i read a few reviews before ordering and honestly wondered afterwards if they were even about the same company. my order was smooth, delivery was on time and the shirt is lovely
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Ordered from what was labelled as Clarke Bennett Toronto only to get a product from China. The sandals which claimed to be Orthopedic looked like beautiful quality shoes in the pictures turned out to... Toon meer
Bedrijf heeft geantwoord
Please do not use this company. Despite the London name, this is a company operating out of China. Delivery of shoes took 3 weeks, poor quality and ill fitting. When I tried to return the items they... Toon meer
not sure what happened with some of the other reviewers, or whether they meant a different business, because Bennett & Clarke were very good with me
Bedrijf heeft geantwoord
3,2
Gemiddeld
76 reviews
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Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 89% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Took 3 weeks to receive my order
Took 3 weeks to receive my order. For the cost of the sandals, I have never owned such poor quality. Thought they were leather....they are not; I have worn them on and off for two weeks, the inner sole is peeling off. I think too much was paid for advertising which inticed me to buy, more should be put into the quality. Unfortunately, I would not recommend this company to anyone.
22 juni 2026
Review zonder uitnodiging
Please do not use this company
Please do not use this company.
Despite the London name, this is a company operating out of China. Delivery of shoes took 3 weeks, poor quality and ill fitting. When I tried to return the items they waste time offering all sort of discounts off next product or a 20% refund and keep the items. Eventually tell you can be refunded but have to be returned, tracked to China. Estimated cost €35.
4 juli 2026
Review zonder uitnodiging
Very good with me
not sure what happened with some of the other reviewers, or whether they meant a different business, because Bennett & Clarke were very good with me
25 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Amelia,
Thank you, this is lovely to read, and you weren't imagining it. It's something we've come to realise ourselves, partly from what some reviewers have pointed out: a number of the reviews here aren't meant for us at all, but for a company with almost the same name, Clark Bennett, based in Canada. So you were right to trust your own experience, and I'm so glad we looked after you well. We'd be glad to see you again.
Kind regards,
James
Bennett & Clarke Customer Care
Same company?
i read a few reviews before ordering and honestly wondered afterwards if they were even about the same company. my order was smooth, delivery was on time and the shirt is lovely
21 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Nora,
Thank you, this is good to hear, and you were right to trust your own judgement. A few of the reviews here were actually meant for a similarly named company abroad rather than for us, so the mixed picture is understandable. What matters is that your order ran smoothly, arrived on time, and the shirt is one you're happy with. Thank you for giving us a try, and we hope to see you again.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Susan - Orthopedic Sandals
Ordered from what was labelled as Clarke Bennett Toronto only to get a product from China. The sandals which claimed to be Orthopedic looked like beautiful quality shoes in the pictures turned out to be extremely poor quality and they are definitely not orthopaedic. They are poorly stitched plastic shoes with no support or grip. Buyers be warned.
30 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Thank you for taking the time to write this, but there has been a mix-up, because this isn't an order placed with Bennett & Clarke.
You've said yourself that you ordered from something labelled Clarke Bennett Toronto. That is a separate company based in Canada, and we are regularly confused with them because the names are so similar. We are Bennett & Clarke, we ship only within the United Kingdom, and I can find no order under your name. So this review relates to that Canadian company rather than to us.
As the order wasn't with us, I would ask that you remove it, since it currently stands against the wrong company. If it helps, I'm happy to point you towards the right place to take this up. You can reach me at info@bennettandclarke.co.uk.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Scam
Placed an order and money was taken instantly, but I did not receive any confirmation email containing the order details and no sign of the goods. Contacted company to get more information and no response. If it looks like a scam and smells like a scam... Be warned!
28 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Thank you for your feedback, and I'm sorry, this isn't how it should go. I understand the worry when money has been taken, no confirmation has come through, and then you couldn't reach us on top of it.
Please don't worry that your order has gone nowhere. If payment was taken, it will be recorded on our system, so it isn't lost, and it's worth a quick look in your spam folder in case the confirmation landed there.
If you email me directly at info@bennettandclarke.co.uk with the name and email used at checkout, I'll find your order straight away, look into where it is, and come back to you myself.
Kind regards,
Andrew
Bennett & Clarke Customer Care
Avoid this scam company who are not…
Avoid this scam company who are not what they say they are. I purchased a pair of shoes that are awful cheap material used and are fit for the bin nothing like the pictures . Scammers and should be investigated.
