks so much for your kind words and for being a loyal customer, we're always here to help! Thanks – Elena

Beoordeeld met 4 van de 5 sterren

Great Card

Have been using the M&S credit card for a number of years. I like that I can use it for all of my shopping and build rewards.

27 juni 2026
Review zonder uitnodiging
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Antwoord van M&S Credit Card

Hi Nancie, Thanks for the feedback. Its great you have been a customer for a number of years and all works well whilst benefitting from the rewards. - Kim

Beoordeeld met 4 van de 5 sterren

I was surprised to be offered such a low Credit Limit

I was surprised to be offered such a low credit limit. Even after 12 months and having spent over £13,000 on th card all paid off ahead of time, they refuse to increase what is a very low credit limit. Other than that he card is great for our spending as we shop in M&S a lot and like the offers, free drinks and voucher system which gives a little bit back. The card is easy to pay online and it is easy for me to track where I am.

27 juni 2026
Review zonder uitnodiging
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Antwoord van M&S Credit Card

Hi Mike, thanks for the feedback. There are many factors to consider when reviewing a credit limit increase as well as consulting with credit reference agencies and using the information held. Its great you enjoy the online you are in control and enjoy the rewards club - Kim

Beoordeeld met 5 van de 5 sterren

Simple and easy to use

Simple and easy to use; queries responded to and investigated when odd/overseas payments are queried. Website easy to navigate and using the app means I get real time notifications when the card is used. Benefits have recently been revamped as have lots of other providers but still worth having as a little treat always goes down well.

27 juni 2026
Review zonder uitnodiging
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Antwoord van M&S Credit Card

Hi, Thanks for the feedback. This is great everything works so well for you, and you enjoy the banking app and receiving the benefits of the rewards. - Kim

Beoordeeld met 5 van de 5 sterren

They are always helpful.

They are always helpful and in the past have contacted me about suspicious transactions on my credit card.

27 juni 2026
Review zonder uitnodiging
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Antwoord van M&S Credit Card

Hi Dr Bonsor, It's great we are here when you need us and the security team keep you informed. Thank you for taking the time to leave feedback. - Kim

Beoordeeld met 3 van de 5 sterren

I have had an M & S credit card for…

I have had an M & S credit card for many years now and up until I received my last statement, I had been very happy with how it worked. Unfortunately, I made a slight error when I repaid my balance last month & input the incorrect amount to be settled. This resulted in me owing M & S precisely 20 pence. They then charged me £27.03 in interest for this small obvious error on my part. To be fair to them, they did agree to remove the interest charge after I telephoned and complained. However, I do not think this is how loyal customers who make rare simple mistakes should be treated. I shall be looking for an alternative credit card provider.

9 juni 2026
Review zonder uitnodiging
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Antwoord van M&S Credit Card

Hi Mary, Thanks for the feedback. Its great the team refunded the interest for you. Have you considered a direct debit, so you can ensure correct amount is paid. - Kim

Beoordeeld met 1 van de 5 sterren

Disappointed

I have been an M&S credit card holder for around 20 years. My limit is £5k I always pay the full balance outstanding each month. Recently I asked to increase my limit to £7.5k, the reason for this was I was about to go on a cruise and as you have to use a card for expenses I wanted to ensure there was enough credit on my card. M&S responded by asking for proof of income etc. I understand why this would be needed for new customers but all they had to do in my case was to look at my payment record. Needless to say I will not be taking this further.

18 juni 2026
Review zonder uitnodiging
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Antwoord van M&S Credit Card

Hi Noreen, We understand your frustration. When a credit limit increase there are lots of things to consider, as a responsible lender we must ensure its affordable hence asking the proof of income. Thanks for the feedback. - Kim

Beoordeeld met 5 van de 5 sterren

The young lady I spoke to was very…

The young lady I spoke to was very polite and patient as she could tell I was a person past a certain age. She offered and did send me an email explaining how to reset my credit card pin

24 juni 2026
Review zonder uitnodiging
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Antwoord van M&S Credit Card

Hi Douglas, This is really lovely to hear when you needed the help the advisor was patient. This is what we would expect of the team, its great they helped to resolve your issue. Thanks for the feedback - Kim

Beoordeeld met 4 van de 5 sterren

From online to app

Initially, being very incapable with using computers and apps, I had considerable difficulty obtaining access to my online account, which previously had been totally straightforward. But having received help from M&S, I now find everything very easy. Couldn't be better!

