I won a freebie on instagram, my prize was delivered 2 days later. It was a bottle of Glacier Water Hyaluronic Acid Serum. I must admit my skin feels really soft and cleansed after using it. Five sta... Toon meer
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A shipment from order #5850 is on the way This is a untrusted website on 24th March it’s now 22nd April I placed on 24th March 2026, they took my money knowing full well they did not have the it... Toon meer
Bedrijf heeft geantwoord
Beaut Flo were quick to process my order and used Royal Mail to deliver the package. This allowed me to arrange ‘pick up’ at the local PO in my town, in my own time. Laura Mercier products are often q... Toon meer
My order didn’t arrive, however the customer service was absolutely amazing. I received prompt emails advising me that my issue was being looked into and I received a full refund. Thank you so much.... Toon meer
Bedrijfsgegevens
- Cosmetische producten leverancier
- Schoonheidswinkel
- Cosmetica en parfums leverancier
- Haarproductenwinkel
- Gezondheids- en schoonheidsartikelen winkel
Geschreven door het bedrijf
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Contactgegevens
London, Verenigd Koninkrijk
- support@beautflo.com
- beautflo.com
3,9
Goed
151 reviews
Heeft 87% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Sold a fake ordinary product
Got sold a fake ordinary product and had to chase for a full refund through a PayPal dispute, case closed in my favour as the product was clearly counterfeit. Customer care was responsive and therefore the only reason for 2 stars. Posting this as a warning as some people may not be aware! 1/3 items were fake so may be a supplier issue, I hope they learn from their mistakes as they aren’t exactly cheap either.
10 juni 2021
Review zonder uitnodiging
Antwoord van Beaut Flo
Hey!
Thank you for your feedback.
We are very sorry to hear this. Please rest assured all of our products arrive direct from manufacturer or vetted suppliers that have all the rights to be able to sell original products.
We are glad that our customer service team were responsive and able to help you. After looking into this I have noticed that our customer service did offer to refund the item as you mentioned you felt uncomfortable using the product.
We also investigated the product that was sent to you from the same batch, which we found no errors in as such. Further more as you claimed for a chargeback via PayPal we could not deal with you directly as we have to follow PayPal guidelines and you were offered a refund on the basis of you returning all of The Ordinary products that you had ordered of which we only received one product back from you.
Our priority is ensuring all of our products and service that we provide to our customers is at its best and we take matters as this very seriously.
If you do have any further questions or need our help please contact us directly.
Kind Regards
BF Team
Great deals
Great deals, wanted the bits that I ordered for ages and got them cheap!
25 mei 2021
Review zonder uitnodiging
Antwoord van Beaut Flo
Hey!
Thank you for your feedback.
We always aim to offer amazing products and service with competitive prices and we are glad that we were able to get the items that you wanted!
Kind Regards
BF Team
The Best!!
I won there Instagram giveaway and I am chuffed with the items on offer. I have been wanting to try olaplex so I have bagged some of that! Thanks guys! Will definitely be purchasing with you again!
2 mei 2021
Review zonder uitnodiging
Antwoord van Beaut Flo
Hey!
Thank you for your amazing feedback.
Congratulations on winning our competition! We hope you enjoyed the items that were delivered for you and we hope to hear from you again.
Kind Regards
BF Team
Excellent customer service
Sadly my order had to be cancelled due to a shipment error but I was contacted about it immediately and my refund was processed very quickly. The lovely Ellie was dealing with my order and they responded to all my emails right away and were very kind and helpful.
Will definitely be using this website again.
7 april 2021
Review zonder uitnodiging
Antwoord van Beaut Flo
Hey!
Thank you for your feedback.
We are glad Ellie was able to resolve your issue quickly and we always aim to give you the best solution we can.
Kind Regards
BF Team
Amazing company
Amazing company! My whole experience from start to finish was excellent. I’ve received my product swiftly and arrived well packaged.
I’ve never heard of Beaut Flo before hence why I was a little bit hesitant but I’m glad my girl recommended them to me.
I will use them again and I can vouch that they are legit.
Thanks again xx
17 maart 2021
Review zonder uitnodiging
Antwoord van Beaut Flo
Hey!
Thank you for your feedback.
It's great to hear from our new customers and feedback as such goes a long way.
We are always updating our website with new products and offers for you so please be sure to check them out!
If you have any further questions please contact us.
Kind Regards
BF Team
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