Barcelo Hotels & Resorts Reviews 

Was in this in may 2024.
Food choice very poor - was always missing things and was not refilled back .
Very outdated
The shocking thing is that i checked in , oaid extra for early check in and someone entered in my room without knocking . i was half nacked.
Reported and the GRM said “ we will investigate what you want me to do for you?” - thwy shoukd find a solution not me!
No gesture no follow up.
I reported after and i received an email. Promising me a preferred rate for ALL the properties and a FREE upgrade for board.
Nice no?
Well took me 10 days to get a discount code that does not qork unless you book the highest rate ( even if you are member) and been told they can not guarantee a board upgrade as is a different property.

I have ALL THE PROOF - but i cant attach a screenshot.
I feel so misslead and manipulated and noone acknolwedge you!

SCAM SCAM SCAM BARCELO LANZAROTE TEGUISE - just take money get people ebetrring inside ur room and then no apology

We arrived at Barcelo Playa Blanca Royal Level on September 11 for 5 nights in the suite and 4 in a swim-up room. We received champagne and excellent service on our late night arrival from those staff members. Rishi, a receptionist, assured us that my friend would have vegan options available every day, and that he would contact the kitchen to make sure they were informed of my friend’s dietary requirements. He also upsold the all-inclusive package to us, which we purchased the next day. Rishi was by far the leading example of hospitality at the resort.

The suite floor was filthy yellow and stained our socks, bags, and clothes—it had not been mopped prior to our arrival. The cleaners did a sub-par job on the room each day, not always replenishing items or the trash.

Magical Restaurant (which needs renaming, because it is a complete joke of an experience):

First few days, waiters didn’t know what options were on the menu. Other times, they would just say “cod” or “chicken” without specifying the flavour, the condiments, or how it was cooked. The worst waiter was the older Spanish male, 50-55. First time we met him, he walked over to our table and sneered at me, said “Yeah?” and got his notepad out. No hello, no welcome, no professionalism. I asked for a Coca Cola with a slice of lemon. He huffed at me and snickered, “Well, if we have it. Otherwise, no.” Then he turned to my friend for his order. I looked at my friend in shock. We then received the wrong drinks shortly after, with a long wait for them to correct it. The next night, we overheard the same waiter complaining to another Spanish guest about having to serve us again, then he approached and said “What do you want?” with attitude. We waited more than 45 minutes for food and drinks which I chased him for 3 times, and another table was served ahead of us despite us arriving first. He did not apologise once. One evening, an alarm went off for around 45 minutes from inside the pool bar, disrupting everyone on the terrace. Numerous staff members ignored it, and had no interest in turning it off until several people had complained.

On day 4, we complained to the guest relations manager about the disgusting older waiter and our experience in general at that point. She was hostile upon sitting down with her, and displayed no empathy or apology. Given her role and the fact that guests who go to her are already going to be upset or angry and need a calm, reassuring presence to interact with, it was very disturbing. We asked about downgrading back to B&B for breakfast and lunch. She refused and said, “They won’t allow it, only breakfast and dinner.” We were annoyed, especially as we were the only guests paying for a suite in the entire resort and spending upwards of £6,000 for it. We also requested to have a swim-up room either facing the pool or the restaurant for the remainder of our stay, booked weeks in advance. She told us we had been allocated the car park-facing room with nothing else available. We therefore decided to remain in the suite and had to pay thousands more for the rest of our stay. Despite all the terrible experiences, the hotel issued no apology, no resolution, and no incentive for us to continue staying for the remaining 5 days. They simply do not care about their guests. We learned they also have staffing issues. I am utterly disgusted with their service. Take our advice—DO NOT GO ALL INCLUSIVE. Visit the nearby restaurants such as La G*ngnan, which is the best Chinese cuisine I have ever had, and has so many amazing beverage options, unlike the limited menu of Barcelo Playa Blanca.

