Beauty Outlet Reviews 

I 'd like to compliment one of your employee, Melissa G (O2 Till 2), for the excellent service she provided on 5 Sept, 2024. Ms. Melissa G helped me to sort my problem efficiently.

I have been pleased with the service I receive at your brand in O2 Arena ,Greenwich London SE10 ODX. However,Ms. Melissa G's professionalism and helpful service is exceeded my expectations.

Such a commitment to great customer service is to be commended.

On Saturday 28th at 11.41me and my daughter went in and purchased four items the gitl at the till charged me for five items I thought it was a bit to much but didn't question it as we was in a rush when we got home later that day I checked my receipts I was over charged by £3.99 I was served by Josefine till 2 at 11.41 I feel this was done deliberately I would like someone to look into this matter kind Regards Naila Akbar

Terrible ordered around £50 of items for my daughter's birthday and never arrived!!! Do not order from this store complete con!

First time buying from this company and i'm really pleased with all the items i received, and the prices are very competitive. Super quick delivery as well! I only put my online order in on Tuesday and it was delivered today, Thursday (19th), i had an email to track the order and was also given a 2 hour delivery slot.

I will definitely use again, and will also recommend to friends and family. I'm a very happy customer 👍

Mystery box was amazing. Well over 50£ worth of goodies. Nails had hard glue with them but I guess that’s why the box is 10£ . Came really quick and packages well.
Holly in the Skegness branch packed my order and I was honestly so happy.
Thankyou xx

Efficient service.
Fantastic prices.
Carefully & beautifully packaged.
Thank you!

I have been going to Beauty Outlet for many years with each of my daughters and every time we have visited the staff have been excellent. Always helpful and ready to help, the store is always pleasantly laid out and easy to navigate with plenty of new lines added. But it is the ladies who work there who have impressed me the most - well done ladies

I ordered 8 false eyelashes and there was a problem with one of the ones they sent. Customer services sorted the issue immediately. Quick response and good customer service is the reason I give this company 5/5 and I will definitely order from them again.

The goods have not arrived to me for 3 weeks and the store does not want to return the money, I send e-mails and they only promise and apologize, but they do not return the money, I feel cheated, I do not recommend it, I will report it.

Great choice of products & prices.
I had a slight issue in that I was emailed to say an item was out of stock, so I could choose a different item to the same value.
The lipsticks I ordered were not like the colour on the website, so I asked to return them. I've even been updated to say they have received the items back. Great service. Will definitely buy from these again

I was really disappointed that I couldn't replace my favourite bronzer again as it had been a supplier whose only outlet was Wilko. I was delighted to track it down at Beauty Outlet, which I've not used before. I ordered 2 of them, plus a couple of other products and got confirmation and delivery updates. They have arrived today, via Amazon, very well packaged and exactly as advertised. Thank you.

Repeat customer.
Beauty Outlet had a revolution eyeshadow pallette that I'd not been able to find anywhere else. Delivered within 2 days by Amazon delivery service. Very well packaged. Brilliant service

I recently visited the Beauty Outlet at the O2 in London while on a trip from Nottingham, and I had a very disappointing experience with their customer service at the till. I wanted to check the price of an item while paying for others. Upon finding out it wasn't worth the price, I decided not to buy it. However, the lady next to the entrance rudely interrupted the transaction, saying, "put it back," even though she was still scanning my items. I placed the item near the till, but she repeated her demand rudely. I asked if I could finish paying first, but her attitude remained unprofessional.Additionally, I noticed that two items had incorrect prices displayed, and I ended up paying a different price at the till. Trying to return these items turned into another unpleasant and rude experience.My visit to the Beauty Outlet completely ruined what had been a brilliant day. This store's poor customer service can ruin your entire mood, day, and even holiday experience. I won't be stepping into this store again. If the staff cannot perform their jobs properly, they should consider resigning. Customers deserve better treatment.

First time using this company online. No issues. Happy with price and products. well packaged and fast delivery. Would definitely use them again.

False advertisement of products . Ordered a foundation marked Down from £9 to £2 and the item that arrived was a small sample of the foundation.
Misleading information
Very disappointed won’t be ordering again

Great selection of products, at good prices. Fast delivery of my ordered items in great packaging.
Delighted, thankyou

Amazing service. Thank you for my items I will order from you guys again.

I decided to give this company another chance so placed orders again but the manager/ceo of the company called T... who is very rude and unprofessional found an old trustpilot review from last year and decided to track my account down and cancel my order and ban me from ordering again simply because he didn't want me to leave a negative review and let customers know about the unsealed and re-labelled old stock that they were selling me.
I have seen other reviews complaining of similar issues. T... is a very unpleasant character in the way he deals with customers who decide to mention an issue with a product they send and takes things so personally that he ensures to track down customers who leave a negative review on Trustpilot so that he can send them rude emails due to his power tripping and big ego. Bare in mind, I had ordered many times before and it only took one bad order complaint for the company boss to turn on a customer so that says it all about their priorities and what they think of their customers.

Easy to order, which was confirmed and received with maximum efficiency and professionalism. I am truly grateful for your very fine service and perhaps even more importantly the fact that I could retrieve my favourite product!!

The process from site to sitting on my makeup tray was quick, and order was well packed. I emailed customer service as one of the items applicator was off and in the eyeshadow. Obviously a factory fault not Beauty Outlet, but response and refunded within five minutes! Unheard of service! My new go to beauty company! PS...what a saving too! Buy with confidence folks.