i read a few reviews before ordering and honestly wondered afterwards if they were even about the same company. my order was smooth, delivery was on time and the shirt is lovely
Bedrijf heeft geantwoord
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If you want a refund, they only offer 20% of the total amount. Communication is very difficult. If you want a full refund, you have to cover all the costs yourself; you have to arrange the shipment to... Toon meer
Bedrijf heeft geantwoord
Took over two weeks to deliver shoes, quality is nothing like picture and came in a bag which ruined profile by squishing them together as not a box. Took over 2 days of back and forth emails and st... Toon meer
Bedrijf heeft geantwoord
not sure what happened with some of the other reviewers, or whether they meant a different business, because Bennett & Clarke were very good with me
Bedrijf heeft geantwoord
2,8
Gemiddeld
98 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 78% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Shoes ?
Shoes ?! Took forever to arrive! 18 days. Badly packaged. Too big, cheap poor quality and a nightmare to return. Awful company! Avoid
19 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Donna,
I'm sorry this has left you so frustrated. I've looked into your order, and our records show it arrived within the delivery window given at checkout, so the timing here doesn't quite match what we have on file.
I can't say exactly how the rest has been handled for you so far, but I'd like to look into it personally now and make sure you're left properly satisfied. You can reach me directly at info@bennettandclarke.co.uk.
Kind regards,
Andrew
Bennett & Clarke Customer Care
Good work trousers
Bought the trousers for work. dont crease too badly and still looked fine by the end of the day
28 mei 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Harry,
Thank you. These wear well through a full day and hold their look, just as they did for you at work. A dependable pick for the working week. We hope it earns a regular place in your wardrobe.
Kind regards,
Andrew
Bennett & Clarke Customer Care
Return handled well
I had to return one size and it was handled politely. new size fits much better, so no complaints
1 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Romilly,
Thank you for this. A return should be straightforward and handled politely, so it's good to know that's exactly how yours went, and that the new size is a much better fit. We hope it gets plenty of wear.
Kind regards,
Claire
Bennett & Clarke Customer Care
Good with chinos
Ordered one pair of loafers to test the shop. they look good with chinos and didnt rub much the first day
22 mei 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Jago,
Thank you for giving us a try. It's good to hear the loafers look the part with your chinos and were comfortable enough to start with. New shoes can take a little wearing in, so they should only get easier from here. We'd be glad to see you again.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Not too dressy
The dress is comfortable around the waist and the fabric falls nicely. not too dressy, which i like
18 mei 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Gloria,
Thank you, this is good to hear. I'm glad the dress feels comfortable and suits your taste, and I hope you get plenty of wear from it.
Kind regards,
Claire
Bennett & Clarke Customer Care
Didn’t receive product/order number
Ordered some shoes well over a week ago. Did not receive a confirmation email/order number to be able to track/prove I had purchased anything. The money left my debit account.
Shipping was advertised as within 4 days but I am yet to receive my product a week later. I emailed the customer service email stated on the website and no reply.
Please do not fall for this trap. A British named company based in Europe and shipped from China, fraudsters and should not be allowed.
5 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Jordan,
I'm sorry, this is not how things should have gone, and I understand the worry when money has left your account with nothing to show for it and your email has gone unanswered.
First, please don't worry that your order has gone nowhere. If the confirmation didn't reach you, it's well worth checking your spam or junk folder, as they can sometimes land there. Either way, your order will be recorded on our system, so it is not lost.
If you email me directly at info@bennettandclarke.co.uk with the name and email address used at checkout, I'll find it straight away, chase the delivery, and stay with it personally until you're properly sorted.
Kind regards,
Claire
Bennett & Clarke Customer Care
Wrong company given a bad review
I made a mistake and wrote a bad review for this company. It was actually called Clarke Bennett and not this company. My sincere apologies for this mistake
9 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Wendy,
Thank you, that is very good of you to come back and put this right. There is no need to apologise, these things happen when company names are this similar. We're glad it is resolved, and we wish you all the best.