Where do I start? In relation to Rome airport, the Occidental Aran Park Hotel looks close - 13 miles. However, be warned- there is no direct bus to the hotel nor does the hotel have its own shuttle bus. Don’t take the airport bus to Rome thinking like we did that, just because the hotel advertises a bus stop outside that you would be able to get a direct bus from Termini. Nothing is in English so we spent over an hour trying to get a taxi but taxi drivers don’t want business outside the city walls! Finally, we got a taxi for 70 euros!
Having not eaten since the night before we found dinner did not start till 7.30pm and the bar only opened at 6.30pm. The location of the hotel is in a quiet, safe area but with only 2 bars and a Eurospin supermarket for your wine!
We did get to grips with the transport: number 721 or 762 buses do stop near the hotel but only go as far as Laurentina where you must get the Metro for 10 stops to the centre. 100-minute tickets cost 1,50 euro and you can use on both bus and metro. There is NO information about anything at the hotel and the girls on reception were not forthcoming, so you are dependent upon hotel Wi-Fi which is free!
Getting into your room is the next challenge- swipe your card maybe 15 to 20 times and you might get the green light! As mother and daughter, I requested twin beds- we managed with a large double, but the superior room did not exist! Take a shower in the morning as by evening the water is luke warm .
The restaurant on the 7th floor can only be accessed by certain lifts. A superb buffet breakfast but dinner on half board basis comes with warning!
The menu is in Italian only and is restricted to the choice of 2 dishes in each of 3 courses. You can only have 2 dishes overall from the 3 courses - the mains are smaller than the antipasti courses (very stodgy but fills you up!).
If you are vegetarian- you will get a weird look and throw everyone into confusion. I had to plead for vegetable soup which must be off the a la carte menu and has an added cost of 6 euros to the 25 euros allowance. Water and a sweet are included in this cost. We were not offered the wine menu- it was probably extremely expensive anyway!
Service was good on the first night but deteriorated rapidly and we are sure the smarmy manager spoke about us. Signing a receipt every evening for 0 euros appeared a pointless procedure too!
No ‘Have you enjoyed your stay’ on check out! The reception staff were soulless! Booking a taxi was a press of a button and 7 minutes later the 55 euros and 25 minutes journey to the chaotic airport began! Rome ticked off!
Occidental Aran Park Hotel appears a good hotel for the businessperson who can claim travel and food expenses and has no desire to be a tourist in Rome. Otherwise, look elsewhere!

Check-In: Upon arrival, I was asked if I needed help with my bags, which I appreciated, but that was one of the few positive aspects of the stay.

Food and Dining: While I found the breakfast food to be quite good, the rest of the food offered was disappointing and not worth the cost.

Cleanliness: The service in the restaurant was poor. Cutlery, glasses, and plates were consistently dirty, and none of the salt grinders worked throughout my stay.

Facilities:

Champs Bar: Both the men's and women's toilets in the bar had no running water, a major hygiene issue.
Leaking Roof: I reported a roof leak in my room over two days, but no one attended to it. After I slipped on the water, I was told to move rooms, and the receptionist’s only response was, "I don't know, I wasn’t working yesterday." This lack of communication and accountability is unacceptable.
Second Room Issues: In the second room I was moved to, the wardrobe collapsed, with a piece of wood nearly hitting me. The nails protruding from it posed a serious safety hazard.
Room Service: In both rooms, tea, coffee, and milk were not replenished, which seemed to be a recurring oversight.

Entertainment: There was a singer performing in Champs Bar, but the atmosphere was ruined by another set of speakers playing different music. When I asked a staff member about it, I was told to queue at the bar to speak to the manager. After following this instruction, the bar manager then directed me to reception, which was unnecessarily time-consuming and frustrating.

Check-Out Issues: To top off our stay, we were not allowed to keep our room past check-out time. Even though our pick-up wasn’t until 17:15 and we checked out at 12:00, there were no shower facilities available for us in the interim. This made the wait very inconvenient, as we were unable to freshen up.

Wristband Malfunction: After going for a walk and lunch, when we returned to the hotel, our wristbands didn’t work at the gate, which added to the overall frustration of the stay.

Customer Care at Check-Out: Upon checking out, the receptionist showed no interest in asking if we had enjoyed our stay or if we had any feedback to provide, which further reflected the lack of care and attentiveness we experienced throughout.

All in all, this was the worst hotel experience I have had in Playa Blanca, despite having visited the area for the past 15 years.

These issues seriously impacted the quality of my stay and left me feeling that the hotel does not meet basic standards in terms of customer service, cleanliness, and safety.

I would appreciate a prompt response and a resolution to this matter, as well as information on what steps you will be taking to prevent such issues in the future. I also expect to be compensated appropriately for this highly unsatisfactory experience

