Having researched for a replacement for my Acacia espresso scale, I settled on an Varia Aku Pro scale. Bean Bros had a very competitive price and reasonable delivery costs, so I bought from them. Sc... Toon meer
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Lees wat reviewers zeggen
Habe Viktor und Tobias beim Frankfurter Coffee Festival in Frankfurt kennenlernen dürfen. Ihre Expertise und Liebe zum Kaffee haben mich nachhaltig beeindruckt. Leider hatte ich zu dem Zeitpunkt mein... Toon meer
Bedrijf heeft geantwoord
Living in the Netherlands i ordered the varia vs6, some burrs and a scale from my Danish neighbors BeanBros. Was a bit unlucky with the unit which was broken. No problem though, customer support was a... Toon meer
Articles came exactly as expected, well packaged and I am in Love with my new Varia VS4. Delivery towards Germany tho took some while (about 2 Weeks) But from shipping Details due to late shipping at... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We are fuelling coffee businesses and coffee lovers with some of the world's most incredible coffees and coffee equipments.
Contactgegevens
Amaliegade 6, 1256, København, Denemarken
- support@beanbros.co
- beanbros.co
4,2
Goed
313 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 9% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I've ordered a Vario Aku Pro scale for…
I've ordered a Vario Aku Pro scale for my boyfriend. He already has a Vario VS3 Grinder and a Cold Brew bottle. He loves it. The delivery was fast and I always have that good feeling on the site that everything gonna be alright :) Thank you!
26 november 2025
Review zonder uitnodiging
Personas muy amables
Personas muy amables, eficiencia, me resolvieron el problema con una compra
18 november 2025
Muy profesionales
Muy profesionales . Saben mucho y muy buenos productos. Los envíos perfectos
15 november 2025
Good Overall!
Overall, great experience. Good quality products, good prices, on-time delivery and good after-sales offers. Recently bought a Varia Grinder and I'm happy with the purchase.
9 november 2025
Sehr enttäuschender After Sales Service…
Sehr enttäuschender After Sales Service – nach über 6-wöchigem Mailverkehr keine Hilfe bei defektem Produkt innerhalb der Gewährleistungsfrist.
20 november 2025
Review zonder uitnodiging
Can be recommended
Can be recommended. Fast delivery and fast reply in cases of support.
4 november 2025
Antwoord van Bean Bros
Hi Nagari,
ありがとうございます！
We’re thrilled to hear that your order arrived smoothly all the way to Japan.
Thank you for your support, and we look forward to serving you again soon! ☕️
Best regards,
The Bean Bros Team
Absolut perfekter Service
Absolut perfekter Service,
hatte eine Varia V3 bestellt, die allerdings den Mahlgrad bei jedem Mahlvorgang verstellt hat. Das würde dem Hersteller gemeldet und hatte tags darauf eine Lieferbestätigung, dass eine neue Kaffeemühle unterwegs ist. Nun ist alles bestens und kann BeansBros nur wärmsten empfehlen.
1 juli 2025
Antwoord van Bean Bros
Hi S.,
Thank you so much for your fantastic review and kind words! We’re very glad to hear that your issue with the Varia V3 was quickly resolved and that you’re now enjoying your coffee grinder.
Your recommendation means a lot to us, and we look forward to continuing to serve you with the best coffee experience possible.
Best regards,
The Bean Bros Team
Perfect!
Perfect experience and thank you very much for the delivery to Ukraine being available!
17 september 2025
Antwoord van Bean Bros
Hi Iryna,
Thank you so much for your kind words! We’re delighted to hear you had a perfect experience, and we’re proud to support delivery to Ukraine.
We appreciate your trust and look forward to serving you again soon! ☕️
Best regards,
The Bean Bros Team
Super nice experience
Super nice experience! Fast shipping quick answers to mails! Can only recommend!
18 september 2025
Review zonder uitnodiging
Antwoord van Bean Bros
Hi M.,
Thank you so much for your wonderful feedback! We’re thrilled to hear you had a great experience with our fast shipping and quick responses.
