i read a few reviews before ordering and honestly wondered afterwards if they were even about the same company. my order was smooth, delivery was on time and the shirt is lovely
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Order numbet #2076 We’ll see if you actually do something about my return or if it’s just empty promises on your website. This has been the most frustrating return process I’ve ever dealt with—and I... Toon meer
Bedrijf heeft geantwoord
This company is fraudulently representing themselves as a Canadian company. They are not. I ordered sandals that were supposed to be leather they are cheap plastic. A dress that was suppose to be cott... Toon meer
not sure what happened with some of the other reviewers, or whether they meant a different business, because Bennett & Clarke were very good with me
Bedrijf heeft geantwoord
2,6
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111 reviews
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Second order now
My second order from bennett & clarke. both times the fit has been good and the service has been calm and helpful
20 mei 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Iris,
A second order is the best kind of feedback, so thank you. Calm and helpful is exactly how we like to do things, and I'm pleased that's how it has felt both times, with the fit just right on each. We look forward to the next one.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Very bad quality shoes
I have recently purchased a pair of shoes from this company. Upon receiving, I noticed the quality of the shoe was very poor. It does not at all respond tothe description, does not help with plantar fasciitis, hurts my feet terribly when I have them on. I’ve tried, and after only 10-15 minutes I needed to return home and change my shoes.
I’ve asked for a refund, and they scam people by saying the return fees are so expensive, it makes it not worth to return. Best they did was offer me a 10% refund, which resulted in being 5$. Pretty petty for a 55$ pair of shoes that have the features of something out of a dollar store, and that I will toss in the garbage.
I am doing research online, and I can tell you that the reviews are not good. I am very disappointed in myself for having trusted them. This is my fault, granted.
Nevertheless, I am finding review sites as many as I can, to let people know of my awful experience and poor workmanship of their shoes. Buyer beware, don't buy from Bennett and clarke!!
12 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Thank you for taking the time to share this, and I'm sorry to read about the experience you've described. I would like to help, because having looked into it carefully, I don't believe this purchase was made with us, and I think it is worth explaining why.
We have searched our records thoroughly and can find no order, and no customer record, matching your name or details. Beyond that, several things do not match how Bennett & Clarke operates. We take payment in pounds sterling only and have no facility to charge in dollars, yet the amounts you mention are in dollars. We also ship exclusively within the United Kingdom, and your Trustpilot profile shows you are based in Canada, which is not a country we deliver to.
Taken together, this strongly suggests the order was placed with a different company, quite possibly one selling similar products under a similar name. I understand how frustrating that is when you have had a genuinely poor experience, and I would like to help you reach whoever you actually dealt with.
If you would email me at info@bennettandclarke.co.uk with any order confirmation or receipt you have, I will gladly help you identify the correct retailer. And should you find the purchase was made elsewhere, I would be grateful if you would consider updating or removing this review, as it currently stands against the wrong company.
Kind regards,
Emma
Bennett & Clarke Customer Care
Terrible - avoid this company
Terrible. Shipping took double the time promised. The shoes were too small and not of good quality. The returns process is difficult and the customer services people are slow and unhelpful. Terrible experience.
12 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
I'm sorry your order fell short of what you should be able to expect from us. That isn't the experience we want anyone to have, and I'd genuinely like to help put it right.
If you email me directly at info@bennettandclarke.co.uk with your order number, I'll look into it personally and straight away, and do everything I can to sort it out for you.
Kind regards,
Emma
Bennett & Clarke Customer Care
Bennet & Clarke of London does not exist
Bennet & Clarke of London does not exist as a company. It is a ficticious name that this Dutch online retailer uses to sell cheap products directly from China. Except they do not say on their product pages that they ship directly from China. You need to read the returns policy.
If you want to return anything you have to pay the shipping yourself (£30+) to China which is rarely worth it. There's the scam. They make money anyway as you are unlikely to return it.
You may as well buy directly from a Chinese website and save yourself their mark-up.
I will be reporting them to trading standards and I encourage anyone with a bad experience with them to do the same.
- In response to Sarah's reply; I have had many emails on that address with her colleague Claire so I am sure she is fully aware of the situation. 20% discount was the best offer.
Stiil, it looks good on Trustpilot for them to post a pro-active response.
1 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Thank you for taking the time to write, and I'm sorry this has left you with a poor impression. We want every customer to feel confident in what they are buying and in how delivery and returns work, so where that information could be clearer, that is on us to improve.
If you would like us to look into your own order or return, please email me at info@bennettandclarke.co.uk and I'll deal with it personally. We would like the chance to leave you feeling differently.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Nice length
The dress is easy to wear and doesnt cling. nice length too, which is often difficult for me
22 mei 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Florence,
Length can be the tricky part, so I'm really pleased this dress sits right for you, and that it's easy to wear without clinging. Thank you for letting us know, and I hope it becomes a firm favourite.
Kind regards,
Claire
Bennett & Clarke Customer Care
Quick reply
i had a question about sizing before ordering, reply came the same afternoon. that gave me the confidence to buy
20 mei 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Hopper,
This is good to hear, thank you. A sizing question deserves a prompt answer, so I'm glad we could come back to you the same afternoon and help you order with confidence. Do get in touch any time, whether before or after a purchase.