Fuimos 4 personas ( 3 adultos y 1 niño) del 17 de Agosto al 29 de Agosto, nos alojamos en una Royal Suit. Según llegamos en la habitación no cumplieron ninguna de nuestras preferencias y eso que insistimos a la hora de reservar con barceló ( la mas importante era 2 camas y tuvimos que dormir en un sofá cama durante los 12 días "un sofa cama muy muy duro") Las instalaciones del Royal una autentica pena que tengas que estar comiendo cayéndote gotas de lluvia en la comida y por la cabeza y que bajara una autentica catarata por la esquina del salón ... haciendo charco en el suelo y mojarte los pies !!... los camareros tirando toallas por el suelo y eso no fue un día solo!! hubo varios 26-27-28 de agosto... en cuanto a la comida de royal, la calidad era buena pero muy monótona ya que no cambian de menú nunca durante los 12 dias tienes lo mismo para comer que para cenar ... "no cambian los menús" Los restaurante temáticos el único que merece la pena es el Japonés. (postre flambeado muy rico) .Las instalaciones deportivas pésimas muy sucias y material escaso y deteriorado ( fuimos a jugar al pádel todos los días y durante los 12 vi las mismas cacas de animales en el mismo lugar ) No barren. Otra cosa que me sorprendió es que un hotel de 5 estrellas no tengan una heladería ... no hay helados en ningún sitio solo unas maquinas de helados de 2 sabores y siempre que tengas suerte y funcionen. y lo peor de todo me siento ROBADA, dejamos pagado el transporte de vuelta al aeropuero ( ida y vuelta aprox al cambio 140 €) estuvimos esperando mas de 1 hora y 20 min y no se presento nadie . intente solucionarlo con el Señor Diego garcía el cual fue un autentico mal educado.Pusimos nuestra queja ya que tengo la confirmación por la recepción del royal de que venían a las 13:00 Horas y tuvimos que pagar un taxi . El propio taxista nos comento que no éramos los primeros que se quejaba mucha gente de ello. A dia de hoy estoy esperando me devuelvan la mitad ya que el taxis me cobro 95 dólares. En cuanto a la animación es muy floja el único que recomiendo es el show de Michael Jackson. En general, no recomiendo este hotel, tiene punto a favor como los animalitos pero hay muchos hoteles que lo tienen , la playa es artificial etc ... NO LO RECOMIENDO

Lo primero que tiene que mejorar es la atención al cliente.
El Hotel Barcelo Punta Umbria Beach Resort en mi opinión no es un buen Hotel.
El ruido es tremendo, muy masificado, la comida pésima, las habitaciones muy antiguas, precio calidad no se corresponden y para terminar me abrieron la maleta y sustrajeron el libro electrónico, ni una sola disculpa, es más la persona de recepción me dijo que pusiera una denuncia.
Una experiencia nada recomendable donde no volveremos ni tampoco recomendaremos.

I stayed at barcelo hotel in Benidorm I luv it stayed there 2 times the staff is very helpful it was my partner birthday they gave us a bottle of champagne and cake, then when we was leaving they gave us a bottle of champagne and fruit on a slate beautiful it was . But I do have to say food is very nice but I did not find it hot it was barley warm that was the negative warm plate and hot food would be brilliant.

Pool bar closes @5 & can’t really eat on any restaurant if u forget to reserve, before 5 sucks, find your self a better place

The hotel (Torremolinos Playa) will get a seperate review because it's amazing, but the policy of Barcelo & it's customer service is outrageous and frustrating.

I already paid the full amount for the original booking, but when I lost my original Creditcard, Barcelo forced me to make a new booking & pay the whole 800 euros again.

Then, they ask for ridiculous documents that an average bank is not allowed to provide to be able to get a refund for the original booking.

Customer service is not clear about the process and says 'you'll get your money back in 7 days', only to find out afterwards that I have to go through several more steps to receive my refund.

It all seems like ways to get more money from guests by frustrating them and hoping they give up.

This whole process has costs me hours and hours now, and I still don't have my money back.

Llevo 18 años yendo a Hoteles Barceló, distintos por toda la geografía nacional, más en las Baleares, el último el Aguamarina de Felanitx o Cala Dor. Sencillamente brutal el hotel, renovado hace varios años, de lo mejor en todo, a pie de cala Ferrera, turquesa como pocas, se come de escándalo, y a la carta si coges el T I plus, habitaciones con las mejores vistas al mar de toda Mallorca, te tiras del balcón y caes en un yate o velero de lujo.
Nombrare algunas de las personas que me hacen sentir la Felicidad vacacional: Eva, Ana de recepción, Jesús metre Jose, Miguel, Ali, Félix, Dani, Flor, Jesús, Estivaliz, Gregorio, Iñaki, camareros, Natalia Subdirectora y Paul Director.
Auténtico equipo de profesionales de medalla de oro olímpica de trato exquisito al cliente.
Lo recomiendo, solo para los que quieran conocer un destino paradisíaco del caribe español.
Por algo Barceló es estandarte de calidad en todo el mundo. Respeto las malas opiniones y experiencias, pero no las comparto en absoluto.
Barceló es calidad. Tengo 63,me llamo Luis de Felicidad y mucho viaje para poder opinar. Gracias a toda la familia Barceló a la que amo.

