Great Overall experience with Bean Machine. Repair Service and follow up work. Demie was really helpful and swift with getting the unit back to us. The Connoisseur's are going to be out in force for... Toon meer
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Lees wat reviewers zeggen
Customer service is incredible. Hats off to Tara from the CS team who really looked after us. Special shout out to Paul the installer, super patient, very polite and did a fabulous job installing... Toon meer
Just want to thank the customer service team for their help! We had a slight delivery issue with our new coffee machine + were assisted by Farheen, who was so helpful + professional! She was able to r... Toon meer
Bean machines Hi everyone. From discovering BeanMachines online to discussing my requests with Liam and Scott, everything was made so simple. I now have my coffee machine installed and it works a... Toon meer
Bedrijfsgegevens
Over Beanmachines
Geschreven door het bedrijf
Established commercial coffee machine and servicing specialists. We proudly supply bean to cup and traditional espresso machine packages to UK businesses.
Contactgegevens
Verenigd Koninkrijk
- beanmachines.co.uk
4,4
Uitstekend
219 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 42% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Always great service
Always great service, second time having Sean onsite, very helpful.
12 juni 2024
Review zonder uitnodiging
Very helpful and knowledgeable…
Very helpful and knowledgeable engineer. Prompt arrival and efficient. Happy to answer queries and give advice. Very happy to recommend
10 juni 2024
Review zonder uitnodiging
Paul - Whitby Pavilion
After an initial delay, through no fault of his or indeed ours , Paul Singleton installed our machines today. He was professional, informative, patient, considerate and willing to understand where my staff were coming from. Sensitive to the environment he was in ( we had to offer some degree of service to our customers ) he was happy to 'work around' . Much appreciated. A great advert for your company.
22 mei 2024
Review zonder uitnodiging
Sean was excellent
Sean was excellent. Excellent service, polite and good recommendations.
23 mei 2024
Review zonder uitnodiging
Sean was friendly and very helpful. And polite
Sean was very helpful and polite. He was very thorough. And would recommend him
23 mei 2024
Review zonder uitnodiging
Sean has given us brilliant service…
Sean has given us brilliant service while installing new machine ,
22 mei 2024
Review zonder uitnodiging
Thank you to Sean brilliant Engineer and Demie Customer Services
Sean the engineer was amazing very professional very qualified and repaired the machine very quickly. Was great to have someone experienced to put it right. No question wasn't answered and trained me on some items I didn't know that would help the machine. Great Asset to Bean Machines keep up the good work Sean you are brilliant. And to Demie their Customers Services Lady thank you for listening to my needs and getting the engineer out so quickly. Without your help the machine would not have been repaired and there would have been a lot of unhappy staff. Thank you both for making my job easier today. Maria Nelsons Wimbledon
27 februari 2024
Review zonder uitnodiging
Very helpful with what we needed and…
Very helpful with what we needed and with the process
looking forward to getting our new machine
8 november 2023
Good price good staff
6 oktober 2023
A very simple and thorough experience
A very simple and thorough experience, from initial contact, to choosing the right machine for our needs - Scott was very knowledgeable and helpful, guiding us to the right option.
22 september 2023
Professional and delivered as agreed
10 augustus 2023
Efficient, Effective and Timely
The team member was professional, polite and efficient.
The job was dealt with swiftly and in a timely manner.
10 augustus 2023
The service engineer did an incredibly…
The service engineer did an incredibly thorough job whilst teaching our coffee makers too!
10 augustus 2023
Expensive, Hidden Charges
Expensive, very contractual, poor value for money on both the supply of the machine and coffee beans. Avoid this company, beware of additional costs at the end of the contract if you do sign up.
15 augustus 2023
Review zonder uitnodiging
Antwoord van Beanmachines
Thank you for taking the time to share your feedback with us. I'm sorry to hear about your less than satisfactory experience with our company, and I'd like to address your concerns.
Regarding the contractual aspect of our services, we apologize if it has caused any inconvenience. Contracts are in place to outline the terms and conditions of the agreement, but we are continually working to make them more transparent and customer-friendly.
Your feedback has prompted us to review our communication and make sure that future customers are well-informed about any potential fees associated with the contract's conclusion.
If there is anything specific you would like to discuss or if you have any further concerns, please do not hesitate to reach out to our customer support team.
We take your feedback seriously and will use it to refine our services and make them more customer-centric.
Great service
22 juli 2023
Review zonder uitnodiging
Arrived when they said
Arrived when they said. Fixed the machine in minimal time and now it works perfect. Gave me some advice and simple tips on how to avoid problems in the future. I was entirely satisfied with the service I received.
28 juni 2023
Straight forward and easy to…
Straight forward and easy to communicate, understood our needs and a quick turnaround
16 mei 2023
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