1 januari 2026
Review zonder uitnodiging
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Antwoord van M&S Credit Card

Hi Alan, Sorry to hear initially you struggled with online, It's really great to hear you are now comfortable using the app. Thanks for the feedback. - Kim

Beoordeeld met 5 van de 5 sterren

M&S Card usage

I have used a M&S credit card for many years and I am very happy with it over the years. Lets hope a change of ownership does not detract from the service to date.

27 juni 2026
Review zonder uitnodiging
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Antwoord van M&S Credit Card

Hi, thanks for the feedback. Its great you have had the card a number of years and are very happy with it. We will continue to provide excellent customer service to our customers. - Kim

Beoordeeld met 5 van de 5 sterren

Good brand

i’ve been an M&S credit card customer for many years. i pay £10/month which gets me lots of perks and rewards, extra points etc. it’s a good brand with excellent customer service. i wish they would provide the card to use abroad at great rates though.

27 juni 2026
Review zonder uitnodiging
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Antwoord van M&S Credit Card

Hi there, thanks so much for taking the time to leave a review and for being such a loyal customer. I'm so glad to hear that you're enjoying your Club Rewards subscription! We're always here to help whenever you need us. Thanks - Elena

Beoordeeld met 5 van de 5 sterren

Happy

My experience with M&S Credit card is their reliability. Spending is shown quickly. I find the app easy to use.

27 juni 2026
Review zonder uitnodiging
Logo M&S Credit Card

Antwoord van M&S Credit Card

Hi Hazel, thank you for taking the time to leave a review! I'm so glad to hear that you're enjoying your experience with your M&S Credit Card. We're always here to help whenever you need us. Thanks - Elena

Beoordeeld met 5 van de 5 sterren

Great crédit card company

Great crédit card company. Good communication & kept up to date with account regularly. Can lower credit card amount anytime if I choose. Not consistently bombed with meaningless, pointless emails & texts, only with what is needed & required. Nice little bonus add on that you collect M&S points for discount in their stores or online purchases.

27 juni 2026
Review zonder uitnodiging
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Antwoord van M&S Credit Card

Hi Jim, thank you so much for leaving a wonderful review! It's great to hear that you're enjoying your experience with the M&S Credit Card. We're always here to help whenever you need us. Thanks - Elena

Beoordeeld met 5 van de 5 sterren

Very happy with my credit card

Very happy with my credit card. Not ever had a problem, easy to use, easy to pay my balance each month...and love the rewards! Thank you!

27 juni 2026
Review zonder uitnodiging
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Antwoord van M&S Credit Card

Hi Jan, thank you so much for taking the time to leave a review. It's great to hear that you're loving your rewards! Thanks - Elena

Beoordeeld met 5 van de 5 sterren

Always happy with Marks Spencer’s…

Always happy with Marks Spencer’s quality, efficiency and stuff.
Although the food is quite expensive but one of the best provider.
Orders delivered on time.
No problem with credit card banking issues.
Friendly and helpful staff.
Thanks to M & S

19 juni 2026
Review zonder uitnodiging
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Antwoord van M&S Credit Card

Hi Seda, thank you so much for taking the time to leave a review. We're so happy to hear that you're loving M&S and your M&S Credit Card. We're always here to help whenever you need us. Thanks - Elena

Beoordeeld met 4 van de 5 sterren

As a regular M&S customer getting their…

As a regular M&S customer getting their credit card was a no brainer - the revamped rewards system is exceptional and the only reason I score 4* is due to the change in the payment process which is messy and time consuming if you don’t bank online

27 juni 2026
Review zonder uitnodiging
Logo M&S Credit Card

Antwoord van M&S Credit Card

Hi Philip, thank you so much for taking the time to leave us a review. We really do appreciate your feedback, and I'm pleased to hear that you're loving your M&S Credit Card Rewards. Thanks – Elena

Beoordeeld met 5 van de 5 sterren

Can lower credit amount if I wish Great…

Can lower credit amount if I wish Great service and money back vouchers . Good discount offers.

23 juni 2026
Review zonder uitnodiging
Logo M&S Credit Card

Antwoord van M&S Credit Card

Hi Audclem, Its great you are benefitting from the rewards and enjoy receiving the vouchers. Thanks for the feedback. - Kim

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