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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I won a freebie on instagram, my prize was delivered 2 days later. It was a bottle of Glacier Water Hyaluronic Acid Serum. I must admit my skin feels really soft and cleansed after using it. Five sta... Toon meer

Beoordeeld met 1 van de 5 sterren

A shipment from order #5850 is on the way This is a untrusted website on 24th March it’s now 22nd April I placed on 24th March 2026, they took my money knowing full well they did not have the it... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Beaut Flo were quick to process my order and used Royal Mail to deliver the package. This allowed me to arrange ‘pick up’ at the local PO in my town, in my own time. Laura Mercier products are often q... Toon meer

Beoordeeld met 5 van de 5 sterren

My order didn’t arrive, however the customer service was absolutely amazing. I received prompt emails advising me that my issue was being looked into and I received a full refund. Thank you so much.... Toon meer

Bedrijfsgegevens

  1. Cosmetische producten leverancier
  2. Schoonheidswinkel
  3. Cosmetica en parfums leverancier
  4. Haarproductenwinkel
  5. Gezondheids- en schoonheidsartikelen winkel

Geschreven door het bedrijf

💄Discover something beautiful 🛍Shop your favorite beauty brands


Contactgegevens

3,9

Goed

TrustScore 4 uit 5

151 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 87% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent All Round Service

Excellent All Round Service!
I bought some items from Beautflo.com that i was unable to find anywhere else. I had a query about delivery details, and was impressed by a very helpful immediate response from my email. Items also came within the time i was advised. I would use this site again with trust, and would highly recommend to others.

6 september 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

DO NOT TOUCH THIS COMPANY!!!

Well I ordered Mac make up over two weeks ago and still waiting!! Royal Mail have put a card through the letter box saying that the postage is £1.50 short from this pathetic excuse for a company.
You try to rob me for £33 which is a joke just like your cowboy company!! Blocked my email when asked for the proof which is very sad. Totally ignorant company, I’m the customer and I am having to chase you because you can’t deliver what I paid for? Lucy is a disgrace!!! Asking me for proof then blocking my email. Customer service is a joke!!

5 augustus 2021
Review zonder uitnodiging
Logo Beaut Flo

Antwoord van Beaut Flo

Hey Nick!

Thank you for your feedback.

I am sorry to hear that this happened.

We check all feedback and anywhere we can help we do to ensure we deliver an exceptional experience for all our customers.

After looking into your complaint, I can see that the reason your email was blocked was due to abusive language which, automatically blocks any further correspondence.

We do not tolerate any abuse.

I can see our customer support team contacted you and resolved this by issuing a full refund plus the items that we had sent for you to keep.

If you have any further feedback, then please contact us directly.

Kind Regards

Cath

CS

Beoordeeld met 5 van de 5 sterren

Great website, products

Great website, products and even better customer service. tyxxx

23 juli 2021
Review zonder uitnodiging
Logo Beaut Flo

Antwoord van Beaut Flo

Hey!

Thank you for the excellent feedback.

Kind Regards

CS

Beoordeeld met 1 van de 5 sterren

I have never received my order have…

I have never received my order have sent emails but no response!

23 juli 2021
Review zonder uitnodiging
Logo Beaut Flo

Antwoord van Beaut Flo

Hey Lee!

Thank you for leaving your review.

I am truly sorry to hear that! I have had a look into your order and can see that our customer service team resolved this issue promptly.

Please contact us if you need any further help and our team are happy to assist.

Kind Regards

CS

Beoordeeld met 3 van de 5 sterren

Had to email them to find out where my order was :(

Very easy website to use however didn’t receive any emails about where my order was and has taken 3 weeks to sort something out but hoping it’s on its way to me now. Nice pricing as well on the items- good deals.

20 juli 2021
Review zonder uitnodiging
Logo Beaut Flo

Antwoord van Beaut Flo

Hey Myah!

Thank you for your review.

I am very sorry that your items were delayed.