Kind regards,
Andrew
Bennett & Clarke Customer Care
Poor quality. Poor customer service
Order a pair of boots on April 10th gave them to my son on his birthday 22 May. The stitching has come undone after less than 2 weeks of use. I have been told nothing can be done.
8 juni 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Thank you for letting us know, and I'm sorry the boots have come apart so soon, especially as they were a birthday gift for your son. That isn't the sort of wear we'd expect, and I understand the frustration.
I'd like to take a proper look at this with you rather than leave it here in a review. If you could email me at info@bennettandclarke.co.uk with your order number and a photo of the stitching, I'll go through it personally.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Will order again
Ordered one blouse just to try the brand. quality is good, will probably order another colour next month
12 mei 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Bay,
Thank you for giving us a try. We put real care into the quality of every piece, so it's good to know that came through on your first order. If you do go for another colour next month, we'd be glad to see you again.
Kind regards,
Sarah
Bennett & Clarke Customer Care
not what they look like …
the shoes were not what they look like . they look cheap and not sure if they are leather . will never order from this company .and would not recommend to anyone.also cost to much to return and you dont get a full refund /
24 mei 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Thank you for taking the time to let us know, and I'm sorry the shoes fell short of what you'd expected. That isn't the impression we want our pieces to leave, and I understand the disappointment. I'd also like to look properly into the return and the refund, as that part of the experience clearly didn't feel fair to you.
If you're willing, please email us at info@bennettandclarke.co.uk with your order number, and I'll look into this personally to see what can be put right.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Husband likes it
ordered for my husband and he has worn it twice already. colour is nice and the material feels better than expected
15 mei 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Adrienne,
Thank you, that's lovely to hear. It's good to know the material felt better than expected, and that your husband has already been reaching for it. We hope it serves him well for a long time to come.
Kind regards,
Sarah
Bennett & Clarke Customer Care
worth the short wait
The shoes took a day longer than shown, but honestly they are very comfortable and look much better than my old pair
15 mei 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Hugo,
Thank you for this, and for being so understanding about the extra day. We do aim to have orders arrive when promised, so I'm glad the shoes proved worth the short wait. It's good to hear they're comfortable and a clear step up from your old pair.
Kind regards,
Sarah
Bennett & Clarke Customer Care
Helpful service
Claire helped me with sizing and was very patient. ordered the dress after that and glad i did, lovely shape without being too tight
7 mei 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Tilly,
Thank you, this is lovely to read, and it was a pleasure to help you find the right size. I'm so pleased you went ahead with the dress, and that the shape is just right without feeling too tight. Do get in touch any time you'd like a hand with sizing.
Kind regards,
Claire
Bennett & Clarke Customer Care
Better than expected
I dont usually leave reviews but the blouse was nicer than expected. fabric feels light, not cheap, and it sits well
5 mei 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Niamh,
This means a lot, especially as you don't usually leave reviews, so thank you. I'm really glad the blouse turned out nicer than expected, and that the fabric feels light and well made rather than cheap, with a good fit to match.
Kind regards,
Emma
Bennett & Clarke Customer Care
Better than expected tbh
i was a bit unsure ordering from a site i hadnt heard of but the quality is honestly very good, feels like something youd get from a proper department store. happy customer here
4 mei 2026
Review zonder uitnodiging
Just arrived this morning
Parcel turned up before 10 which i wasnt expecting, opened it up and the trousers look exactly like the photos. tried them on and theyre a good fit too, very pleased so far
30 april 2026
Review zonder uitnodiging
Trousers for work
Ordered two pairs of the wool trousers for the office, fit nicely and dont crease as easily as my old ones did. happy with them
5 mei 2026
Review zonder uitnodiging
Returns are to CHINA beware!!!
This company does not state clearly that returns are at the customers cost to CHINA.I ordered a pair of ankle boots which were not good quality and didn't look like the picture on line.All I could get from them was a 30% refund.I won't be ordering from them again.
17 mei 2026
Review zonder uitnodiging
Antwoord van Bennett & Clarke
Hello Julie,
Thank you for taking the time to set this out, and I'm sorry. The boots clearly fell short, both in quality and against what you saw online, and on top of that the returns process and the refund you were offered have left you feeling let down. That isn't the experience we want anyone to have.
I'd like to look at this properly, including the refund, rather than leave it where it stands. If you're willing, please email me at info@bennettandclarke.co.uk with your order number and I'll go through it personally.
Kind regards,
Sarah
Bennett & Clarke Customer Care
My wife loves hers too
ordered the wool blend coat for myself and my wife saw it and ordered the womens version the next day, both v happy w/ the quality.
27 april 2026
Review zonder uitnodiging
Will be recommending to friends
A quiet sensible shop with clothes that suit my age and my life, no hard sell no nonsense just decent quality & good service. Ive already mentioned them to a couple of freinds
5 mei 2026
Review zonder uitnodiging
I already saw a lot reviews about
I already saw a lot reviews about the good Customer care, and I can confirm, claire is such a kind person. She really helped me with choosing the right size for my dress
1 mei 2026
Review zonder uitnodiging
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