Great Overall experience with Bean Machine. Repair Service and follow up work. Demie was really helpful and swift with getting the unit back to us. The Connoisseur's are going to be out in force for... Toon meer
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Lees wat reviewers zeggen
Customer service is incredible. Hats off to Tara from the CS team who really looked after us. Special shout out to Paul the installer, super patient, very polite and did a fabulous job installing... Toon meer
Just want to thank the customer service team for their help! We had a slight delivery issue with our new coffee machine + were assisted by Farheen, who was so helpful + professional! She was able to r... Toon meer
Bean machines Hi everyone. From discovering BeanMachines online to discussing my requests with Liam and Scott, everything was made so simple. I now have my coffee machine installed and it works a... Toon meer
Bedrijfsgegevens
Over Beanmachines
Geschreven door het bedrijf
Established commercial coffee machine and servicing specialists. We proudly supply bean to cup and traditional espresso machine packages to UK businesses.
Contactgegevens
Verenigd Koninkrijk
- beanmachines.co.uk
4,4
Uitstekend
219 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 42% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very efficient and excellent service by…
Very efficient and excellent service by SEAN. Many many thanks for fixing my coffee machine in such a short notice.
31 december 2024
Review zonder uitnodiging
Overall good
The organising, purchase and supply of my machine was very good and missed items despatched promptly.
A follow up additional service offered at the time of purchase has been slower than expected.
3 december 2024
After few inconveniences our new coffe…
After few inconveniences our new coffe machine is great!
Thank you!
10 december 2024
Review zonder uitnodiging
Antwoord van Beanmachines
Thank you for your kind review. We hope your new coffee machine is working well, we appreciate your patience while we worked to sort this for you.
Coffee Machine Installation
Visiting the showroom to select the best machine for us with Scott's guidance was very helpful, as it is very difficult to choose the best machine for the job from paperwork. Everything went smoothly on the day of the installation and Mark was very helpful during the installation and the demonstration and training.
Everyone in the office is very pleased with the coffee and the hot chocolate, thank you both.
11 november 2024
Great technician's
Can’t fault the technicians. Professional and always helpful in any problems
29 oktober 2024
Sean is an amazing Engineer.
Sean is an amazing Engineer.
Very kind and helpful at all times of the installation.
Happy to answer all my crazy questions always with a smile and make sure that I understand the machine.
Many thanks Sean!
1 november 2024
Review zonder uitnodiging
Sean was very friendly & provided a…
Sean was very friendly & provided a good quality service. would recommend.
25 september 2024
Review zonder uitnodiging
Engeenir Sean was very helfull
Sean was very helfull and he made sure that everything was working perfectly before leaving.
19 september 2024
Review zonder uitnodiging
Beanmachine Engineer Visit
The engineer arrived on time and was very informative about the technical issue with the machine. He was also very friendly and polite.
13 september 2024
Review zonder uitnodiging
Perfect Customer Service Experience :)
Just want to thank the customer service team for their help! We had a slight delivery issue with our new coffee machine + were assisted by Farheen, who was so helpful + professional! She was able to resolve our issue within minutes, and made sure we were happy and clear on every step of the process. We are delighted with our new machine, and very thankful to Farheen + the rest of the team for all of their help + time. Would recommend to other businesses!
21 augustus 2024
Great assistance
Great assistance ! Sorted our request swiftly !
25 juli 2024
Review zonder uitnodiging
Super helpful and able to respond to…
Super helpful and able to respond to different requests we had all to do with everything coffee !!! Thank you!
25 juli 2024
Review zonder uitnodiging
Sean was great ,really helpful and…
Sean was great ,really helpful and nothing was to much trouble and his knowledge of coffee was amazing
12 juli 2024
Review zonder uitnodiging
Great Service
The engineer was super helpful. He was knowledgeable, polite and took time to talk me through everything. Definitely lived up to good customers service.
28 juni 2024
Review zonder uitnodiging
Mark Fraser was exceptional
Mark Fraser was exceptional,he serviced the machine with myself last year aswell as this year and he’s incredible and really informative. Service was quick and smooth and it was an overall really nice experience.
17 juni 2024
Review zonder uitnodiging
Sean was amazing help
Sean was amazing help, gave great advice to for preventative measures and couldn’t be more helpful. Thank you Sean!
13 juni 2024
Review zonder uitnodiging
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