We really appreciate your recommendation and look forward to serving you again soon! ☕️
Best regards,
The Bean Bros Team
Supposedly "in inventory" - not delivered after 2 months
Article was marked "available". When I emailed and asked for the tracking number, they told me it was made to order and it would take a month. It ended up taking two months, but it was finally delivered.
7 september 2025
Antwoord van Bean Bros
Hi Davide Archetti,
Thank you for your feedback. We want to assure you that Bean Bros is a legitimate business fully committed to delivering all orders—no scams, no shortcuts.
Regarding your order for the Option-O - LAGOM P64 - Silver Coffee Grinder (Order #6294791), please note this item was sold as a pre-order, which explains the longer lead time before shipment.
Your order was shipped on August 26, and a shipping confirmation with the tracking number was sent to your email. You can track the shipment via the email.
According to the tracking information, the package may have been received. We’ve reached out via email and are waiting for your reply to help resolve this matter.
Please don’t hesitate to contact us directly so we can assist you further.
Best regards,
The Bean Bros Team
The best price-value ratio for specialty coffee
I have been getting the Monthly Coffee subscription on and off during the past 2 years and it's always marvelous. The big box (3 bag) subscription is the best value you can get on the Danish market. You get 3 different specialty coffee bags, where usually 1 of them will be as good as Gesha. This month's subscription from Bugan is easily 10/10. I have no clue how they've managed to keep the prices the same, while keeping the quality so high, something no other roastery has managed to do. I have had to contact support a few times and they've always been super quick and super helpful.
My only small complaint is that I wish it was a bit easier to manage your subscription after logging in, instead of having to find the link from the activation email.
17 september 2025
Review zonder uitnodiging
Antwoord van Bean Bros
Hi Venelin,
Thank you so much for your fantastic review and for being a loyal Bean Bros subscriber over the past two years! We’re thrilled to hear you’re enjoying the Monthly Coffee subscription and appreciate your kind words about the quality and value we strive to deliver.
We also really appreciate your honest feedback about managing subscriptions — it’s super helpful for us as we work on improving the user experience.
Thanks again for your continued support and for trusting us with your coffee moments!
Warm regards,
The Bean Bros Team
No product after a month
Ordered a coffee dripper from Bean Bros. The address was correct, but the package was misdelivered and never reached me. After waiting a month with no product, customer support admitted it wasn’t my fault but still refused to refund shipping, leaving me paying for their mistake.
Deeply disappointing experience. Won't be ordering again.
EDIT: Bean Bros rectified the situation after this review. There was a lot more time spent on this order than I would've wanted, but I appreciate the response and full refund.
15 augustus 2025
Review zonder uitnodiging
Antwoord van Bean Bros
Hi Robert,
Thank you for your honest feedback and for updating your review. We sincerely apologize for the inconvenience caused by the misdelivery of your coffee dripper and the frustration it created.
We’re glad we were able to rectify the situation and provide a full refund, though we understand the extra time spent was disappointing. Your experience highlights areas where we can improve, and we appreciate your patience throughout the process.
If there’s anything else we can do to make things right or assist you in the future, please don’t hesitate to reach out.
Best regards,
The Bean Bros Team
Great customer support answering my…
Great customer support answering my questions, and quick delivery service. I ordered a set of burrs from them
26 juni 2025
Review zonder uitnodiging
Antwoord van Bean Bros
Hi Thanos,
Thank you for your kind words! We’re delighted to hear you had a great experience with our customer support and that your burr set was delivered quickly.
We appreciate your trust in Bean Bros and look forward to serving you again soon! ☕️
Best regards,
The Bean Bros Team
Subscription as a gift
I ordered a subscription as a gift for our friends and it was perfect ! They enjoyed monthly surprise box with delicious coffee. Thank you for making this gift special for them.
