Barnyarns Reviews 155

Excellent service- staff knowledgeable, very helpful and friendly.

My wife has a Bernina 1130 sewing machine we calculate it is possibly 40/50 years old , just recently it had developed a fault. I contacted Barnyarns Sew Cente in Melmerby (Ripon) who where helpful in every way from minute one, we took the machine to them a few days later, on arrival they carried the machine from my car to their workshop, we left it with them , and as promised they contacted us three days later to collect the machine again their attention to detail was simply first class, carrying the machine back to the car and explaining to us what they had found to put the machine back in working order, the three chaps, Chris , Will & Ben . are a credit to the company, We offer our appreciative thanks to all concerned. Michael & Pat Rowlands. Collingham .

I have used Barnyarns for many years. Not too frequently as I am just a very enthusiastic hobbyist. But whenever I have ordered goods they have always been delivered quickly and are superb quality. I have never had the occasion to complain , the service is impeccable and am confident it will always be so.

Wonderful service today at the Knitting and stitching show at Ally Pally.

Calum welcomed a bus load of ladies into the shop. We were fed and watered, tea made specially for me. Hannah was delightful and retired parents shone brightly
Amazing selection of things!!!
Thanks for a lovely experience
Enjoyed the SA reminiscing x

As always Barnyarns delivers great products,well packaged and received quickly.I have been ordering from them for years now and are my go to firm for sewing items I need and some that I just want!

My wife’s Pfaff Passport 2.0 had developed an issue where the creation of buttonholes wasn’t quite as it should have been; it would miss a few stitches here and there.
After doing lots of research online to find the best, most trustworthy and highly skilled people to service it and identify the issue, we selected Barnyarns.
The service/repair enquiry was entered into Barnyarns contact field on the website and a telephone call from Barnyarns followed on the next working day. The issues were discussed with the engineer and a date was set for the machine to be dropped off at Barnyarns.
Upon handing the machine over, neither my wife nor I could have been more impressed with the way we were treated by every member of staff involved. Being able to speak directly and discuss everything with the engineers was good but it was exceptional to speak to them in the actual repair station. That kind of service is something that was the norm a number of decades ago, but today it is very rare. Seeing the area of operation just instilled even more trust.
As promised, the machine was serviced and a damaged part was replaced. The machine had otherwise been in excellent condition and was now back in that order.
Whilst in Barnyarns, my wife saw a Pfaff 5.0 on display. She had been considering upgrading for two or three weeks but she had been considering the Pfaff 635 Ambition, one of which as also on display. Time for some professional advice!
We were introduced to Callum who was extremely knowledgeable and explained the differences between each machine and their capabilities. The 5.0 was a pre-loved machine which had had very little use, confirmed by its own stored readings. The machine’s sale price was around half of its original price. It was too good an offer to miss. Before letting us part with any money, Callum insisted on it going through a full PDI check. Meanwhile we popped into Ripon for an hour or so.
Whilst in Ripon my wife received a call from Callum informing her that a small connection affecting a button or part of the digitiser needed replacing, which he would arrange to do and in turn deliver it to our home some 46 miles away at no charge.
Upon our return to Barnyarns around an hour and a half later, the engineer thoroughly explained the work he had completed and the damage to the part he had replaced on my wife’s Pfaff Passport 2.0. He also showed a piece of fabric detailing the various stitches he had produced using the machine.
As we were about to make payment for the Pfaff 5.0, I asked Callum whether Barnyarns would consider purchasing my wife’s Pfaff Passport 2.0. The engineer certified its health and Callum gave us a really honest offer, even stating that they had actually increased in price since it had been purchased by my wife. She knew that of course, as she had been figuring out costs when looking to upgrade to a Pfaff 635, but it’s not something that a typical sales person would openly disclose as Callum did. He agreed to buy the 2.0 from us and totally waived all of the costs for its service and replacement part that we had already agreed to pay. He also threw in a spool of Gütterman stretch thread that we were already purchasing anyway!
It removed the headache of trying to sell the Pfaff 2.0 privately and reduced significantly the amount we paid to acquire the Pfaff 5.0, a much superior machine to both the 2.0 and the 635.
We were so impressed by everything and everybody at Barnyarns, we will never go elsewhere. In a word, “Excellence.”
Thank you Callum!

I always order online as I live in Aberdeen. The wide range of products is very good and is always delivered, well packaged, within one or two days. Excellent customer service.

Beautiful cone of lana with good delivery and some sweeties as an added surprise.

I visited on Tuesday morning to look for a new sewing machine and despite being very busy, Callum took time to talk me through all the options ensuring I bought the right machine for my needs.
Their prices are extremely competitive and the service is excellent. What more can you ask for?
Thank you Barnyarns; I love my new sewing machine.

I have just got my sewing machine back after a much needed service and it’s like having a new machine. I was talked through everything that had been done to it and was given a sample of the stitches tested and a checklist when I collected it. Will definitely recommend Barnyarns for servicing machines.

I bought the Mystery Box. I thought it would be good because I have bought threads from them many times before. However my box contained four pairs of different scissors. As a seasoned quilter I already own good scissors. These accounted for at least half of the box. Very disappointed with a lot of the other items in the box so I wrote to Callum twice. As I didnt get a reply I have written to Jon - twice. Still no reply. Wont be buying from them in the future.

Received a refund from Barnyarns, very happy with the service. Thank you

Visited to check out sewing machines
Knowledgeable and friendly staff who listened to my requirements and gave really good advice and pointed out specific features on some of the machines which were new to me
An excellent stock of threads and sewing accessories

Ordered in a hurry (lack of my organisation!) Got my storage box the very next day - had emailed and asked if they could try and get it out to me and the team delivered. Thank you so much Barnyarns. First time ordering but I will be back.
Box is great quality and a good price even compared with A****n

Never received my order and no one responded to my query that I made via their website , in the end I had to contact my bank for a refund.

Would not trust or recommend this company

I checked about trading in my B750 QE sewing machine ended up ordering a super special edition red B735 PE - which was specially ordered for me from Bernina. It arrived before Christmas (delivery was originally Jan/Feb 2025). Love the machine. Thank you Callum.

Fast delivery, I ordered a mystery box, some things I won't use but can pass them in to family and friends ☺️

Mystery Box bravely ordered - I hate wasting money or asking my self the question "Am I being ripped off ?" - and very pleased with the contents received and no rip off in sight I am pleased to report !!

I have rung Barnyerns on several occasions for help or advice they were very helpful and friendly and made me feel a wanted customer. The turnaround with orders is fast. When I want supplies they are the first company that I turn to.