Barcelo Hotels & Resorts Reviews 

Just returned from a few days at the Barcelo hotel in Costa Teguise,
Room lovely however over looking the service road into the hotel, we were woken up every morning by deliveries and colleagues shouting on their way into the hotel don’t stay in room 8211
The food was varied but cold even when they brought out fresh
Entertainment was good in the evening most of the time
Bar was being packed up on the Playa side as soon as the entertainment was finished and you felt you were an inconvenience asking for a drink after 10.45 even though there was at least 3 staff on who keep disappearing behind the bar, however the drinks were quiet good when you got them
Sorry will not be revisiting

Aparte de no ser tan bueno... La cereza del pastel es el maltrato hacia los delfines. No merecen mi dinero ni un día más.

Liberen a esas pobres criaturas, los animales no deberían ser centros de negocios.

Barceló Potencia el maltrato animal. Exigimos el cierre del delfinario de Barceló en el Maya Gran Resort de playa del Carmen Cancún. Cuántos delfines más han de morir en sus piscinas??

Dolphin Died at live show !
Horrific incident caused by the fact they use captive dolphins for entertainment.
Educate yourselves on how dolphins are captured to live in these resorts. (The aren’t rescues!) poor excuse for a hotel chain to be in that industry. Never mind what happened at the maya beach hotel in Jan. the video proof is available online. Giving this hotel chain Money and staying with them is advocating for this treatment of animals. Don’t do it !

Punta Cana
stay away. terrible food, unapproachable sea and deceptive offers. for golfers: it's true, the green fee is for free, but you pay per person for the golf cart. the price is $85 per person; that means if you rent 1 cart and go in two people you pay $170!!!!!

Very disappointed that the AC in the room wasn't working. The elevator in our building wasn't working. I can see how this resort in Punta Cana was really special in previous years but no AC, no elevator, questionable food and not as clean as it could have been made this a disappointing trip. The staff tried their best. It is my feeling that upper management is too busy cutting corners to increase profits which will lead to ultimate failure of this resort.

Stayed at the Barcelo Hotel Playa Blanca, Lanzarote, what a let down. Booked the Royal level all inclusive to ensure the best service. However, the facilities are poor, but much more importantly, the food was terrible. The Royal level restaurant is a satellite station, and food is cooked at a different location and delivered by golf carts. Always cold, and the quality and choice, very poor. Clearly, this is a massive, very new hotel that has been designed for an efficient cost base that doesn’t work.
The facilities and staffing is nowhere near what the capacity of the rooms need for an enjoyable experience. The one main bar is small and although the hotel was probably only half full, the wait fur a drink was painful.
Despite attempts to complain, the management do not seem interested, and despite repeated requests to speak to the manager, she was not going to speak to me.
Stay away, this is clearly a hotel chain that focuses on profit, not service.

Update to my earlier review. I eventually received a reply from so called customer services who gave me a UK number to call and was advised that they would assist. The first girl put the phone down on me when I asked for a manager and the second girl when I called back directed me to the website that had directed me to her. I wasted an hour on the two calls and it was very hard work as there was a language barrier and the 2 girls were just so so rude. AVOID THE BARCELO GROUP FULL STOP

We booked a Superior double room with lateral sea views at Barcelo Beach, Benidorm for 3 nights. We went by car, and finding the hotel through the maze of one way streets, pedestrianised zones and no entries was a nightmare. Whilst the first floor room was OK, it was opposite, and close to, another building giving no privacy, and overlooking a sports cafe / bar which was noisy and smelly. We asked if they had an alternative and they offered us a smaller, cheaper room, with no rebate. When I asked if there was a better alternative, they wanted €90 extra but then finally agreed to €45 extra. Nearby street parking is impossible so we had no alternative but to use the hotel car park for €75 euros, (which was more than parking garages, but there were none nearby). The choice of cold food was fantastic but the "hot" food was limited choice, bland and tepid. The hotel itself was very clean and the staff very helpful, but I do feel we should have been warned the Superior double rooms were in a poor situation, in addition, for residents, I feel €25 per night car parking is excessive. Suffice to say we shall not go back.