30 juni 2025
Review zonder uitnodiging
Antwoord van Bean Bros
Hi Katarina,
Thank you so much for sharing this lovely feedback! We’re so happy to hear that your friends enjoyed their Bean Bros coffee subscription and that it made a special gift experience. ☕🎁
It means a lot to us to know our coffee brought joy to both you and your friends. Thanks for choosing Bean Bros!
Warm regards,
The Bean Bros Team
Antwoord van Bean Bros
Hi Christos,
Thank you for your kind feedback! We’re delighted to hear that your order was processed smoothly and everything went well.
We truly appreciate your trust in Bean Bros and look forward to serving you again soon! ☕️
Best regards,
The Bean Bros Team
Sehr wertige Mühle
Sehr wertige Mühle. Habe mir zusätzlich das „Titanium coated - Hypernova ULTRA-S burr set“ dazu geholt, da ich einen mittleren Röstgrade bevorzuge. Mein erster Espresso, mit meinem bevorzugten Kaffee, war wesentlich besser als mit meiner alten Eureka Mühle.
15 juni 2025
Review zonder uitnodiging
Antwoord van Bean Bros
Hi Jorg,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re enjoying your new grinder and that it’s making such a great difference compared to your previous one.
We also appreciate you sharing your experience with the Titanium Coated – Hypernova ULTRA-S burr set — it’s a fantastic choice for medium roasts!
Enjoy your espresso moments, and thank you for being part of the Bean Bros community. ☕️
Best regards,
The Bean Bros Team
My order never arrived
My order never arrived. When I claimed that, they only sent back the money for the product but kept the shipping costs, even after I asked for a full refund.
13 mei 2025
Antwoord van Bean Bros
Hi David,
Thank you for your feedback, and we’re genuinely sorry to hear about your experience.
After thoroughly investigating your case, we found that the delivery failed due to an incorrect address being provided at checkout. Since the order was returned to us, and the shipping costs were already incurred on our end, we refunded you the full product value as per our policy.
We always do our best to ensure smooth deliveries, but in this case, the issue was unfortunately beyond our control. That said, we truly appreciate your understanding and are here if you have any further questions.
BeanBros Team
A smooth & delightful experience
I recently purchased a coffee grinder from BeanBros and was thoroughly impressed with their service. I had a few questions before ordering, and they replied almost immediately with friendly and helpful responses that made my decision easy. Once I placed the order, it was shipped right away and arrived within just a couple of days in perfect condition. Excellent experience from start to finish! Special thanks to Kim for being so very helpful.
5 mei 2025
Antwoord van Bean Bros
Hi Mohamed,
Thank you so much for the kind words that really means a lot! 😊
I’m so happy to hear everything went smoothly and that we could help make your decision easier. Always here to answer questions, whether it’s about burrs, brewing, or just finding the right fit.
Glad the grinder arrived safe and sound and super quickly too! Hope you're enjoying it and dialing in some tasty shots already.
Big thanks again for the lovely feedback and anytime you need us, we're just an email away!
All the best,
Bean Bros Team
exceptional customer service
I ordered a Varía S3 from Bean Bros because they’re the oficial reseller in Europe. I had some issues with the grinder and quickly sent them an email explaining the issue. Long story short they sent me a replacement machine from their newly received stock and sent me the return label. Communication was fast, smooth, and pleasant. Even if it happened during Easter. Shout out to Kim for being so service oriented and understanding.
Shipping was also super fast, next day delivery.
Great experience overall.
15 mei 2025
Review zonder uitnodiging
Antwoord van Bean Bros
Hi Robin,
Wow, thank you so much for the awesome review that really made our day! 😊
So glad we could get things sorted quickly for you, even with Easter in the mix. We always want to make sure no one’s left hanging (especially when it comes to coffee gear!).
Big thanks for the kind words and the shoutout! It was genuinely a pleasure helping you out.
Hope you're loving the new VS3 and pulling some delicious shots already. If you ever need anything, you know where to find us.
All the best,
Bean Bros Team
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