Kind regards,
Sarah
Bennett & Clarke Customer Care
I cancelled my order but it was still….
I cancelled my order but it was still processed the next day. I'm now being told that they can't prevent the parcel being sent to the courier, and that returning the item or refusing the delivery will incur an extra cost to me. Very poorly managed company.
12 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Daniel,
Thank you for getting in touch, and I'm sorry for the frustration this has caused. I'd like to look into what's happened with your order and go through it with you properly.
If you email me at info@bennettandclarke.co.uk with your order number, I'll take a look personally and see how I can help.
Kind regards,
Andrew
Bennett & Clarke Customer Care
Cheap Chinese shoes with 10x cost as on…
Cheap Chinese shoes with 10x cost as on Aliexpress
12 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Thank you for your feedback, and I'm sorry the shoes left you feeling this way. It's disappointing to read, because it isn't what we stand for. We care a great deal about the quality and value of what we sell, and we never want a customer to feel let down on either.
If you've bought something you're not happy with, I'd really like to help put it right. Please email me at info@bennettandclarke.co.uk with your order number, and I'll look into it personally.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Second order now
My second order from bennett & clarke. both times the fit has been good and the service has been calm and helpful
20 mei 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Iris,
A second order is the best kind of feedback, so thank you. Calm and helpful is exactly how we like to do things, and I'm pleased that's how it has felt both times, with the fit just right on each. We look forward to the next one.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Very bad quality shoes
I have recently purchased a pair of shoes from this company. Upon receiving, I noticed the quality of the shoe was very poor. It does not at all respond tothe description, does not help with plantar fasciitis, hurts my feet terribly when I have them on. I’ve tried, and after only 10-15 minutes I needed to return home and change my shoes.
I’ve asked for a refund, and they scam people by saying the return fees are so expensive, it makes it not worth to return. Best they did was offer me a 10% refund, which resulted in being 5$. Pretty petty for a 55$ pair of shoes that have the features of something out of a dollar store, and that I will toss in the garbage.
I am doing research online, and I can tell you that the reviews are not good. I am very disappointed in myself for having trusted them. This is my fault, granted.
Nevertheless, I am finding review sites as many as I can, to let people know of my awful experience and poor workmanship of their shoes. Buyer beware, don't buy from Bennett and clarke!!
12 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Thank you for taking the time to share this, and I'm sorry to read about the experience you've described. I would like to help, because having looked into it carefully, I don't believe this purchase was made with us, and I think it is worth explaining why.
We have searched our records thoroughly and can find no order, and no customer record, matching your name or details. Beyond that, several things do not match how Bennett & Clarke operates. We take payment in pounds sterling only and have no facility to charge in dollars, yet the amounts you mention are in dollars. We also ship exclusively within the United Kingdom, and your Trustpilot profile shows you are based in Canada, which is not a country we deliver to.
Taken together, this strongly suggests the order was placed with a different company, quite possibly one selling similar products under a similar name. I understand how frustrating that is when you have had a genuinely poor experience, and I would like to help you reach whoever you actually dealt with.
If you would email me at info@bennettandclarke.co.uk with any order confirmation or receipt you have, I will gladly help you identify the correct retailer. And should you find the purchase was made elsewhere, I would be grateful if you would consider updating or removing this review, as it currently stands against the wrong company.
Kind regards,
Emma
Bennett & Clarke Customer Care
Terrible - avoid this company
Terrible. Shipping took double the time promised. The shoes were too small and not of good quality. The returns process is difficult and the customer services people are slow and unhelpful. Terrible experience.
12 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
I'm sorry your order fell short of what you should be able to expect from us. That isn't the experience we want anyone to have, and I'd genuinely like to help put it right.
If you email me directly at info@bennettandclarke.co.uk with your order number, I'll look into it personally and straight away, and do everything I can to sort it out for you.