No se cómo un hotel Barceló puede tener contratado a un jefe de cocina tirano, flojo y que humilla a sus empleados en lugar de hacer su trabajo que es dirigir la cocina y enseñar a sus empleados. Este hotel de tanto prestigio debería tener más controlados a los trabajadores con cargos y saber que insultan y desprecian el trabajo realizado, ya que sería más lícito prescindir del servicio del trabajador que no da la talla a destruir su integridad y su mente hasta el término de llegar a deprimirlos.

Barcelo Nura - Menorca 13.8.24-17.8.24

Just returned from Barcelo Nura in Menorca.

Amazing stay, so many good things to say about this hotel, great fresh food, great pools, great location.

Thank you Barcelo my wife and I will be returning, they even let me practise my spanish without laughing at me, gracias

We have stayed 3 times at Barcelo Corralejo Bay Fuerteventura each time we have had great food & service. Rooms are good, cleaned every day, Staff are very helpful. We have already booked our 2025 holiday at the hotel in Lanzarote

False advertising- barcelo Fortina hotel in Malta does NOT have a swimming pool. It begs a few beds from the Manta pool across the road and if you miss the deadline to ‘book’ one of these few beds - tough! Manta guests have total priority - hotel guests are treated as absolute irritants. No parasols, rat traps, bin stores but that is of course if you manage to get a bed. It’s is a monstrous false claim to show a pool in the adverts for the hotel - in other countries I’m sure it would be checked as guests cannot assume to get use of a pool that is advertised and giving the impression of general availability. No better than the Magaluf hotels you see with guests running to reserve beds. I’ve personally never experienced anything like it especially at a supposed 5 star hotel. Every day without fail there are many hotel guests arguing with the Manta staff about the way they are being treated - this is not exaggeration it is true. You can ignore this review and risk it but be warned - read all the reviews and take pot luck. I personally would look at the many alternative hotels and book elsewhere. Until Barcelo take management of the pool guests will always be treated as second rate guests there. Such a shame because it’s a nice hotel otherwise

Our family vacation at the Mya Riviera Barcelo Palace Resort was wonderful until my child fell ill. We sought medical attention at the resort's 5-star facility, where the physician recommended my daughter go to the local hospital for further testing. Although her condition was non-urgent, an ambulance was suggested. I specifically asked the physician to ensure our insurance covered the ambulance ride; otherwise, I preferred taking a cab. After several phone calls, the physician assured me the ride was covered.

However, a few months later, we received a $2,000 invoice for the ambulance ride. When I called the resort, I faced numerous disconnects and was unable to reach the medical clinic. Once I finally got through, I was told to contact the ambulance company directly. The email provided bounced back immediately, and my follow-up emails to the resort went unanswered.

Choosing a 5-star resort should come with a guarantee of safety and security. Unfortunately, I feel scammed by this fraudulent behavior, which is unacceptable at a 5-star resort. Because of this experience, I will never return to any Barcelo resorts.

Promised a refund due to appalling conditions, 2 months later, still waiting !

Comfortable Beds and pillows..here for a month!! at Allegro Isora los gigantees..this made my holiday so comfortable..large apt..and FERNADO and staff are GREAT..SO HELPFUL.. forgot my charger HE charged every night for me..so friendly..just one thing could make it a comfy hotel is soft comfy chairs in the entertainment room rather than plastic..

I can’t take these reviews seriously when the people writing them can’t even spell correctly

Barcelo Santiago, Tenerife.
Our favorite Tenerife hotel that we have stayed at several times. The staff and food etc. are really good and our Junior Suite was great.
Sadly the new "Adults Only" change has its benefits and downfalls.
Now, not being a family hotel, the noise has become an issue for this wonderfully sited property.
Most of the sea view rooms overlook the games and pools areas where there are noisy activities during the day and late evening.
It seems to me that the main problem is by the abuse of the loudspeaker system, that echoes off of the walls and is really unpleasant.
There is a particular "entertainer" that has a very loud voice and screams and shouts into a microphone presumably to excite the holidaymakers. (Reminds me of a boot camp crossed with Butlins). I respect that she has a job to do but she really does not need a microphone.
There was often other announcements that were so loud and distorted that you could not actually hear what was being said.
Similarly with the music which was spoiled by being over amplified and the overemphasis on bass that actually gave me a headache so that I had to go inside from our terrace and close the doors. Even then the bass could be heard.
It is such a shame that the overuse of the amplifiers distorted and ruined some really good acts / music.
Bear in mind that our rooms were at the side of the main building. Goodness knows how those nearer put up with it is beyond me!
Please, please, turn it down so that we can consider returning again.

Lo peor de lo peor…servicio lamentable. La habitación olía mal, me cambiaron a otra que había bichos, al final me conformé con un tercer cambio con el único detalle de unas pastas después de todos los contratiempos sufridos. No recomiendo esta cadena para nada de nada. Pesima.