18 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Thank you for your feedback, and I'm sorry the shoes arrived nothing like you expected and well below the quality they should be. That genuinely isn't the standard we want to send out, so something has clearly gone wrong here, and I'd like to put it right for you.
If you email me at info@bennettandclarke.co.uk with your order number, I'll take a proper look myself, and I'm sure we can get it sorted between us.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Bought another colour
I bought the blouse in two colours because the first one fit so well. no regrets
19 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Micah,
Thank you, this is good to hear. Going back for a second colour is about the best thing you can say about a blouse, so I'm really glad the fit won you over. Enjoy them both.
Kind regards,
Laura
Bennett & Clarke Customer Care
Claire is the best
Claire is amazing, what a lovely women, she provided me the best service I have had in a while
23 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Harper,
Thank you, this is so kind, and it was a real pleasure helping you. Looking after people properly is what it's all about, so I'm really glad the service made such a good impression. Do get in touch any time.
Kind regards,
Claire
Bennett & Clarke Customer Care
Would not recommend at all.
Would not recommend at all.
Ordered some shoes specifically for an abroad wedding, they didnt arrive in time. Contacted the company regarding returning the item as the shoes were unopened.
They made it difficult to request a full refund, offering me different return options rather than listening to what I had requested which was a full refund. Seemed like delay tactics to get closer to the 30 day return deadline.
Once they finally listened to me they advised that I would have to return the product to China myself which would cost more more than the product to do so.
Will not be ordering from them again.
26 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Thank you for your feedback, and I'm sorry the shoes didn't arrive in time for the wedding, and that getting the return sorted afterwards proved such a headache. That genuinely isn't how we want things to go, and I'd rather get to the bottom of it than leave it sitting here.
If you email me at info@bennettandclarke.co.uk with your order number, I'll take a proper look at your return and the refund myself, and I'm sure we can get this sorted out together.
Kind regards,
Sarah
Bennett & Clarke Customer Care
We ordered 2 pair of mens clogs for…
We ordered 2 pair of mens clogs for around 30 pounds and they sent us very cheap quality creased clogs. The shoes in a plastic bag, not in any shoe box at all. One pair of them came squished, with the leather material creased. The same show had a very cheep quality undersole where the sole was all bent and curved. We tried to get a full refund but the company said that they will give 10% of our purchase back and that if we want a full refund we have to pay around 20 pounds to get them shipped back to China. Overall very poor quality customer service and I wont be buying other things at all from them if this is the quality of shoes/clogs they sell.
23 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Thank you for your feedback, and I'm sorry the clogs arrived in poor condition and that sorting the refund became such a frustration. That genuinely isn't the experience we want anyone to have, so something has gone wrong here, and I'd rather look into it properly than leave it as it stands.
If you email me at info@bennettandclarke.co.uk with your order number, I'll go through the condition they arrived in and the refund personally, and see that it's handled fairly.
Kind regards,
Daniel
Bennett & Clarke Customer Care
Even better on
I liked the dress online but liked it even more once i tried it on. Very easy to wear.
26 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Aimee,
Thank you, this is lovely to hear. It's always nice when something you liked online turns out even better in person, so I'm glad the dress won you over and it's an easy one to wear. Enjoy it.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Scammers
from this company.
I placed an order and, several hours later, I still had not received a confirmation email. The only proof I had that my order was successful was a screenshot I took during checkout.
I also tried calling the customer service number listed on the website, but I was unable to get through. I then emailed the company to cancel my order, but I have not received a response.
One of my biggest concerns is that I believed I was ordering from a London/UK-based company. After placing my order, I discovered that the business appears to operate from China, which was not clear to me at the time of purchase. Had I known this before ordering, I would not have gone ahead with the purchase, especially as I needed the slippers for an upcoming trip.
Based on my experience so far, I cannot recommend this company. I hope this review helps others do their research before placing an order. If I could give no star I would
1 juli 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Thank you for your feedback, and I'm sorry, this isn't how it should go. I understand the worry when you've placed an order, not had a confirmation through, and then struggled to reach us on top of that.
Please don't worry that your order has gone nowhere. If payment was taken, it will be recorded on our system, so it isn't lost, and it's worth a quick look in your spam folder in case the confirmation landed there.