We would love to hear back with your feedback on the items received.

Kind Regards

CS

Beoordeeld met 5 van de 5 sterren

Fab website.

A clear and easy website to use. Great range of products for a fabulous price.

18 juli 2021
Review zonder uitnodiging
Logo Beaut Flo

Antwoord van Beaut Flo

Hey!

Thank you so much for your feedback.

Kind Regards

CS

Beoordeeld met 5 van de 5 sterren

Found on Facebook add, excellent

Great choice of products at very reasonable prices, upgraded one of my products to larger size free of charge, so very happy. Keep you updated on delivery status.

12 juli 2021
Review zonder uitnodiging
Logo Beaut Flo

Antwoord van Beaut Flo

Hey Jean!

Thank you so much for your feedback!

Kind Regards

CS

Beoordeeld met 5 van de 5 sterren

No problems

Fast delivery, good price, genuine product- no complaints here!

12 juli 2021
Review zonder uitnodiging
Logo Beaut Flo

Antwoord van Beaut Flo

Hey Jo!

Thank you so much for your feedback.

Kind Regards

CS

Beoordeeld met 5 van de 5 sterren

5 star service

The customer service team are so on the mark. This was the only website I could find Mac matte creme as I knew it was in short supply. I had regular updates about my order and came within the time frame even though it was in high demand. My new favourite online beauty store.

6 juli 2021
Review zonder uitnodiging
Logo Beaut Flo

Antwoord van Beaut Flo

Hey Kathleen!

Thank you for taking your time to leave your feedback.

I am glad to hear that our cs team were able to keep up to date and even better that we are your favourite choice for your online beauty store! 😊

Kind Regards

CS

Beoordeeld met 5 van de 5 sterren

great products and service

great products and service! delivered to me very fast and now I am excited to use my products!!! +++++

30 juni 2021
Review zonder uitnodiging
Logo Beaut Flo

Antwoord van Beaut Flo

Hey Jayne!

Thank you for taking your time to leave your feedback.

Kind Regards

CS

Beoordeeld met 4 van de 5 sterren

Easy to order

Easy to order, everything easy to find. Waiting for my order so fingers crossed.

21 juni 2021
Review zonder uitnodiging
Logo Beaut Flo

Antwoord van Beaut Flo

Hey!

Thank you for you feedback.

We are glad you were able to find what you were looking for from our website. We always try to make our service better.

So please let us know how you found the products as we would be keen to hear back from you with further feedback by contacting our customer service team directly bfteam@beautflo.com

Kind Regards

BF Team

Beoordeeld met 3 van de 5 sterren

Ordered present as a gift

Ordered present as a gift. Recieved an 3mail 3 daya before friends birthday saying there was a delay... i did get the option to cancel. Still awaiting package.
Website was easy to use for orders and good communication with me about delay

19 juni 2021
Logo Beaut Flo

Antwoord van Beaut Flo

Hey!

Thank you for your feedback.

I am very sorry to hear that your order was delayed and can understand your frustration.

We do always keep you updated on your orders and I can see that there were some delays from the supplier for the items.

Our customer service team will be in touch with updates regarding your order.

If you have any questions or need our help please contact us.

Kind Regards

BF Team

Beoordeeld met 5 van de 5 sterren

Great communication

Customer service is great at communicating. One of my items was not in stock and I was given an option to wait or refund it. I chose to wait but there was a problem with the supplier so I was offered a similar product for a replacement in the bundle or a refund. The products come really well packaged and are exactly what you buy.

17 juni 2021
Review zonder uitnodiging
Logo Beaut Flo

Antwoord van Beaut Flo

Hey!

Thank you for your amazing feedback!

I am sorry to hear that you order was delayed. We do have some stock issues at time with items due to high demand however, our team will always offer you the best solution we can.

We are glad to hear that our customer service team did find a solution and offer you replacement products.

If you have any further questions or need our help please contact us.

Kind Regards

BF Team

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