Kind regards,
Emma
Bennett & Clarke Customer Care
Bennet & Clarke of London does not exist
Bennet & Clarke of London does not exist as a company. It is a ficticious name that this Dutch online retailer uses to sell cheap products directly from China. Except they do not say on their product pages that they ship directly from China. You need to read the returns policy.
If you want to return anything you have to pay the shipping yourself (£30+) to China which is rarely worth it. There's the scam. They make money anyway as you are unlikely to return it.
You may as well buy directly from a Chinese website and save yourself their mark-up.
I will be reporting them to trading standards and I encourage anyone with a bad experience with them to do the same.
- In response to Sarah's reply; I have had many emails on that address with her colleague Claire so I am sure she is fully aware of the situation. 20% discount was the best offer.
Stiil, it looks good on Trustpilot for them to post a pro-active response.
1 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Thank you for taking the time to write, and I'm sorry this has left you with a poor impression. We want every customer to feel confident in what they are buying and in how delivery and returns work, so where that information could be clearer, that is on us to improve.
If you would like us to look into your own order or return, please email me at info@bennettandclarke.co.uk and I'll deal with it personally. We would like the chance to leave you feeling differently.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Nice length
The dress is easy to wear and doesnt cling. nice length too, which is often difficult for me
22 mei 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Florence,
Length can be the tricky part, so I'm really pleased this dress sits right for you, and that it's easy to wear without clinging. Thank you for letting us know, and I hope it becomes a firm favourite.
Kind regards,
Claire
Bennett & Clarke Customer Care
Quick reply
i had a question about sizing before ordering, reply came the same afternoon. that gave me the confidence to buy
20 mei 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Hopper,
This is good to hear, thank you. A sizing question deserves a prompt answer, so I'm glad we could come back to you the same afternoon and help you order with confidence. Do get in touch any time, whether before or after a purchase.
Kind regards,
Andrew
Bennett & Clarke Customer Care
Poor quality. Poor customer service
Order a pair of boots on April 10th gave them to my son on his birthday 22 May. The stitching has come undone after less than 2 weeks of use. I have been told nothing can be done.
8 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Thank you for letting us know, and I'm sorry the boots have come apart so soon, especially as they were a birthday gift for your son. That isn't the sort of wear we'd expect, and I understand the frustration.
I'd like to take a proper look at this with you rather than leave it here in a review. If you could email me at info@bennettandclarke.co.uk with your order number and a photo of the stitching, I'll go through it personally.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Will order again
Ordered one blouse just to try the brand. quality is good, will probably order another colour next month
12 mei 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Bay,
Thank you for giving us a try. We put real care into the quality of every piece, so it's good to know that came through on your first order. If you do go for another colour next month, we'd be glad to see you again.
Kind regards,
Sarah
Bennett & Clarke Customer Care
not what they look like …
the shoes were not what they look like . they look cheap and not sure if they are leather . will never order from this company .and would not recommend to anyone.also cost to much to return and you dont get a full refund /
24 mei 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Thank you for taking the time to let us know, and I'm sorry the shoes fell short of what you'd expected. That isn't the impression we want our pieces to leave, and I understand the disappointment. I'd also like to look properly into the return and the refund, as that part of the experience clearly didn't feel fair to you.
If you're willing, please email us at info@bennettandclarke.co.uk with your order number, and I'll look into this personally to see what can be put right.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Husband likes it
ordered for my husband and he has worn it twice already. colour is nice and the material feels better than expected
15 mei 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Adrienne,
Thank you, that's lovely to hear. It's good to know the material felt better than expected, and that your husband has already been reaching for it. We hope it serves him well for a long time to come.
Kind regards,
Sarah
Bennett & Clarke Customer Care
worth the short wait
The shoes took a day longer than shown, but honestly they are very comfortable and look much better than my old pair
15 mei 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Hugo,
Thank you for this, and for being so understanding about the extra day. We do aim to have orders arrive when promised, so I'm glad the shoes proved worth the short wait. It's good to hear they're comfortable and a clear step up from your old pair.
Kind regards,
Sarah
Bennett & Clarke Customer Care
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