Baofengradio Reviews 

Amazing customer service.I bought a UV5R I used an incorrect charger with too high voltage on the charging base and fried the charging base. Immediately got onto customer support got back to me within the same day and offered to send me a replacement completely free of charge and no postage. Great service.

A very good radiotelephone company. They have excellent customer service. Ms. Olivia helped me with a missing package delivery and frequently updated me on its status. She was very kind and helpful.

Customer support was super helpful after I’d made a mistake on the order and eased my worry about not receiving my package with professionalism and care. Much thanks to the Baofeng Support Team

I have already bought two radios from this website, the customer support is absolutely amazing and helped me out with issue immediately. The communication was perfect. A special thanks to Olivia, she was absolutely awesome and super helpful. Besides the excellent service, they offer really great products that work perfectly. I am very happy with my purchase and I highly recommend this shop.

Good and fast service. Thank you very much.

Very good and fast custom service. I'm very happy how my order was delivered and how qiuck I get all information from custom service

The support team was incredibly fast and was able to help me with my issue.
Thank you guys!!!

Best customer service. At first, my order could not be delivered to my address. After contacting customer service, problem resolved. Very professional and thought about the customer. I highly recommend and will continue ordering from them.

The ladies at Baofeng have been very kind and very honest over the few years that I have purchased their products. On the very rare occasion where there was a shipping mistake, they took immediate action without question, to resolve the issue. They have been very polite and have never wasted time trying to sell me products I didn't want. Well done, Baofeng!

I purchased a radio( a K6 model) from Baofeng around april 7 2026.After using it for about3 weeks there was a problem with receiver on certain vhf frequencies.I emailed their support describing the problem,Olivia from Baofeng tech support had me try some options that did not work.They sent me a whole new radio package which i received May 13 2026.The new radio performed perfectly.I would highly recommend this company.

I got very fast replay on my order and importent information many thanks to Olivia at Baofeng Support Team

Perdi la configuracion y la informacion de mi radio telefono, gracias a sus indicaciones pude solucionarlo.

They were friendly and very quick in providing solutions.

I reached out to customer support with a question. They answered promptly. Then, a week later they followed up to make sure I was fully set up. Nice, thats rare!

Excellent experience with the Baofeng team.

I received excellent support following an issue with the carrier. Very good experience—I highly recommend

The new FCC compliant Baofeng GT-5r has exceeded my expectations. It is an impressive transceiver.

Very professional customer service. Fast, efficient, and reliable.
Their product are excellent, I am very pleased in all regards.

My initial order was placed and processe3d quickly and with ease. Product was received in a timely manner, with the exception of being minus 1 radio. I contacted customer service by email and was promptly replied to, issue was explained and packaging data given to customer service. Within a short time I received information on tracking and after visiting my postal branch, it was verified as the package was lost. Replacement was shipped to me in a timely manner. Thank you for your prompt service.

Köp ej från dom. Snart 3 veckor och inga saker, Adressen dom skickar ut går ej att maila till. Grymt oseriösa.. 260515 Efter sådär 20 mail och inga Walkie talkies, Skulle man skicka ut nya samt kompensera detta, Men istället börjar man fråga om dom kan få 5 stjärnor istället för 1av mig på Trustpilot. Det betyder att dom ej bryr sig om du får dina saker eller ej, Utan bara att dom får bra betyg på Trustpilot. Det betyder att dessa omdömena troligtvis inte är 100% ? Kan säga att dom andra skickades säkert inte heller, Eftersom över 15 dagar gick och inget hände. Det visar sig att dom skickas från Kina, Alltså ej England som dom ger sken av. Nej tack... Otroligt oseriösa. Not serviceminded att all