I waited until the recent Blue Monday sale started on in hopes the price will come down

I was watching the prices previous to sale and now the cost of the stay while on sale.
The vacation cost actually went up!
It was $4800 approx. before the sale and $5200 approx. during the sale

The reason being it seems they raised the per night rate and then discounted off this.
(not on sale price per night was around $650/night and on sale the per night was increased to approx $900 for same dates)

Very misleading and disingenuous.
Again, It ends up costing more on sale than I could’ve booked the week prior not on sale.

Bahia Principe complex property is on sale for about $1400 USD less (family of 4) for the same booking dates!

Barcelo hotel and resort
Rivera Maya - Mexico

DYREMISHANDLING !!

Delfiner og hvaler er indespærret i små bassiner, og havet er lige ved siden af.
Giv jer selv god reklame og luk dem ud!!

Very dishonest company. Hopefully they bankrupt. I’m surprised at how dishonest their sales agents are. Ana Johnson being one of them. Don’t recommend booking with Barcelo. Needs to be reported. I have everything recorded, company is gunna get sued.

Customer care and understanding is strong 0. We booked trip to see volcano on Lanzarote we went to bus on the morning but our daughter got sick. We inform lady which lead the tour. She said then she understood and I need to just contact with number provided and all be ok. When I explain all to the customer service they said then they can’t do nothing unless I will provide doctor cert for 140€ when trip is 150€. They just want their money. All good if nothing accidentally happens.

Esperienza negativa con la sensazione di omotrasfobia e intolleranti verso il target italiano presso una loro struttura a gran canaria. Sconsiglio vivamente questo Brand, provvederò tramite il mio coniuge che è un giornalista Italiano a condividere la nostra esperienza a poveri ignari prospect!

Arrivato da poche ore e già me ne vorrei andare. Sono giornalista e non consiglio in nessun modo la struttura a gran Canaria (margaritas). A parte la scortesia della reception che non ha recepito le mie richieste assolutamente lecite visto che si trattava solo di un letto Queen e non twin. Hanno avuto a disposizione tutto il tempo per soddisfare la mia richiesta dato che ho pagato la struttura senza aver visto la camera alle 9 di mattina. Mea culpa. In più mi hanno dato una camera al primo piano d sull’ingresso quindi molto rumorosa. Ora mi chiedo se mi stanno facendo capire qualcosa. Non vogliono gli italiani ? Non vogliono le coppie lgbtq+? Di certo è che mi aspettavo un’accoglienza migliore. Mai più Barcelò.

Customer service is not something that this hotel believes in. Staying at Lanzorte active hotel; have to go home urgently and the hotel refuse to offer a refund. This in part i can wrap my head around but LYING it's the booking agents rules and not theirs is unacceptable when the booking agent are 100% not responsible- i have a message from them saying that.

Then the food - it's completely inedible - it's worse than school canteen. Someone should tell the chef to stop using soo much salt in everything.

It's a complete rip off and just the atmosphere of the place is just off.

No contratéis el "todo incluido" os lo dejan de aplicar a las 12 horas del día de salida aunque hayáis llegado muy tarde el primer día. En resumen, pagas X días en todo incluido, no te dan las comidas que corresponden y, si quieres comer el día de salida, te harán pagar un suplemento. Otras cadenas no lo hacen.

We just stayed at the Barceló hotel in Benidorm. It was a lovely stay. We were there two nights. The rooms are lovely massive comfortable beds nice shower with separate toilet. All the staff are very friendly and very helpful. Breakfast is included but we had to leave at 6.15 in the morning of the second night so we couldn’t have breakfast but they arranged a packed picnic box for us to take with us. We also asked the night before if we could book a taxi to Alicante airport which they did. It turned up at the time we asked. We would definitely stay at this hotel again.

Fatal, ni te explican lo que se puede o no hacer, y te hechan sin decirte nada. Podrían ser más amables, y no juzgarte como una mala persona sin razón ninguna.

Be very careful if booking through Hotels.com
I booked the dates incorrectly by mistake. As soon as I realised I contacted them and Barcelo Hotel. Both refused to change the dates even though it was with two months notice unless I paid the full fee again.
It was obviously a genuine mistake as the dates were the 13th December to the 17th December. I meant to book the 13th January to the 17th January 25.
A would have thought a hotel as large as the Barcelo could have easily altered the dates without charge regardless of terms and conditions.
As a pensioner I cannot afford to go away. Flights wasted.