If you email me directly at info@bennettandclarke.co.uk with the name and email used at checkout, I'll find your order straight away and come back to you myself rather than leave you waiting.
Kind regards,
Claire
Bennett & Clarke Customer Care
Absolutely shocking service and…
Absolutely shocking service and appalling quality product! They have sent me an item which is really poor quality and completely the wrong size and yet they are saying I have to pay £40 to return it. Completely unacceptable and very poor customer service. It’s a scam - stay clear.
1 juli 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Thank you for your feedback, and I'm sorry the item arrived in the wrong size and not up to standard. That genuinely isn't the experience we want anyone to have, so something has gone wrong here, and I'd rather look into it properly than leave it as it stands.
If you email me at info@bennettandclarke.co.uk with your order number, I'll go through the item and the return personally and see that it's handled fairly.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Felt comfortable
Simple dress but very flattering around the waist. i felt comfortable wearing it all evening
23 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Tansy,
Thank you, this is lovely to hear. A simple dress that flatters at the waist and stays comfortable all evening is just what you want, so I'm glad it worked out so well for you. Enjoy wearing it.
Kind regards,
Claire
Bennett & Clarke Customer Care
Look more expensive
The loafers look more expensive than they were. comfortable sole and a nice finish
22 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Callum,
Thank you, this is good to hear. A shoe that looks more expensive than it is, with a comfortable sole and a clean finish, is exactly the sort of thing we like to offer. I'm glad the loafers struck you that way, and we hope they see plenty of wear.
Kind regards,
James
Bennett & Clarke Customer Care
AVOID!!!
AVOID!!!
Cheap rubbish shipped from
China - returns to be sent to China at customer expense.
Fraud fraud fraud trying to say they are a London company. Do not buy from them!!!!!
30 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Thank you for your feedback. I'm sorry you feel this strongly, and that isn't the impression we ever want to leave.
If there's an order behind this, I'd genuinely like to help. Please email me at info@bennettandclarke.co.uk with your order number and I'll look into it personally and see what can be done.
Kind regards,
James
Bennett & Clarke Customer Care
SCAM reply on trust pilot review they are not helping at all.
This company is a complete scam... they will send you some rubbish that is 100% not what is advertised then you have option to return at your cost which is more expensive than items they sell. This is a scam so that you have no option but to keep the unusable items they will send you.
AVOID AVOID AVOID!!!!
30 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Thank you for your feedback, and I'm sorry the trainers arrived nothing like you'd hoped. That is genuinely not the experience we want anyone to have, so something has clearly gone wrong here, and I'd like to understand exactly what and put it right for you.
There's a fair way to sort this out, and I'd rather do that than leave it sitting here. If you email me at info@bennettandclarke.co.uk with your order number, I'll go through your order and the return personally and see what can be done.
Kind regards,
James
Bennett & Clarke Customer Care
AVOID AVOID AVOID
AVOID AVOID AVOID! This company is a scam!
If you need to return an item, you will find the products are return shipped to China & costs exceed the price of your product ! I was quoted £40 for a pair of £34 shoes which didnt fit !
Just beware
29 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Emma,
Thank you for your feedback, and I'm sorry the shoes didn't fit and that sorting the return became such a frustration. That isn't how we want a return to go, and I'd like to look into it properly for you rather than leave it here.
If you email me at info@bennettandclarke.co.uk with your order number, I'll go through the return personally and see that it's handled fairly.
Kind regards,
Sarah
Bennett & Clarke Customer Care
So far I haven’t had an email response…
So far I haven’t had an email response back from them but so far they’ve taken my money for 2 pairs of clogs and I have had no order receipt via email and there phone number doesn’t seem to work to speak to someone
26 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Thomas,
I'm sorry, this isn't how it should go, and I understand the worry when money has been taken for two pairs and you've had no reply and no confirmation through.
Please don't worry that your order has gone nowhere. If payment was taken, it will be on our system, so it isn't lost. As for the confirmation, it's worth a quick look in your spam folder, as they can land there. I should be straight with you though: I can't yet see your email on our side, so I'd like to find you another way and make sure you're looked after.
If you email me directly at info@bennettandclarke.co.uk with the name and email used at checkout, I'll find your order straight away, look into both pairs, and come back to you myself rather than leave you waiting.
Kind regards,
Sarah
Bennett & Clarke Customer Care
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