Bathcenter Reviews 

Very impressed. Placed an order for a black quadrant shower enclosure; 2 hours later received a confirmation call to agree delivery date, next day received my purchase (23 hours after placing order). I'm impressed and that doesn't happen often as I'm a Quality and Systems Manager. Faultless service, will use Bathcenter again when the need next arrises. Item is yet to be installed but will update if any issues.

Ordered 2 toilets after requesting extra info on sizes. N. B. Delivered shrink wrapped on a pallet. (Note, the courier cannot take the pallet back)
Just be aware of this. Not an issue for me but you need to factor this in when they arrive.
Unfortunately, when checked, one of the cisterns had a crack on one side and pieces found inside box which didn't show any sign of damage.
Ameena responded very quickly after I sent an email + pics and re-ordered another cistern (FOC) which arrived soon after.
Just waiting for our plumber to fit.
I would just mention that it's quicker to email for a response!
I would definately use this online service again.
Thanks to Ameena again who appears to be the sole administrator! If she is she deserves a pat on the back. So nice to see good service.

Bath delivered today,no time to check it as yet but will do so tomorrow. I was extremely impressed by the delivery driver who phoned 20mins before arrival.I gave him directions but my place is quite hard to find. However he arrived on time,backed through a very tight opening,brought the bath inside and checked that everything was there.All this quickly,efficiently and best of all with a pleasant attitude and a smile! The ordering was easy and I was phoned to say what day the bath would come.Would recommend.

Great company to deal with but let down by their suppliers and couriers. Bath delivered late but good communication from Bathcenter. Sadly bath now shows signs of a fault - Frontline not responding to Bathcenter. We have an unfinished bathroom and no sign of a resolution.

Excellent service. I ordered the wrong item. Bathcenter was really helpful, the replacement was delivered and the original item collected within 2 days. I would definitely buy from them again

Ordering process very easy and delivery of goods was excellent.
A missing item from the order was delivered within 24 hrs.
Very impressed,would purchase from them again

Simple to order from with lots of choice. Very pleased with value and quick delivery.

Very bad experience
No one answers the question phone still waiting on my order which I have paid for
Carrier dosent answer your phones guys
Plz plz plz avoid this company

Very pleased with the service I received from Bathcenter, clearly a well run company. I got prompt replies to my initial enquiry and question via email or telephone. Their website was simple to navigate which made ordering easy. I was provided with email updates at each stage of the order processing. Delivery was made 3 working days from ordering. The delivery company PJH, was very efficient allowing me to select a date suitable for me. The delivery was made on time and the driver was very helpful even putting my order into my garage out of the rain. Overall an excellent experience with Bathcenter and I would recommend them anytime.

Bath center is one of the best company from whom I have purchased anything (not just bath related) in UK. You have few rip off companies on one side who charge you for restocking fee when you cancel the order before its dispatched. On the other hand you have Bath Center who agreed to
1) send the bath on the precise date I wanted
2) later agreed to pause the delivery after it was dispatched as I had family health emergency
3) later agreed to hold the product for me until I could sort out on the family situation and arrange for a new delivery date
4) delivered on the new agreed date.

Thank you Ameena for your wonderful customer service and quick replies to my emails. Definitely recommended !

Brilliant buy we love our new bath top quality and we would highly recommend this company

Great service and quick delivery. I forgot an item on my order and put in another one and I asked if the 2nd delivery charge be refunded and was delighted when it was. Ameena is exceptional and was so fast to respond to my emails. An item missing on delivery but was soon rectified and sent next day. Great Company and very good and helpful staff would definitely recommend. Thanks Bathcenter.

quick delivery, polite on the phone,driver courteous, all appears to be fine an initial check. Would recommend.

A very good service they really go out of the way to help. Would definitely recommend. Ameena is exceptional. Would order from them again
Many thanks bathroom centre

Great experience with the Bathcenter. I was able to request an exact delivery day and everything arrived in good condition. I added extra items to my order at the last minute as I had problems with UK bathrooms. The Bathcenter were able to supply these on time and were incredibly helpful and quick to respond. Exceptional customer service - thank you!

Unfortunately the first loo seat was broken. I informed Bathcenter and they sent me a replacement which arrived the next day.
Product & customer service 5 *****
Thanks,
Peter

Been using bathcenter for years and have always received good service and quality products, highly recommended

Appalling - ordered in good faith then they cancelled with no solution!
Thanks for nothing :-(

Terrible customer service! My £659 Carronite bath came scratched. I can write a story how I've been treated by someone call Martin when I've tried to sort some repair kit to sort scratches on my new bath. Very argumentative, unpleasant person. If I knew I'll be treated like that, I would never buy anything from Bathcenter.

An absolute shower!
I bought a bath and side panel, admittedly 11 months past.
However due to Covid complications, I left the equipment "as delivered", until today.
Having set the bath legs to the recommended height (in my bedroom as a dry run), I then unpacked the side panel and noticed a split on the top crease.

I then sent an email to the Bathcenter, with photos that clearly highlighted the bedroom dry run and the plastic packing still on the equipment; the response received was that I had exceeded the 30 day return and quoting the cost of a replacement panel at circa 150 GBP.

Absolutely disgusted with them and would never use them again.